Primrose School of West Lake Hills
A licensed child care center in West Lake Hills, Texas 78746
3423 Bee Caves Rd Ste A100, West Lake Hills, Texas 78746. (512) 689-8839.
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The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 10 deficiencies cited in the last three years Middle in Travis County: 3
- 3 rated High by Texas, its most serious level (needs attention)
- 21 inspections on record
- 4-Star Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
10 deficiencies cited in the last three years
The middle of the 624 child care providers in Travis County had 3.
21 inspections on record. The latest, on Oct 14, 2026: no violation found.
Rated High by Texas: Report Situation Placing Children at Risk, at the report to the state on Nov 20, 2025
Rated High by Texas: Responsibilities of Caregivers - Know number of children responsible for, at the inspection on Aug 26, 2024
Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Feb 4, 2024
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
10 deficiencies in 4 months of the last 36. Last cited Sep 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Sep 11, 2026: report to the state2 deficiencies
-
Nutrition and Food Service - Must not serve identified foods to allergic child
“A food that a child was known to be allergic to was served to that child.”
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Licensing Incident/Illness Report Form - Situations Placing Children at Risk
“No incident report was made about the allergy incident.”
Nov 20, 2025: report to the state2 deficiencies
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Report Situation Placing Children at Risk
“The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.”
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Nutrition and Food Service - Must not serve identified foods to allergic child
“During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.”
Nov 18, 2025: report to the state1 deficiency
-
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
“This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.”
Aug 26, 2024: inspection2 deficiencies
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Responsibilities of Caregivers - Know number of children responsible for
“Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.”
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Children Handwashing After Toileting or Diapering
“A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.”
Aug 19, 2024: inspection2 deficiencies
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Training Requirements for Employees, Caregivers, and Directors - Orientation
“Eight out of the ten staff files reviewed did not have proof of orientation to the center.”
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Children Handwashing After Toileting or Diapering
“A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.”
Feb 4, 2024: report to the state1 deficiency
-
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“A caregiver did not show good judgment when she duct taped a child’s shoes to his feet.”
8 deficiencies older than three years
Oct 2, 2023: inspection3 deficiencies
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Responsibilities of Caregivers - Know number of children responsible for
“One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.”
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Annual Sanitation Inspection
“The required annual sanitation inspection was not available for review.”
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Written Feeding Instructions - Review and Update Every 30 Days
“Current feeding instructions for four children were not available for review.”
Oct 20, 2022: inspection1 deficiency
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Infant May Not Sleep in a Restrictive Device
“During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.”
Feb 7, 2022: report to the state1 deficiency
-
Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.”
Jan 11, 2022: report to the state1 deficiency
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Incident/Illness Report Form Shared with Parent
“Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.”
Nov 18, 2021: inspection2 deficiencies
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Food Allergy Emergency Plan Signed by Parents and Health Care Professional
“There were more than one food allergy plan that did not have the parent’s signature.”
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Children’s Products- Annual Certification
“The Children’s Product certificates was last updated on 3-11-2020.”
All 29 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 14, 2026 | Inspection | No violation found |
| Sep 15, 2026 | Inspection | No violation found |
| Sep 11, 2026 | Report to the state | 2 deficiencies cited |
| May 28, 2026 | Inspection | No violation found |
| May 11, 2026 | Inspection | No violation found |
| Apr 2, 2026 | Inspection | No violation found |
| Mar 31, 2026 | Report to the state | Outcome pending |
| Dec 12, 2025 | Inspection | No violation found |
| Nov 24, 2025 | Inspection | No violation found |
| Nov 20, 2025 | Report to the state | 2 deficiencies cited |
| Nov 18, 2025 | Inspection | No violation found |
| Nov 18, 2025 | Report to the state | 1 deficiency cited |
| Nov 10, 2025 | Report to the state | No violation found |
| Aug 7, 2025 | Inspection | No violation found |
| Jun 25, 2025 | Inspection | No violation found |
| Sep 6, 2024 | Inspection | No violation found |
| Aug 26, 2024 | Inspection | 2 deficiencies cited |
| Aug 19, 2024 | Inspection | 2 deficiencies cited |
| Mar 13, 2024 | Inspection | No violation found |
| Feb 4, 2024 | Report to the state | 1 deficiency cited |
| Oct 13, 2023 | Inspection | No violation found |
| Oct 2, 2023 | Inspection | 3 deficiencies cited |
| Oct 31, 2022 | Inspection | No violation found |
| Oct 20, 2022 | Inspection | 1 deficiency cited |
| Feb 11, 2022 | Inspection | No violation found |
| Feb 7, 2022 | Report to the state | 1 deficiency cited |
| Jan 19, 2022 | Inspection | No violation found |
| Jan 11, 2022 | Report to the state | 1 deficiency cited |
| Nov 18, 2021 | Inspection | 2 deficiencies cited |
Is it licensed?
- Licensed Center, permit issued Mar 15, 2018.
- Accepts state child care subsidies.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 162 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 8 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Texas Rising Star: 4-Star (the highest of three levels).
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 624 child care providers in Travis County, the middle value for deficiencies cited in the last three years was 3; this one had 10.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Riverbend Christian School | 0 |
| Westlake Hills Presbyterian Preschool | 9 |
| Primrose School of West Lake Hills This child care provider | 10 |
| Ypw Spanish Immersion School | 1 |
| Blue House Preschool at Trinity Episcopal School | 3 |
| Illuminate Montessori at Westlake | 1 |
| Ypw Spanish Elementary School | 3 |
| Light of Christ Catholic Montessori School | 0 |
| Central Child Development Center | 11 |
| Childs Day | 10 |
| Natures Way Preschool | 5 |
| St. John Neumann Preschool | 7 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
-
Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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