Hearth Record

Primrose School of South Plano

A licensed child care center in Plano, Texas 75075

1740 Custer Rd, Plano, Texas 75075. (972) 423-6999.

Texas’s own record, on its child care search

Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.

The short answer

Record last released by Texas HHSC on Nov 5, 2026.

The last 24 months 3 deficiencies in 3 months of the last 36. Last cited Jun 2026. Most serious: Medium High. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Texas’s risk levels
Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

3 deficiencies cited in the last three years

The middle of the 647 child care providers in Collin County had 2.

23 inspections on record. The latest, on Sep 24, 2026: no violation found.

Source:

Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.

When those deficiencies happened

3 deficiencies in 3 months of the last 36. Last cited Jun 2026. Most serious: Medium High. The last 3 years, to Nov 5, 2026.

3 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in Texas’s words

Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.

Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

Jun 16, 2026: inspection1 deficiency

  • Safety - Areas Free From Hazards

    “The fence separating the school age and preschool playgrounds had two areas where the wiring at the bottom of the fence was torn, creating a gap and sharp edges sticking out.”

    Rule 746.3701. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 19, 2026. Correction verified: Jun 17, 2026.

Aug 22, 2024: report to the state1 deficiency

  • Nutrition and Food Service - Must not serve identified foods to allergic child

    “The kitchen staff served a food with nuts to child with known allergy that resulted in hives.”

    Rule 746.3301(i). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Sep 12, 2024. Correction verified: Sep 17, 2024.

May 17, 2024: report to the state1 deficiency

  • Safety - Areas Free From Hazards

    “This standard was found deficient. A child fell on top of the table and his hand was underneath and received an injury.”

    Rule 746.3701. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 7, 2024. Correction verified: Jun 13, 2024.

7 deficiencies older than three years
Apr 11, 2023: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “An infant received the wrong bottle. The bottle was labeled with the child’s name.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Apr 24, 2023. Correction verified: Apr 26, 2023.

Dec 20, 2022: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “A staff member put a child in the restroom when they were having a tantrum. The door has a window and the staff member observed the child from outside the restroom.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jan 2, 2023. Correction verified: Jan 13, 2023.

Dec 7, 2022: report to the state1 deficiency

  • Responsibilities of Caregivers - Supervision of Children

    “A three year old was left unattended in the classroom while their class went outside. The child was found by an office administrator.”

    Rule 746.1203(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 15, 2022. Correction verified: Dec 20, 2022.

Nov 1, 2022: inspection3 deficiencies

  • Required Immunizations

    “Two children did not have immunization updates on file.”

    Rule 746.613(a). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 18, 2022. Correction verified: Nov 17, 2022.

  • Food Allergy Emergency Plan Signed by Parents and Health Care Professional

    “One child with an EPI pen did not have a food allergy emergency plan on file.”

    Rule 746.3819. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 18, 2022. Correction verified: Nov 17, 2022.

  • Required Admission Information - Emergency Contact

    “Three children’s records did not have the emergency contact address on file.”

    Rule 746.605(6). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Nov 18, 2022. Correction verified: Nov 17, 2022.

Nov 19, 2021: report to the state1 deficiency

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “A staff member failed to use self control when she grabbed a child by the shirt to redirect them.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 7, 2021. Correction verified: Dec 20, 2021.

All 40 visits on record
Inspections, investigations and reports to the state
DateVisitWhat the record says
Sep 24, 2026InspectionNo violation found
Sep 22, 2026Report to the stateNo violation found
Jun 16, 2026Inspection1 deficiency cited
Sep 24, 2025InspectionNo violation found
Sep 17, 2025Report to the stateNo violation found
Aug 12, 2025InspectionNo violation found
Aug 8, 2025Report to the stateNo violation found
Jul 29, 2025InspectionNo violation found
Jul 28, 2025Report to the stateNo violation found
Jul 23, 2025InspectionNo violation found
Jan 17, 2025InspectionNo violation found
Jan 7, 2025Report to the stateNo violation found
Sep 17, 2024InspectionNo violation found
Aug 26, 2024InspectionNo violation found
Aug 22, 2024Report to the state1 deficiency cited
Aug 21, 2024InspectionNo violation found
Jun 13, 2024InspectionNo violation found
May 21, 2024InspectionNo violation found
May 17, 2024Report to the state1 deficiency cited
Oct 9, 2023InspectionNo violation found
Apr 26, 2023InspectionNo violation found
Apr 17, 2023Report to the stateNo violation found
Apr 14, 2023InspectionNo violation found
Apr 11, 2023Report to the state1 deficiency cited
Feb 17, 2023InspectionNo violation found
Feb 16, 2023Report to the stateNo violation found
Jan 13, 2023InspectionNo violation found
Jan 13, 2023Report to the stateNo violation found
Dec 20, 2022InspectionNo violation found
Dec 20, 2022Report to the state1 deficiency cited
Dec 17, 2022Report to the stateNo violation found
Dec 9, 2022Report to the stateNo violation found
Dec 9, 2022InspectionNo violation found
Dec 7, 2022Report to the state1 deficiency cited
Nov 1, 2022Inspection3 deficiencies cited
Jun 15, 2022InspectionNo violation found
Jun 13, 2022Report to the stateNo violation found
Dec 20, 2021InspectionNo violation found
Nov 23, 2021InspectionNo violation found
Nov 19, 2021Report to the state1 deficiency cited

Is it licensed?

  • Licensed Center, permit issued Aug 26, 2015.
  • Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
  • Capacity: 221 children.
Source:

Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.

Has Texas acted against it?

  • No corrective or adverse action by Texas on record.
  • 17 reports to the state on record; Texas doesn’t publish whether they were .
Source:

Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.

Who does the caring?

  • Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Texas’s open data doesn’t list owners.

How is it rated?

  • Not rated in Texas Rising Star.
Source:

Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.

How does it compare nearby?

  • Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 3.
Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

11 of the 647 in Collin County, as the source lists them, same ZIP code first
PlaceDeficiencies, 3 years
Discovery Montessori Academy14
Primrose School of South Plano This child care provider3
Gan Israel/Gani3
Cuddles and More1
Sweet Home for Kids Childcare0
Kidz Field Inc.2
Lionheart Children’s Academy1
Kids USA Montessori7
Lionheart Childrens Academy15
Mera Gurukul3
Treehouse Day School3
Happy Flower Montessori Academy4

What the record doesn’t say

  • Texas doesn’t publish whether a complaint was substantiated.
  • Texas rates some paperwork slips as High risk, so read what was actually cited.
  • Texas doesn’t publish staffing levels or owners for individual providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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