Hearth Record

CHILDTIME CHILDCARE, INC

A day care center in Clifton Park, New York 12065

1756 Route 9, Clifton Park, New York 12065. (518) 373-9679.

What New York’s list coversOutside New York City

Programs New York State’s Office of Children and Family Services licenses or registers outside New York City, each county added once it is read in full. Programs in the city’s five boroughs, including the day care centers its Health Department regulates, aren’t here yet.

New York’s own record, on hs.ocfs.ny.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. New York’s own record is on hs.ocfs.ny.gov.

The short answer

Record last released by New York State Office of Children and Family Services on Nov 5, 2026.

The last 24 months 53 violations in 17 months of the last 36. Last cited Sep 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

21 inspections in the last three years, the latest on Sep 2, 2026.

53 violations cited in the last three years.

Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

When those violations happened

53 violations in 17 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 5, 2026.

53 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

Sep 25, 2026: complaint investigation1 violation
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1). From a complaint.

Sep 2, 2026: monitoring2 violations
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1).

  • Adequate means of egress must be provided. Children may be cared for only on such floors as are provided with readily accessible alternate means of egress to other floors, in the case of fire-resistant buildings, and to the outside in the case of non-fire-resistant buildings.

    Rule 418-1.4(f). Corrected during the inspection.

Jun 29, 2026: monitoring2 violations
  • Peeling or damaged paint or plaster must be repaired.

    Rule 418-1.3(h).

  • All window and door blind cords, ropes, wires and other strangulation hazards must be secured and inaccessible to children.

    Rule 418-1.5(z). Corrected during the inspection.

Feb 26, 2026: annual Unannounced1 violation
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1).

Dec 8, 2025: self-Report2 violations
  • A temperature of at least 68 degrees Fahrenheit must be maintained in all rooms to be occupied by children.

    Rule 418-1.3(d). Corrected during the inspection.

  • Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher’s range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child’s age emotional, physical, and cognitive development.

    Rule 418-1.8(a). Corrected during the inspection.

Oct 27, 2025: self-Report1 violation
  • for children between ages 18 months old and 36 months old: there must be one teacher for every five children;

    Rule 418-1.8(k)(3)(i). Corrected during the inspection.

Oct 6, 2025: complaint investigation5 violations
  • The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,

    Rule 418-1.15(b)(14)(ii). From a complaint.

  • The program must maintain on file at the child day care center, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: daily attendance records, which must be filled out at the time a child arrives and departs, and must include arrival and departure times;

    Rule 418-1.15(c)(5). From a complaint.

  • The program must maintain on file at the child day care center, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: children’s individual health care plans; parental consents for emergency medical treatment; child’s medical statement, immunizations, and any available results of lead screening for children not yet enrolled in kindergarten or a higher grade only; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by child care center staff; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment;

    Rule 418-1.15(c)(6). From a complaint.

  • Children unable to sleep during nap time shall not be confined to a sleeping surface (cot, crib, etc) but instead must be offered a supervised place for quiet play.

    Rule 418-1.7(w). From a complaint.

  • The program must establish and follow a written plan for behavior management that is acceptable to the office. This plan must include how the staff will approach challenging behaviors, help children solve problems and encourage acceptable behaviors.

    Rule 418-1.9(a). From a complaint.

Sep 25, 2025: complaint investigation3 violations
  • The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,

    Rule 418-1.15(b)(14)(ii). From a complaint.

  • Except while sleeping, awaking or going to sleep, an infant must not be left in a crib, playpen or other confined space for more than 30 minutes at any one time. Other than at meals or snack time, a child must not be left in a high chair for longer than 15 minutes.

    Rule 418-1.7(l). From a complaint.

  • The staff must use acceptable techniques and approaches to help children solve problems.

    Rule 418-1.9(b). From a complaint.

Aug 28, 2025: self-Report2 violations
  • Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

    Rule 418-1.5(a).

  • Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher’s range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child’s age emotional, physical, and cognitive development.

    Rule 418-1.8(a).

Aug 13, 2025: monitoring4 violations
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1).

  • In the case of medication that needs to be given on an ongoing, long-term basis, the authorization and consent forms for children under the age of 5 years of age must be reauthorized at least once every six months. Any changes in the medication authorization related to dosage, time or frequency of administration shall require a program to obtain new instructions written by the licensed authorized prescriber. All other changes to the original medication authorization require a change in the prescription.

    Rule 418-1.11(f)(21).

  • All corridors, aisles, and approaches to exits must be kept unobstructed at all times.

    Rule 418-1.4(f)(2).

  • All matches, lighters, medicines, drugs, cleaning materials, detergents, aerosol cans and other poisonous or toxic materials must be stored in their original containers. Such materials must be used in such a way that they will not contaminate play surfaces, food or food preparation areas, or constitute a hazard to children. Such materials must be kept in a place inaccessible to children.

    Rule 418-1.5(v). Corrected during the inspection.

May 19, 2025: complaint investigation1 violation
  • Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher’s range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child’s age emotional, physical, and cognitive development.

    Rule 418-1.8(a). From a complaint.

Apr 16, 2025: complaint investigation3 violations
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1). From a complaint.

  • Staff and volunteers must thoroughly wash their hands with soap and running water at the beginning of each day, before and after the administration of medications, when they are dirty, after toileting or assisting children with toileting, after changing a diaper, before and after food handling or eating, after handling pets or other animals, after contact with any bodily secretion or fluid, and after coming in from outdoors.

    Rule 418-1.11(i)(1). From a complaint.

  • Staff and volunteers must ensure that children thoroughly wash their hands or assist children with thoroughly washing their hands with soap and running water when they are dirty, after toileting, before and after food handling or eating, after handling pets or other animals, after contact with any bodily secretion or fluid, and after coming in from outdoors.

    Rule 418-1.11(i)(2). From a complaint.

Mar 31, 2025: complaint investigation3 violations
  • The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,

    Rule 418-1.15(b)(14)(ii). From a complaint.

  • Day care centers that use electronic monitoring devices or surveillance cameras must allow inspectors and other representatives of the Office to have access to such equipment and to have viewing privileges as required by the Office.

    Rule 418-1.15(b)(9)(vi). From a complaint.

  • Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher’s range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child’s age emotional, physical, and cognitive development.

    Rule 418-1.8(a). From a complaint.

Mar 20, 2025: complaint investigation2 violations
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1). From a complaint.

  • In the case of medication that needs to be given on an ongoing, long-term basis, the authorization and consent forms for children under the age of 5 years of age must be reauthorized at least once every six months. Any changes in the medication authorization related to dosage, time or frequency of administration shall require a program to obtain new instructions written by the licensed authorized prescriber. All other changes to the original medication authorization require a change in the prescription.

    Rule 418-1.11(f)(21). From a complaint.

Mar 12, 2025: monitoring - Enforcement1 violation
  • for children between ages 18 months old and 36 months old: there must be one teacher for every five children;

    Rule 418-1.8(k)(3)(i).

Mar 6, 2025: complaint investigation2 violations
  • Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher’s range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child’s age emotional, physical, and cognitive development.

    Rule 418-1.8(a). From a complaint.

  • Except for Office approved continuity of care classrooms, children under three years of age may not participate in mixed age groups except for limited periods of time at the beginning and end of the child day care center’s daily operation.

    Rule 418-1.8(l)(8). From a complaint.

Feb 14, 2025: complaint investigation1 violation
  • A child day care center must cooperate with inspectors and other representatives of the Office in regard to any inspections or investigations that are conducted by the Office or its representatives.

    Rule 418-1.15(b)(10)(ii). From a complaint.

Feb 12, 2025: application - Renewal5 violations
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1).

  • To be qualified as a group teacher for a preschool class, a person must possess either:

    Rule 418-1.13(g)(2).

  • To be qualified as a group teacher for an infant or toddler class, a person must possess either:

    Rule 418-1.13(g)(3).

  • Peeling or damaged paint or plaster must be repaired.

    Rule 418-1.3(h).

  • The director or a designated qualified staff member must conduct monthly inspections of the premises to observe possible fire or safety hazards. Any such hazard must be corrected immediately.

    Rule 418-1.4(h).

Jan 22, 2025: fire Safety - Renewal2 violations
  • All fire alarm and detection systems must be inspected, tested and maintained in accordance with the applicable requirements of the Fire Code and Building Code of New York State or other applicable fire and building codes when the Fire Code and Building Code of New York State is not applicable.

    Rule 418-1.4(d).

  • Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

    Rule 418-1.5(a).

Jan 15, 2025: annual Unannounced3 violations
  • In the case of medication that needs to be given on an ongoing, long-term basis, the authorization and consent forms for children under the age of 5 years of age must be reauthorized at least once every six months. Any changes in the medication authorization related to dosage, time or frequency of administration shall require a program to obtain new instructions written by the licensed authorized prescriber. All other changes to the original medication authorization require a change in the prescription.

    Rule 418-1.11(f)(21).

  • Each child day care center must operate in compliance with the regulations of the Office and all other applicable laws and regulations.

    Rule 418-1.15(a)(1)(ii).

  • The program must maintain on file at the child day care center, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: children’s individual health care plans; parental consents for emergency medical treatment; child’s medical statement, immunizations, and any available results of lead screening for children not yet enrolled in kindergarten or a higher grade only; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by child care center staff; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment;

    Rule 418-1.15(c)(6).

Nov 8, 2024: complaint investigation1 violation
  • Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher’s range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child’s age emotional, physical, and cognitive development.

    Rule 418-1.8(a). From a complaint.

Aug 23, 2024: complaint investigation1 violation
  • The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious injury,

    Rule 418-1.15(b)(14)(iii). From a complaint.

Jun 6, 2024: monitoring3 violations
  • The licensee must prepare a health care plan on forms furnished by the Office. Such plan must protect and promote the health of children. The health care plan must be on site, followed by all staff and available upon demand by a parent or the Office. In those instances in which the program will administer medications, the health care plan must also be approved by the program’s health care consultant unless the only medications to be administered are:

    Rule 418-1.11(c)(1).

  • The program must maintain on file at the child day care center, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: children’s individual health care plans; parental consents for emergency medical treatment; child’s medical statement, immunizations, and any available results of lead screening for children not yet enrolled in kindergarten or a higher grade only; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by child care center staff; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment;

    Rule 418-1.15(c)(6).

  • Evacuation drills must be conducted at least monthly during various hours of operation of the child day care center.

    Rule 418-1.4(b)(1).

Jan 25, 2024: annual Unannounced1 violation
  • The program must maintain on file at the child day care center, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: children’s individual health care plans; parental consents for emergency medical treatment; child’s medical statement, immunizations, and any available results of lead screening for children not yet enrolled in kindergarten or a higher grade only; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by child care center staff; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment;

    Rule 418-1.15(c)(6).

Dec 6, 2023: complaint investigation1 violation
  • The staff must use acceptable techniques and approaches to help children solve problems.

    Rule 418-1.9(b). From a complaint.

All 33 visits on record
Visits on record
DateVisitWhat the record says
Sep 25, 2026ComplaintComplaint (Substantiated); 1 violation cited
Sep 2, 2026Monitoring2 violations cited
Jun 29, 2026Monitoring2 violations cited
Feb 26, 2026Annual Unannounced1 violation cited
Feb 26, 2026Self-ReportNo violations found
Dec 8, 2025Self-Report2 violations cited
Oct 27, 2025Self-Report1 violation cited
Oct 6, 2025ComplaintComplaint (Substantiated); 5 violations cited
Sep 25, 2025ComplaintComplaint (Substantiated); 3 violations cited
Sep 24, 2025Self-ReportNo violations found
Aug 28, 2025Self-Report2 violations cited
Aug 13, 2025Monitoring4 violations cited
May 19, 2025ComplaintComplaint (Substantiated); 1 violation cited
May 7, 2025Monitoring - EnforcementNo violations found
Apr 16, 2025ComplaintComplaint (Substantiated); 3 violations cited
Mar 31, 2025ComplaintComplaint (Substantiated); 3 violations cited
Mar 20, 2025ComplaintComplaint (Substantiated); 2 violations cited
Mar 20, 2025Serious InjuryNo violations found
Mar 12, 2025Monitoring - Enforcement1 violation cited
Mar 6, 2025ComplaintComplaint (Substantiated); 2 violations cited
Feb 27, 2025Monitoring - EnforcementNo violations found
Feb 14, 2025ComplaintComplaint (Unsubstantiated); 1 violation cited
Feb 12, 2025Application - Renewal5 violations cited
Jan 22, 2025Fire Safety - Renewal2 violations cited
Jan 15, 2025Annual Unannounced3 violations cited
Nov 8, 2024ComplaintComplaint (Substantiated); 1 violation cited
Oct 16, 2024No Approved DirectorNo violations found
Aug 30, 2024No Approved DirectorNo violations found
Aug 23, 2024ComplaintComplaint (Substantiated); 1 violation cited
Aug 13, 2024No Approved DirectorNo violations found
Jun 6, 2024Monitoring3 violations cited
Jan 25, 2024Annual Unannounced1 violation cited
Dec 6, 2023ComplaintComplaint (Substantiated); 1 violation cited

Is it licensed?

  • Day Care Center, open since Mar 3, 2021.
  • School district: Shenendehowa.
  • Capacity, in New York’s words: 24 Infants, 40 Toddlers, 71 Preschoolers.
  • Approved by New York to give medication.
  • Keeps epinephrine auto-injectors for emergencies.
  • Licence 860531, issued Mar 3, 2025, expires Mar 2, 2029.
  • Capacity: 135 children.
Source:

New York State Office of Children and Family Services, Child Care Regulated Programs. Released Nov 5, 2026. Updated daily.

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

Has New York acted against it?

  • 12 complaints in the last three years. New York’s status for each: Complaint (Substantiated) (11), Complaint (Unsubstantiated) (1).
Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

New York State Office of Children and Family Services, Child Care Regulated Programs. Released Nov 5, 2026. Updated daily.

On record, newest first
DateWhatDetail
Sep 25, 2026Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Oct 6, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Sep 25, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
May 19, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Apr 16, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Mar 31, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Mar 20, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Mar 6, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Feb 14, 2025Complaint (Unsubstantiated)New York’s status for this complaint: Complaint (Unsubstantiated).
Nov 8, 2024Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Aug 23, 2024Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Dec 6, 2023Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).

Who does the caring?

  • New York doesn’t publish staffing levels for individual programs.

Who owns it?

  • New York’s open data doesn’t list owners.

How is it rated?

  • Doesn’t take part in QUALITYstarsNY, New York’s quality rating program.
Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

How does it compare nearby?

  • Among 141 child care providers in Saratoga County, the middle value for violations cited in the last three years was 3; this one had 53.
Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

What the record doesn’t say

  • New York doesn’t grade violations by severity, so read what was cited.
  • New York’s records give the regulation behind each violation, not what the inspector saw.
  • New York’s program pages cover four calendar years; this page shows the last three years.
  • New York doesn’t publish staffing levels or owners for individual programs.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: New York State Office of Children and Family Services. New York’s own record is on hs.ocfs.ny.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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