Big Heart Little Hands
A family day care in Plattsburgh, New York 12901
What New York’s list coversOutside New York City
Programs New York State’s Office of Children and Family Services licenses or registers outside New York City, each county added once it is read in full. Programs in the city’s five boroughs, including the day care centers its Health Department regulates, aren’t here yet.
Watch and the shortlist are kept with a free account, on every device. Your watch list. New York’s own record is on hs.ocfs.ny.gov.
The short answer
Record last released by New York State Office of Children and Family Services on Nov 2, 2026.
- 4 violations in the last three years
- Aug 42026 the latest visit on record
- 8 children, its capacity in the state’s list
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
9 inspections in the last three years, the latest on Aug 4, 2026.
4 violations cited in the last three years.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 19, 2026. Updated daily.
When those violations happened
4 violations in 4 months of the last 36. Last cited Jul 2026. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 19, 2026. Updated daily.
Jul 21, 2026: annual Unannounced1 violation
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Barriers must exist to prevent children from gaining access to any swimming pool, drainage ditches, wells, ponds or other bodies of open water located on or adjacent to the property where the day care program is located. Such barriers must be of adequate height and appropriately secured to prevent children from gaining access to such areas.
Dec 30, 2025: mid-Point1 violation
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Each employee and volunteer must complete a minimum of thirty (30) hours of training every two years. The required (30) hours of training every two years is subject to the following conditions: A minimum of five (5) hours of Office approved training must be obtained each year which addresses topics or subject matters set forth in 417.14(f).
Oct 29, 2025: documentation Review1 violation
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Mid-point requirements for four-year registration. At the two-year calendar date in a four year registration cycle, a program must be in compliance with the following mid-point requirements and be able to show proof of compliance to the Office when requested:
Jun 26, 2025: monitoring1 violation
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The program must maintain on file at the family day care home, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: daily attendance records that are filled out at the time a child arrives and departs, and must include arrival and departure times;
All 9 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Aug 4, 2026 | Fire Safety - Pools & Bodies of Water | No violations found |
| Jul 21, 2026 | Annual Unannounced | 1 violation cited |
| Dec 30, 2025 | Mid-Point | 1 violation cited |
| Oct 29, 2025 | Documentation Review | 1 violation cited |
| Aug 18, 2025 | Monitoring | No violations found |
| Jun 26, 2025 | Monitoring | 1 violation cited |
| Feb 19, 2025 | Annual Unannounced | No violations found |
| Dec 18, 2024 | Annual Unannounced | No violations found |
| Dec 7, 2023 | Annual Unannounced | No violations found |
Is it licensed?
- Family Day Care, open since Oct 28, 2019.
- School district: Peru.
- Capacity, in New York’s words: 6 children, ages 6 weeks to 12 years AND 2 additional school-aged children.
- Keeps epinephrine auto-injectors for emergencies.
- Registration 851125, issued Oct 28, 2023, expires Oct 27, 2027.
New York State Office of Children and Family Services, Child Care Regulated Programs. Released Nov 2, 2026. Updated daily.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 19, 2026. Updated daily.
Has New York acted against it?
- No complaints in the last three years.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 19, 2026. Updated daily.
New York State Office of Children and Family Services, Child Care Regulated Programs. Released Nov 2, 2026. Updated daily.
Who does the caring?
- New York doesn’t publish staffing levels for individual programs.
Who owns it?
- New York’s open data doesn’t list owners.
How is it rated?
- Doesn’t take part in QUALITYstarsNY, New York’s quality rating program.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 19, 2026. Updated daily.
How does it compare nearby?
- Among 86 child care providers in Clinton County, the middle value for violations cited in the last three years was 3; this one had 4.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 19, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Big Heart Little Hands This child care provider | 4 |
| Desautels, Tracey | 0 |
| Norcross, Kimberly | 1 |
| Senecal, Kim | 1 |
| Gowett, Susan | 8 |
| Little Saints Preschool, LLC | 10 |
| Bushey, Donna | 0 |
| Dolphin’s Daycare | 26 |
| Joint Council For Economic Opportunity | 3 |
| Myers, Kimberly | 4 |
| Shepard, Sherry | 9 |
| Davies, Emily | 7 |
| SUNY Plattsburgh Child Care Center, Inc. | 2 |
What the record doesn’t say
- New York doesn’t grade violations by severity, so read what was cited.
- New York’s records give the regulation behind each violation, not what the inspector saw.
- New York’s program pages cover four calendar years; this page shows the last three years.
- New York doesn’t publish staffing levels or owners for individual programs.
- This provider asked New York to leave its address out of its open data, as a 2009 state law allows, so only its city and ZIP code are shown.
Sources
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New York State Office of Children and Family Services, Child Care Regulated Programs (cb42-qumz).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated.
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New York State Office of Children and Family Services, Program pages: inspection and complaint history.
Checked Oct 19, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: New York State Office of Children and Family Services. New York’s own record is on hs.ocfs.ny.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.