Hearth Record

Excel Learning Centers #12

A child care center in Jacksonville, North Carolina 28546

2965 Henderson Drive, Jacksonville, North Carolina 28546. (910) 455-0979.

  • administrative action in the last three years
North Carolina’s own record, on ncchildcare.ncdhhs.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.

The short answer

The last 24 months 17 violations in 7 months of the last 36. Last cited Jul 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Quality rating
Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

21 DCDEE visits in the last three years, the latest on Oct 15, 2026.

18 violations cited in the last three years, 18 of them marked corrected.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

When those violations happened

17 violations in 7 months of the last 36. Last cited Jul 2026. The last 3 years, to Nov 3, 2026.

17 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Jul 6, 2026: unannounced2 violations
  • A safe indoor and outdoor environment was not provided for the children.

    “On outdoor space used for school-age children, the bottom of the fence by the parking lot has started to roll at the bottom exposing sharp edges accessible to children. The outdoor space used for preschool-age children, has three holes that have sharp edges accessible to children. The sandbox on the playground for preschool-age children has a sandbox closest to the road that has started to splinter.”

    Rule A safe indoor and outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 17, 2026. Correction verified: by a letter from the provider.

  • Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

    “In space 10 and 11, trashcan liners/ trash bags were not tied up and were accessible to children.”

    Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

Jan 28, 2026: unannounced1 violation
  • Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

    “In space 6B, a plastic bag was located in the trash can assessable to 2-year-old children.”

    Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

Jul 29, 2025: unannounced1 violation
  • The depth of the loose surfacing was not based on critical height of the equipment.

    “The depth of the mulch on the NC Pre-K playground under the large climbing structure was not nine (9) inches. There were weeds growing in the mulch/surfacing area.”

    Rule The depth of the loose surfacing was not based on critical height of the equipment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 6, 2025. Correction verified: by a letter from the provider.

Jan 10, 2025: unannounced1 violation
  • Child was handled roughly.

    “It was confirmed that one staff member, that was previously employed, handled children roughly. The staff member grabbed children by the arm, pulled them or spun them around, and pulled them across classroom shelves.”

    Rule Child was handled roughly.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 15, 2025. Correction verified: by a letter from the provider.

Jan 2, 2025: unannounced1 violation
  • Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs.

    “On December 17, 2024, a teacher responded to an angry parent by yelling and physically getting chest-to-chest in front of an 8-year old child.”

    Rule Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 6, 2025. Correction verified: by a letter from the provider.

Jul 31, 2024: unannounced4 violations
  • A drug or medicine was administered after its expiration date.

    “In indoor space #6B, a container of Desitin diaper cream, provided by the facility, had an expiration date of May 2024. This diaper cream was being administered to children in the classroom.”

    Rule A drug or medicine was administered after its expiration date.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 2, 2024. Correction verified: by a letter from the provider.

  • For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices.

    “In indoor space #6B, there was an insufficient quantity of art supplies available for the children to use during the day that would allow for a range of choices.”

    Rule For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 2, 2024. Correction verified: by a letter from the provider.

  • Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.

    “In indoor space #6B, permission slip to administer diaper cream had an expired authorization date of July 1, 2024.”

    Rule Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 2, 2024. Correction verified: by a letter from the provider.

  • Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.

    “On Thursday, July 18, 2024, at approximately 9:55am, a 1-year old child was grouped with nine 2-year olds.”

    Rule Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 2, 2024. Correction verified: by a letter from the provider.

May 14, 2024: unannounced1 violation
  • The health assessment did not include a hearing screening.

    “One NC Pre-k child’s file did not include a hearing screening.”

    Rule The health assessment did not include a hearing screening.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 21, 2024. Correction verified: by a letter from the provider.

Jan 3, 2024: unannounced6 violations
  • A current activity plan was not posted for each group of children for reference.

    “In classroom spaces #3b and #5b, a current and relevant lesson was not available.”

    Rule A current activity plan was not posted for each group of children for reference.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 10, 2024. Correction verified: by a letter from the provider.

  • All floors and floor coverings were not constructed of nonabsorbant, easily cleanable material.

    “In the seven classroom spaces in building #2, the floors, walls, shelves, baseboards, etc. appeared dirty. There was a visible collection of food crumbs, dirt, trash pieces, etc. around the outside edges of the classrooms, around furniture, and overall, throughout the classrooms.”

    Rule All floors and floor coverings were not constructed of nonabsorbant, easily cleanable material.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 10, 2024. Correction verified: by a letter from the provider.

  • Each child did not have an opportunity to be outdoors daily, if weather conditions permitted.

    “Per teacher reports, three of the twelve groups of children were not given an opportunity for outdoor gross motor play; however, the current temperature was 46 degrees.”

    Rule Each child did not have an opportunity to be outdoors daily, if weather conditions permitted.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 10, 2024. Correction verified: by a letter from the provider.

  • Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs.

    “In classroom space #2b, a staff member walked hurriedly behind a 2-year-old child, grasped the child from behind, under the child’s arms, and yanked the child back.”

    Rule Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 10, 2024. Correction verified: by a letter from the provider.

  • Individual responsible for a group of children did not meet the preservice requirements for a lead teacher or teacher.

    “One lead teacher employed since January 2023 is not meeting minimum requirements for the position.”

    Rule Individual responsible for a group of children did not meet the preservice requirements for a lead teacher or teacher.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 10, 2024. Correction verified: by a letter from the provider.

  • Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.

    “In classroom space #4b, a non-prescription diaper ointment was located in the cubby of the diaper changing table, less than 5’ from the floor, and accessible to children in care.”

    Rule Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.. Corrected during the inspection.

Nov 16, 2023: unannounced1 violation
  • Staff did not provide assistance to each child to ensure good hygiene.

    “For approximately two hours, a 5-year old school-age child had soiled clothes and was not changed.”

    Rule Staff did not provide assistance to each child to ensure good hygiene.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 21, 2023. Correction verified: by a letter from the provider.

All 21 visits on record
Visits on record
DateVisitWhat the record says
Oct 15, 2026Announced visitNo violations cited
Jul 6, 2026Unannounced visit2 violations cited
Mar 18, 2026Unannounced visitNo violations cited
Jan 28, 2026Unannounced visit1 violation cited
Dec 17, 2025Unannounced visitNo violations cited
Nov 18, 2025Unannounced visitNo violations cited
Jul 29, 2025Unannounced visit1 violation cited
Jun 19, 2025Unannounced visitNo violations cited
Jan 15, 2025Unannounced visitNo violations cited
Jan 10, 2025Unannounced visit1 violation cited
Jan 7, 2025Unannounced visitNo violations cited
Jan 7, 2025Unannounced visitNo violations cited
Jan 2, 2025Unannounced visit1 violation cited
Aug 12, 2024Unannounced visitNo violations cited
Jul 31, 2024Unannounced visit1 violation cited
Jul 31, 2024Unannounced visit3 violations cited
May 14, 2024Unannounced visit1 violation cited
Feb 5, 2024Unannounced visitNo violations cited
Jan 10, 2024Unannounced visitNo violations cited
Jan 3, 2024Unannounced visit6 violations cited
Nov 16, 2023Unannounced visit1 violation cited

Is it licensed?

  • Child Care Center, holding a Five Star Center License since Feb 20, 2022.
  • Licensed for 254 children, ages 0 through 12.
  • Enrolled in North Carolina’s subsidized child care program.
  • North Carolina’s licence number: 67001186.
  • Restriction: Other - Only 3-12 yrs old are approved in building A.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Has North Carolina acted against it?

  • DCDEE says it has issued one or more administrative actions for this facility in the past three years; North Carolina’s page doesn’t say what they were, and shows one only after its 30-day appeal period.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Who does the caring?

  • North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.

Who owns it?

  • Owner, as North Carolina lists it: Ela Kidsnet Holdings, LLC.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How is it rated?

  • Star Rated License: 5 stars of five.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How does it compare nearby?

  • Among 54 child care providers in Onslow County, the middle value for violations cited in the last three years was 7; this one had 18.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

What the record doesn’t say

  • North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
  • DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
  • North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 3, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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