Excel Learning Centers #12
A child care center in Jacksonville, North Carolina 28546
2965 Henderson Drive, Jacksonville, North Carolina 28546. (910) 455-0979.
- administrative action in the last three years
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 18 violations in the last three years
- Oct 152026 the latest visit on record
- 254 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
21 DCDEE visits in the last three years, the latest on Oct 15, 2026.
18 violations cited in the last three years, 18 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
17 violations in 7 months of the last 36. Last cited Jul 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Jul 6, 2026: unannounced2 violations
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A safe indoor and outdoor environment was not provided for the children.
“On outdoor space used for school-age children, the bottom of the fence by the parking lot has started to roll at the bottom exposing sharp edges accessible to children. The outdoor space used for preschool-age children, has three holes that have sharp edges accessible to children. The sandbox on the playground for preschool-age children has a sandbox closest to the road that has started to splinter.”
-
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“In space 10 and 11, trashcan liners/ trash bags were not tied up and were accessible to children.”
Jan 28, 2026: unannounced1 violation
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Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“In space 6B, a plastic bag was located in the trash can assessable to 2-year-old children.”
Jul 29, 2025: unannounced1 violation
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The depth of the loose surfacing was not based on critical height of the equipment.
“The depth of the mulch on the NC Pre-K playground under the large climbing structure was not nine (9) inches. There were weeds growing in the mulch/surfacing area.”
Jan 10, 2025: unannounced1 violation
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Child was handled roughly.
“It was confirmed that one staff member, that was previously employed, handled children roughly. The staff member grabbed children by the arm, pulled them or spun them around, and pulled them across classroom shelves.”
Jan 2, 2025: unannounced1 violation
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Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs.
“On December 17, 2024, a teacher responded to an angry parent by yelling and physically getting chest-to-chest in front of an 8-year old child.”
Jul 31, 2024: unannounced4 violations
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A drug or medicine was administered after its expiration date.
“In indoor space #6B, a container of Desitin diaper cream, provided by the facility, had an expiration date of May 2024. This diaper cream was being administered to children in the classroom.”
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For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices.
“In indoor space #6B, there was an insufficient quantity of art supplies available for the children to use during the day that would allow for a range of choices.”
-
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.
“In indoor space #6B, permission slip to administer diaper cream had an expired authorization date of July 1, 2024.”
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Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.
“On Thursday, July 18, 2024, at approximately 9:55am, a 1-year old child was grouped with nine 2-year olds.”
May 14, 2024: unannounced1 violation
-
The health assessment did not include a hearing screening.
“One NC Pre-k child’s file did not include a hearing screening.”
Jan 3, 2024: unannounced6 violations
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A current activity plan was not posted for each group of children for reference.
“In classroom spaces #3b and #5b, a current and relevant lesson was not available.”
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All floors and floor coverings were not constructed of nonabsorbant, easily cleanable material.
“In the seven classroom spaces in building #2, the floors, walls, shelves, baseboards, etc. appeared dirty. There was a visible collection of food crumbs, dirt, trash pieces, etc. around the outside edges of the classrooms, around furniture, and overall, throughout the classrooms.”
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Each child did not have an opportunity to be outdoors daily, if weather conditions permitted.
“Per teacher reports, three of the twelve groups of children were not given an opportunity for outdoor gross motor play; however, the current temperature was 46 degrees.”
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Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs.
“In classroom space #2b, a staff member walked hurriedly behind a 2-year-old child, grasped the child from behind, under the child’s arms, and yanked the child back.”
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Individual responsible for a group of children did not meet the preservice requirements for a lead teacher or teacher.
“One lead teacher employed since January 2023 is not meeting minimum requirements for the position.”
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Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.
“In classroom space #4b, a non-prescription diaper ointment was located in the cubby of the diaper changing table, less than 5’ from the floor, and accessible to children in care.”
Nov 16, 2023: unannounced1 violation
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Staff did not provide assistance to each child to ensure good hygiene.
“For approximately two hours, a 5-year old school-age child had soiled clothes and was not changed.”
All 21 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 15, 2026 | Announced visit | No violations cited |
| Jul 6, 2026 | Unannounced visit | 2 violations cited |
| Mar 18, 2026 | Unannounced visit | No violations cited |
| Jan 28, 2026 | Unannounced visit | 1 violation cited |
| Dec 17, 2025 | Unannounced visit | No violations cited |
| Nov 18, 2025 | Unannounced visit | No violations cited |
| Jul 29, 2025 | Unannounced visit | 1 violation cited |
| Jun 19, 2025 | Unannounced visit | No violations cited |
| Jan 15, 2025 | Unannounced visit | No violations cited |
| Jan 10, 2025 | Unannounced visit | 1 violation cited |
| Jan 7, 2025 | Unannounced visit | No violations cited |
| Jan 7, 2025 | Unannounced visit | No violations cited |
| Jan 2, 2025 | Unannounced visit | 1 violation cited |
| Aug 12, 2024 | Unannounced visit | No violations cited |
| Jul 31, 2024 | Unannounced visit | 1 violation cited |
| Jul 31, 2024 | Unannounced visit | 3 violations cited |
| May 14, 2024 | Unannounced visit | 1 violation cited |
| Feb 5, 2024 | Unannounced visit | No violations cited |
| Jan 10, 2024 | Unannounced visit | No violations cited |
| Jan 3, 2024 | Unannounced visit | 6 violations cited |
| Nov 16, 2023 | Unannounced visit | 1 violation cited |
Is it licensed?
- Child Care Center, holding a Five Star Center License since Feb 20, 2022.
- Licensed for 254 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 67001186.
- Restriction: Other - Only 3-12 yrs old are approved in building A.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has issued one or more administrative actions for this facility in the past three years; North Carolina’s page doesn’t say what they were, and shows one only after its 30-day appeal period.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Ela Kidsnet Holdings, LLC.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 5 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 54 child care providers in Onslow County, the middle value for violations cited in the last three years was 7; this one had 18.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| New Beginnings Child Care Center III, Inc. | 27 |
| Children’s Castle Child Care, Inc. | 45 |
| Morton Pre-K | 12 |
| Milestones Preschool & Enrichment Center | 5 |
| Hunters Creek Pre-K | 6 |
| Excel Learning Centers #8 | 16 |
| Excel Learning Centers #9 | 21 |
| Excel Learning Centers #12 This child care provider | 18 |
| Sanctuary Childcare Center | 28 |
| Childcare Network #80 | 7 |
| Mount Carmel H.E.L.P.S. Childcare Center | 3 |
| Precious Resources | 4 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
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North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.