Jack and Jill Day Care Center
A child care center in Spruce Pine, North Carolina 28777
864 Biggerstaff Road, Spruce Pine, North Carolina 28777. (828) 765-4290.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 66 violations in the last three years
- Oct 212026 the latest visit on record
- 93 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
10 DCDEE visits in the last three years, the latest on Oct 21, 2026.
66 violations cited in the last three years, 59 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
66 violations in 7 months of the last 36. Last cited Oct 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Oct 21, 2026: unannounced7 violations
-
An individual written feeding plan was not provided by child’s parent or health care provider or was not followed and posted.
“(omit posting for centers located in a residence). Feeding plan stated that child should be fed every 2 to 3 hours. On the day in question the documentation indicates that the child was fed 5 ounces at 8:15am. It was stated that the child may have been fed again at 4:30, but there isn’t any documentation of that. The child was picked up at 5:15 on the day in question.”
-
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.
“Documentation for two (2) staff was incomplete or not completed.”
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“Four (4) bottles were not dated.”
-
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.
“Documentation for two (2) staff was incomplete or not completed.”
-
Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.
“Medication administration forms were filled out of diaper cream to be used after every bowel movement and gas drops to be given when child was gassy/fussy. Both medications were returned to the parent unopened/unused.”
-
Rule violated (DCDEE’s description below)
“Formula was not provided by the facility in a manner specified by the health department. Staff stated that the same bottle was used when they tried to feed the child at 11:45am and again at 3pm.”
-
The written feeding plan did not include the child’s name, parent signature, and/or was not dated when received by the center.
“There were four (4) feeding plans that were incomplete with either the front page, back page or parent signatures were missing.”
Jun 3, 2026: unannounced14 violations
-
A summary of the NC Child Care Law was not posted in a prominent place in the center.
“The summary of the law was not posted”
-
A violation was found for which there is no item number.
The inspectors’ words, 170 words
“15A NCAC 18A .2804 FOOD SUPPLIES (h) After the completion of each feeding, any leftover formula, human milk, or other bottled beverages used during the feeding shall be discarded or sent home with the child whose name is on the label for the formula, human milk, or bottled beverage at the end of each day. Feeding is complete when the child care center employee has stopped feeding the child and the child has been removed from the feeding area in the child care center and returned to other activities. Bottles previously used for feeding shall not be returned to communal mechanical refrigeration. Nothing in these Rules shall prohibit human milk from being sent home at the end of the day with the child whose name is on the label for the human milk instead of being discarded when the child’s parent or guardian has given the child care center written permission to send the human milk home. Bottles and sippy cups from three (3) classrooms were returned to the refrigerator.”
-
All stationary equipment, more than 18 inches high, was not installed over protective surfacing.
“Surfacing (mulch) at the end of the slides and under the climber was mostly dirt and very little mulch was under and around the equipment.”
-
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Caregivers did not document by visually checking on sleeping infants aged 12 months or younger. There were Five (5) children asleep and only one had anything written down and even that child had not been documented as checked 15 minutes after laying down. There were two (2) caregivers in this classroom.”
-
Children were not adequately supervised at all times.
“In space #4, there was a substitute working today. They have been instructed to move the changing table into the bathroom by the health department/sanitation inspector. During my observation, the teacher went into the bathroom to change a diaper leaving eight (8) out of her sight.”
-
Emergency information did not name childs health care professional.
“There was one child’s application that did not have a health care professional listed or a phone number.”
-
Menus for all meals and snacks were not current or posted where easily seen by parents and cook.
“The menu was not posted.”
-
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.
“The last playground inspection was in March. April and May were missing.”
-
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection was ten (10) days overdue when it was completed.”
-
Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional.
“There was an EPI pen that was not in the original pharmacy labeled container.”
-
Prior to employment a Criminal Background Check was not completed.
“There was one new staff that started work two (2) months prior to her Qualifying Letter being on file (CBC).”
-
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“There were two (2) new staff that had not completed the Recognizing and Responding to Child Maltreatment Training within the first 90 days of employment.”
-
The written feeding plan did not include the child’s name, parent signature, and/or was not dated when received by the center.
“There was an infant feeding plan not signed by the parent.”
-
The written feeding plan was not modified as the child’s needs changed.
“There were multiple infant feeding plans that had not been updated.”
Jun 5, 2025: unannounced13 violations
-
A child care operator did not notify the Division of any new child care providers, as defined in G.S.
“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Provider has not taken the ABCMS training to develop a roster”
-
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“Aerosol Lysol spray was unlocked in space #4. Hand sanitizer was lower than 5 feet, which is determined out of reach of children in space #4, 6 and at the entrance. Wet wipes that stated “keep out of reach of children” were in space #2.”
-
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
“Staff P.S. did not have a current health questionnaire.”
-
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.
“Staff P.S. did not have a current emergency information form filled out.”
-
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.
“Outlet in space #6 was uncovered.”
-
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.
“Staff P.S. has not renewed the health and safety training within the 5-year timeline.”
-
Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child’s file.
“Provider has been logging incidents but not filling out an incident report.”
-
Menus for all meals and snacks were not current or posted where easily seen by parents and cook.
“Menu was available but not posted for parents to see.”
-
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. This inspection was 4 months past due.”
-
Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children.
“A storage shed door was ajar and unlocked. The shed contained a pressure washer, W-D40 and other hazardous materials.”
-
Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“Staff P.S., R.F., and A.R. have not completed the required number of training hours.”
-
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“Staff K.R. was rehired and her above training was over 5 years old.”
-
The depth of the loose surfacing was not based on critical height of the equipment.
“The climber closest to the fence on the bottom playground did not have adequate depth of surfacing. The circular swing on the top playground did not have adequate depth of surfacing.”
Feb 24, 2025: unannounced6 violations
-
A current activity plan was not posted for each group of children for reference.
“In space #1, the activity plan was not dated.”
-
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.
“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff (RF) has an expired CPR certification.”
-
All staff did not successfully complete certification in First Aid appropriate to the age of children in care.
“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff (RF) has an expired first aid certification.”
-
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Sleep charts have not been maintained.”
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“In space #1, non of the bottles were dated.”
-
The written feeding plan did not include the child’s name, parent signature, and/or was not dated when received by the center.
“In space #1, a child’s feeding plan was not signed by the parent. All feeding plans need to be updated.”
Jul 1, 2024: unannounced4 violations
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“Bottles of formula/milk in the refrigerator were not dated and one was not labeled with a name.”
-
Someone less than 18 years old had responsibility for, or was left in charge of a group of children.
“The teacher in space #3 is seventeen years old.”
-
Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.
“In space #1, there was a Monster energy drink can sitting out.”
-
Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“Staff A.J. did not have enough annual training hours.”
Jun 18, 2024: unannounced9 violations
-
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“Zep disinfecting wipes that state “keep out of reach of children” were in Space #4 on a low shelf.”
-
All staff records, except financial records, were not made available for review.
“The staff and training worksheet was not complete so that staff files could be monitored. Administrator stated that they were short staffed and that she has been cooking and giving breaks for weeks.”
-
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Sleep checks were being documented on a pad of paper, however it did not state the position of the child and was not consistent in fifteen-minute (15) checks.”
-
Children were not adequately supervised at all times.
“Children in space #1, was left alone while the teacher made a bottle. The door to the kitchen was open a small amount, but teacher could not see the children.”
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“Bottles and sippy cups that were in the refrigerator in space #1, was not dated. This is a REPEAT violation.”
-
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“Diaper creams found in two (2) diaper bags must be sent home or a permission slip filled out. This is a REPEAT violation.”
-
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.
“A bottle of over the counter Afrin noes spray was found in a diaper bag and not locked up. This is a REPEAT violation.”
-
Outdoor play area was not enclosed by fence with a minimum height of 4 feet.
“The top of the fence, less than six feet, was not free from protrusions. A section of the lower playground near the trike path (including the gate) was lower than the minimum four feet.”
-
The depth of the loose surfacing was not based on critical height of the equipment.
“Mulch at green slide, caterpillar climber, red slide and spring rocker on the lower playground as well as the red slide and circle swing did not measure at least six (6) inches deep.”
Feb 22, 2024: unannounced13 violations
-
A current activity plan was not posted for each group of children for reference.
“In space #1, a current activity plan was not posted.”
-
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“In space #2, a diaper cream and hand sanitizer were stored below five (5) feet.”
-
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
“New staff KM did not have a health questionnaire on file.”
-
Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs.
“Teacher is space #1, was holding an infant that was content, while other children were crying. I didn’t observe her trying to see if the child was hungry, sleepy or wet to sooth and comfort the child.”
-
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.
“New staff KM did not have an emergency information form on file.”
-
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.
“In space #6, an outlet was left uncovered.”
-
For children under 2 years of age, a minimum of 30 minutes of outdoor time throughout the day either as part of a small group, whole group, or individual activity was not provided.
“During my visit, none of the children in the top building went outside. This was infants, toddlers and two year old children.”
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“In space #1, bottles were not dated.”
-
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“Orajel was found in a diaper bag that staff didn’t know who it belonged to. Medicines found in diaper bags that do not have a parent authorization, should be sent home or discarded.”
-
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.
“In space #1, over the counter medications were found in diaper bags with no permission slips and not locked.”
-
Someone less than 18 years old had responsibility for, or was left in charge of a group of children.
“A seventeen-year-old (17) was substituting in a classroom alone.”
-
The depth of the loose surfacing was not based on critical height of the equipment.
“The mulch on both upper and lower playgrounds did not measure six (6) inches deep. In some places it was down to the dirt.”
-
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy.
“One new staff KM, did not have the Shaken Baby and Abusive Head Trauma policy signed prior to caring for children.”
All 10 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 21, 2026 | Unannounced visit | 7 violations cited |
| Jun 10, 2026 | Unannounced visit | No violations cited |
| Jun 3, 2026 | Unannounced visit | 14 violations cited |
| Dec 30, 2025 | Announced visit | No violations cited |
| Jun 5, 2025 | Unannounced visit | 13 violations cited |
| Feb 24, 2025 | Unannounced visit | 6 violations cited |
| Jul 1, 2024 | Unannounced visit | 4 violations cited |
| Jun 18, 2024 | Unannounced visit | 9 violations cited |
| Feb 22, 2024 | Unannounced visit | 13 violations cited |
| Nov 13, 2023 | Unannounced visit | No violations cited |
Is it licensed?
- Child Care Center, holding a Three Star Center License since Oct 3, 2023.
- Licensed for 93 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 61000050.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Jack and Jill Children Center, LLC.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 3 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 6 child care providers in Mitchell County, the middle value for violations cited in the last three years was 20.5; this one had 66.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Spruce Pine Montessori School | 12 |
| Jack and Jill Day Care Center This child care provider | 66 |
| Jack & Jill School Age Program | 23 |
| Greenlee Primary Pre-K | 43 |
| Intermountain Children’s Place | 18 |
| Gouge Primary Pre-K | 18 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.