Rising Stars Academy
A family child care home in Charlotte, North Carolina 28208
3206 Amay James Avenue, Charlotte, North Carolina 28208. (980) 298-1838.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 40 violations in the last three years
- Mar 182026 the latest visit on record
- 8 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
8 DCDEE visits in the last three years, the latest on Mar 18, 2026.
40 violations cited in the last three years, 40 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
40 violations in 7 months of the last 36. Last cited Mar 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Mar 18, 2026: unannounced10 violations
-
A child care operator did not notify the Division of any new child care providers, as defined in G.S.
“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. An attempt was made to review the program’s CBC roster via ABCMS and it was observed that there was no program roster available for review.”
-
Accurate records were not maintained for all staff and children.
“It was observed that the one (1) child that was in attendance as a Drop-in did not have a file on hand for review.”
-
Application did not include all required information including, but not limited to: child’s full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has.
“It was observed that one (1) enrolled child had an application on file that did not include all required information.”
-
Health questionnaire was not completed annually.
“It was observed the provider did not have documentation on file for having completed an annual health questionnaire within the past twelve months, as required.”
-
Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered.
“Health and Safety training requirements were reviewed during today’s visit. It was observed that the provider does not have documentation on file for having completed the five year renewal of an approved Child Abuse or Maltreatment training, as required.”
-
Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator’s own preschool children.
“Attendance records were reviewed for the program. It was observed that there was no completed attendance on hand for this week.”
-
Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care.
“During today’s visit a bottle of Windex glass cleaner, the program’s First Aid kit containing various types of topical ointments and oral medications, and a trial-sized packet of Casade dishwashing pods each labeled with multiple warnings was observed not being stored as required.”
-
Sanitary toilet, diaper changing and hand-washing facilities were not provided.
“In the program’s bathroom utilized by enrolled children it was observed that there was no soap readily accessible for use during handwashing procedures.”
-
Signed discipline statement did not include the required information, as outlined in rule.
“It was observed that one (1) enrolled child did not have a signed statement on file for receipt of a copy of the program discipline policy containing all the required information.”
-
The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.
“The facility’s EPR and Ready to Go were each monitored and observed that the neither had been updated as changes occur to contain all the required information.”
Oct 21, 2025: unannounced5 violations
-
Each child’s hands were not washed before and after eating.
“During today’s visit the child present was observed engaging in both independent play activities and meal-time simultaneously without engaging in handwashing either immediately before or after transitioning between these activities.”
-
Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care.
“In a closet located between the kitchen and the licensed childcare space three (3) bottles of disinfectant sprays, were observed being stored on a top shelf of an unlocked closet.”
-
Operator did not successfully complete a CPR course as referenced in Rule.1702(b)(2) CPR training was not renewed on or before the expiration of the certification.
“The provider’s personnel file was monitored during today’s visit. It was observed that she did not have documentation either on file or accessible verifying that she had successfully completed the two-year renewal of age-appropriate CPR, as previously shared.”
-
Operator did not successfully complete a first aid course as referenced in Rule.1702(b)(2) First aid training was not renewed on or before the expiration of the certification.
“The provider’s personnel file was monitored during today’s visit. It was observed that she did not have documentation either on file or accessible verifying that she had successfully completed the two-year renewal of age-appropriate First Aid, as previously shared.”
-
Operator did not wash his/her hands before and after handling food and feeding the children.
“During today’s visit the child present was observed engaging in meal-time. The provider was observed cleaning up food from the table located in the meal-time area then moving to other tasks without engaging in handwashing immediately after.”
Mar 26, 2025: unannounced9 violations
-
Application did not include all required information including, but not limited to: child’s full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has.
“It was observed that one child had an application on file that did not include all required information.”
-
Application did not include names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application.
“It was observed that one child had an application on file that did not include names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application.”
-
Health questionnaire was not completed annually.
“Ms. Pauley’s file was monitored during today’s visit. It was observed that the last completed annual health questionnaire on file was dated January 01, 2024 and had not been updated annually, as required.”
-
Operator did not have materials or equipment available indoors or outdoors to support the activities listed on the written schedule and activity plan.
“It was observed in the child care space that there were a very limited amount of learning materials available and accessible to children that were developmentally appropriate and allow for a variety of learning including social, emotional, and intellectual development on a daily basis.”
-
Refrigerator was not maintained at a temperature of 45 degrees Fahrenheit or below and/or was not monitored by a refrigerator thermometer.
“In the kitchen it was observed that the portable thermometer placed in the home’s refrigerator was not working properly and there was no other visual temperature indicator present.”
-
Sanitary toilet, diaper changing and hand-washing facilities were not provided.
“In the program’s bathroom chipped paint was observed on the walls and the toilet seat utilized by children was observed to be visibly dirty.”
-
Summary of the NC Child Care Law was not given to each child’s parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file.
“It was observed that one child did not have a signed statement on file for receipt of a copy of the Summary of the NC Child Care Law.”
-
The EPR Plan did not include the location of the Ready to Go File and/or required information.
“It was observed that The facility did not have a Ready to Go File available for review.”
-
The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.
“The facility’s EPR was monitored. It was observed to not contain all information, as required.”
Oct 30, 2024: unannounced2 violations
-
Rule violated (DCDEE’s description below)
The inspectors’ words, 93 words
“Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care.In a closet located between the kitchen and the licensed childcare space one (1) bottle of bleach and three (3) bottles of other disinfectant sprays, each with the warning ‘Keep out of the reach of children’ and accompanied by other warnings were observed being stored on a top shelf of an unlocked closet.”
-
Sanitary toilet, diaper changing and hand-washing facilities were not provided.
“While monitoring the bathroom it was observed that there was no hand soap available for children to wash hands while engaging in personal care routines.”
May 9, 2024: unannounced4 violations
-
Equipment and toys were not in good repair and developmentally appropriate.
“During the visit four (4) preschool aged children between two and three years of age were observed engaging in naptime routine in cribs that were not age-appropriate.”
-
Operator did not complete the required number of on-going training hours as specified in rule.
“Ms. Pauley’s file was reviewed and it was observed that she had not received the ten (10) annual in-service hours, as required.”
-
Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.
“During the visit four (4) preschool aged children between two and three years of age were observed placed in cribs that are not age-appropriate and create a safety hazard for older children that can stand and potentially try to get out of them.”
-
Rule violated (DCDEE’s description below)
“Bedding or other objects were placed in a manner that covered the child’s face while sleeping. During the visit one (1) child was observed with a blanket over their head while sleeping.”
Apr 5, 2024: unannounced3 violations
-
Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training.
“I reviewed Ms. Pauley’s file. It was observed that her ITS-SIDS certification had expired on March 09, 2024 and she had not successfully completed recertification, as required.”
-
The EPR Plan did not include the location of the Ready to Go File and/or required information.
“The facility’s Ready to Go information was monitored and observed to not have been updated, as required.”
-
The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.
“The facility’s EPR monitored and observed to not have been updated, as required.”
Dec 19, 2023: unannounced7 violations
-
Activity plans did not include activities intended to stimulate the developmental domains, in accordance with NC Foundations for Early Learning and Development.
“In the childcare space it was observed that there was no completed activity plan posted or accessible.”
-
All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch.
“In the childcare space it was observed that there was an electrical outlet beginning to separate from the wall.”
-
Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division.
“Program records were monitored. It was observed that monthly outdoor inspections for July, August and November had not been completed as required.”
-
Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator’s own preschool children.
“Arrival and departure records were monitored and it was observed that this is not being documented consistently and maintained as required.”
-
Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care.
“It was observed in the kitchen that two bottles of lighter fluid with the warning Keep out of the reach of Children accompanied by other warnings were being stored in an unlocked lower cabinet.”
-
Products that are labeled “keep out of reach of children” without any other warnings, were not stored on a shelf or in an unlocked cabinet that is five feet above the finished floor.
“In the hallway adjacent to the childcare space two (2) bottles of laundry detergents with the warning Keep out of the reach of children were observed being stored on top of a washing machine located in an unlocked laundry closet.”
-
The operator did not conduct a monthly fire drill.
“It was observed that a monthly fire drill had not occurred in March.”
All 8 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Mar 18, 2026 | Unannounced visit | 10 violations cited |
| Oct 21, 2025 | Unannounced visit | 5 violations cited |
| Mar 26, 2025 | Unannounced visit | 9 violations cited |
| Oct 30, 2024 | Unannounced visit | 2 violations cited |
| Oct 23, 2024 | Unannounced visit | No violations cited |
| May 9, 2024 | Unannounced visit | 4 violations cited |
| Apr 5, 2024 | Unannounced visit | 3 violations cited |
| Dec 19, 2023 | Unannounced visit | 7 violations cited |
Is it licensed?
- Family Child Care Home, holding a Four Star Family CC Home License since Jan 3, 2023.
- Licensed for 8 children, ages 0 through 12.
- Not enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 60004112.
- Restriction: Other - Serves no more than four (4) infants under the age of one.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Pauley, Bettina.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 4 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 40.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Rising Stars Academy This child care provider | 40 |
| Little Debbie Day Care II | 29 |
| Sunshine Daycare and Preschool | 33 |
| Joyce’s Day Care | 4 |
| Mrs. Chris Play and Learn Preschool | 13 |
| Our Future Generation Child Care | 5 |
| Dixon Academy of Charlotte, Inc. | 28 |
| Mrs. Chris Play and Learn #2 | 5 |
| A Child’s Choice Learning Center II | 17 |
| Kidz Are Fun Child Development Center #1 | 8 |
| Kidz Are Fun Child Development Center #2 | 7 |
| Precious Little Angels | 28 |
| Nana’s Nursery | 3 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.