Cadence Academy Preschool, Whitehall
A child care center in Charlotte, North Carolina 28273
2726 West Arrowood Road, Charlotte, North Carolina 28273. (704) 583-4335.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 48 violations in the last three years
- Sep 82026 the latest visit on record
- 177 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
10 DCDEE visits in the last three years, the latest on Sep 8, 2026.
48 violations cited in the last three years, 47 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
48 violations in 6 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Sep 8, 2026: unannounced4 violations
-
A current activity plan was not posted for each group of children for reference.
“A current activity plan wasn’t posted in space two (2), three (3), and space ten (10). This was a repeat violation.”
-
An individual written feeding plan was not provided by child’s parent or health care provider or was not followed and posted.
“(omit posting for centers located in a residence) An individual written feeding plan was not provided for one (1) enrolled child in space one (1).”
-
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 05/02/2025 but submitted within one week and not completed on the form provided by the Division.”
-
Staff/child ratios applicable to a classroom, were not posted in each classroom.
“Staff/child ratio chart was not posted in space three (3).”
Aug 18, 2026: unannounced24 violations
-
A child care operator did not notify the Division of any new child care providers, as defined in G.S.
“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Training in the ABCMS has not been completed by an administrator, and six (6) new employees have not been added to the ABCMS for this facility.”
-
A current activity plan was not posted for each group of children for reference.
“A current activity plan was not posted for group two (2), four (4), and eleven (11).”
-
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.
“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff did not successfully complete certification in CPR training appropriate to the age of the children in care.”
-
All staff did not successfully complete certification in First Aid appropriate to the age of children in care.
“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff did not successfully complete certification in First Aid appropriate to the age of children in care.”
-
All staff records, except financial records, were not made available for review.
“One (1) staff file was not made available for review.”
-
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
“One (1) staff did not have an annual health questionnaire on file following the initial medical statement.”
-
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.
“Three (3) child care providers did not have a medical report on file prior to employment that was signed by a health care professional.”
-
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.
“One (1) child care providers, including the director, uncompensated providers, substitute providers did not have the required Emergency Information Form on file on or before the first day of work.”
-
Each employee’s personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies.
“Five (5) employee’s personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies.”
-
Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan.
“Two (2) employee’s personnel file did not contain an annual staff evaluation and a staff development plan.”
-
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.
“One(1) new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.”
-
Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.
“Three (3) staff members did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.”
-
Fire drills were not practiced monthly and/or the drill record was incomplete.
“Fire drills were not practiced monthly or documented since December 2025.”
-
Medical exam or health assessment record was not on file before or within 30 days after admission.
“One (1) child’s medical exam was not on file before or within 30 days after admission.”
-
Menus for all meals and snacks were not planned at least 1 week ahead and dated.
“The menu was not current.”
-
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.
“Monthly playground inspections have not been completed since March 2026.”
-
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.
“Four (4) staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.”
-
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.
“On or before the first day of work, one (1) staff did not provide results indicating that they were free of active TB and/or TB test.”
-
On-going training received was not within the 9 topic areas listed in GS 110-91(11) and/or the health and safety training topic areas in rule .1102.
“One (1) employee’s health and safety trainings did not include the administration of medication topic area.”
-
Parent’s medication authorization did not include required information.
“One (1) diaper cream in space four (4) permission to administer had expired.”
-
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
“Shelter-in-place or lockdown drills were not practiced every three months and/or drill record has not been completed since November 2025.”
-
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“One (1) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.”
-
The EMC plan was not reviewed with all staff annually and whenever the plan was revised.
“The EMC plan was not reviewed with all staff annually and whenever the plan was revised.”
-
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
“The EPR plan was not reviewed annually with staff.”
Aug 21, 2025: unannounced3 violations
-
Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.
“Two (2) staff members did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from their individual personnel file.”
-
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.
“There wasn’t documentation that one (1) new staff that had contact with children had received at least 16 hrs. orientation within first 6 weeks.”
-
Parent’s medication authorization did not include required information.
“Parent’s medication authorization had expired for five (5) diaper creams.”
Feb 6, 2025: unannounced3 violations
-
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.
“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member did not successfully complete recertification in CPR training appropriate to the age of the children in care.”
-
All staff did not successfully complete certification in First Aid appropriate to the age of children in care.
“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member did not successfully complete recertification in First Aid appropriate to the age of children in care.”
-
Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.
“Two (2) staff members did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.”
Aug 28, 2024: unannounced11 violations
-
A current activity plan was not posted for each group of children for reference.
“A current activity plan was not posted in space three (3) and space eleven (11).”
-
A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.
“Two (2) authorizations to administer sunscreen had expired in space six (6) and space ten (10).”
-
A written statement from each child’s parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available.
“A written statement from each child’s parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not updated for one (1) child.”
-
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
“One (1) staff did not have an updated annual health questionnaire on file.”
-
Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.
“Emergency medical care information was not updated annually for three (3) children.”
-
Parent’s medication authorization did not include required information.
“One (1) ointment type was not listed on the authorization form in space four (4).”
-
Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“Two (2) staff required to receive on-going training had not completed the required number of hours according to their education and experience.”
-
The center’s safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.
“The center’s safe sleep policy was not posted in a prominent place in space three (3).”
-
The EMC plan was not reviewed with all staff annually and whenever the plan was revised.
“The EMC plan was not reviewed with one (1) staff annually.”
-
The professional development plan was not reviewed annually.
“The professional development plan was not reviewed annually for one caregiver.”
-
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
“One (1) staff did not review the EPR Plan annually.”
May 1, 2024: unannounced3 violations
-
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“Lysol in an aerosol dispenser was located in a closet that had the the keys in the lock in space three. Closet containing glitter in a space with children younger than three (3) was locked but not closed in space nine.”
-
An individual written feeding plan was not provided by child’s parent or health care provider or was not followed and posted.
“(omit posting for centers located in a residence) An individual written feeding plan was not posted for one (1) child.”
-
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.
“One (1) caregiver’s TB test was older than 12 months.”
All 10 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 8, 2026 | Unannounced visit | 4 violations cited |
| Aug 18, 2026 | Unannounced visit | No violations cited |
| Aug 18, 2026 | Unannounced visit | 24 violations cited |
| May 4, 2026 | Unannounced visit | No violations cited |
| Feb 12, 2026 | Announced visit | No violations cited |
| Aug 21, 2025 | Unannounced visit | 3 violations cited |
| Feb 6, 2025 | Unannounced visit | 3 violations cited |
| Aug 28, 2024 | Unannounced visit | 11 violations cited |
| Aug 1, 2024 | Unannounced visit | No violations cited |
| May 1, 2024 | Unannounced visit | 3 violations cited |
Is it licensed?
- Child Care Center, holding a Four Star Center License since Oct 7, 2019.
- Licensed for 177 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 60003079.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Cadence Education LLC.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 4 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 48.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Anthony’s Day Care Home | 7 |
| Lake Wilie Elementary Asep | 1 |
| Little Miracles Home Day Care | 21 |
| Cadence Academy Preschool, Whitehall This child care provider | 48 |
| River Gate Elementary Asep | 0 |
| Tutor Time Steele Creek | 33 |
| Bright Kids Learning Academy | 60 |
| Oakcrest Preparatory Academy | 17 |
| Primrose School of Lake Wylie | 5 |
| Learning Jungle South Point | 43 |
| The Learning Experience | 39 |
| Brown Road KinderCare | 58 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.