The Sunshine House
A child care center in Mint Hill, North Carolina 28227
5825 Phyliss Lane, Mint Hill, North Carolina 28227. (704) 573-9595.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 65 violations in the last three years
- Oct 62026 the latest visit on record
- 219 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
19 DCDEE visits in the last three years, the latest on Oct 6, 2026.
65 violations cited in the last three years, 65 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
52 violations in 8 months of the last 36. Last cited Jun 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Jun 26, 2026: unannounced4 violations
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All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.
“In space #14, I observed the wall by the library area in need of repair.”
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Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.
“One (1) staff file had 5.5 hours of training in the first two weeks.”
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New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.
“One (1) staff file had 11.5 hours of orientation completed.”
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Refrigerator(s) did not maintain a temperature of 45 degrees F. or below.
“In space #2, I observed the refrigerator thermometer read 50 degrees Fahrenheit.”
Nov 25, 2025: unannounced13 violations
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A current activity plan was not posted for each group of children for reference.
“In space #9 a current activity plan was not posted nor available for review.”
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An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required.
“Incident reports that required medical attention were not mailed within seven (7) days.”
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Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services.
“One (1) file did not have a medical action plan on file for a child with food allergies.”
-
Center did not maintain a record of daily attendance.
“The following spaces did not have attendance completed, space #3 and #9.”
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Documentation of staff’s on-going training was not on file and/or was not current .
“One (1) staff member did not have their ongoing training log completed.”
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Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.
“One (1) outlet cover was left uncovered in space #1.”
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Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.
“Two (2) files did not have emergency medical care information updated annually.”
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Fire drills were not practiced monthly and/or the drill record was incomplete.
“Fire Drills were not conducted for 7/2025 and 8/2025.”
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Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. An annual fire inspection was not competed.”
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Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
“Emergency drills were not conducted every three (3) months.”
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Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.
“In space #8, a staff member was drinking out of a monster can energy drink.”
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The EMC plan did not name the person responsible, and at least one alternate, for choosing and carrying out the plan of action to obtain appropriate medical care.
“The EMC plans were not all updated throughout the building, names of person’s responsible were not current.”
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The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of.
“Trash was observed in the school-age/prek playground.”
Jun 27, 2025: unannounced6 violations
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A violation was found for which there is no item number.
The inspectors’ words, 168 words
“Per EHS Rule: 15A NCAC 18A .2815 WATER SUPPLY, (e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. Water in areas accessible to children shall be tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit. Hot water that exceeds 120 degrees Fahrenheit is a burn hazard and shall not be provided in areas accessible to children. For handwash lavatories used exclusively by school-age children, the requirement to provide water tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit shall not apply. In the event of the loss of hot water at the child care center, the operator shall immediately notify the local health department that serves the county in which the child care center is located. In space #1 and #4, I felt the handwashing sink’s water temperatures reach high temperatures. We reviewed to check all the other classrooms and to have the temperatures between the required 80-110 degrees Fahrenheit.”
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An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required.
“Not all incident reports requiring medical action were sent within seven (7) days of the incident.”
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Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services.
“In space #14, I observed an inhaler without a medical action plan.”
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Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.
“In space #13 and #15, Benadryl was observed not locked.”
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Rule violated (DCDEE’s description below)
“Documentation was not on file for medication given in error and/or the documentation did not include the required information. In space #14, I observed in inhaler without permission documentation.”
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The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“One (1) staff file did not have their recognizing and responding training completed within ninety (90) days.”
Jan 27, 2025: unannounced2 violations
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A safe indoor and outdoor environment was not provided for the children.
“On 1/8/25, a two-year-old child was given a known allergen.”
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A violation was found for which there is no item number.
The inspectors’ words, 156 words
“Sanitation Rule: 15A NCAC 18A .2815 WATER SUPPLY specifies the following which requires kitchen’s to be locked at all times:(e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. Water in areas accessible to children shall be tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit. Hot water that exceeds 120 degrees Fahrenheit is a burn hazard and shall not be provided in areas accessible to children. For hand wash lavatories used exclusively by school-age children, the requirement to provide water tempered between 80 degrees Fahrenheit and 110 degrees Fahrenheit shall not apply. In the event of the loss of hot water at the child care center, the operator shall immediately notify the local health department that serves the county in which the child care center is located. I observed the kitchen door open and not closed and locked.”
Dec 11, 2024: unannounced3 violations
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Center did not maintain a record of daily attendance.
“Space #9 did not have current attendance completed for 12/11/24. This is a repeat violation.”
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Children between 12 and 24 months of age were grouped with children 3 years of age or older.
“In space #3, I observed a four-year-old child grouped with children 1 and 2-years of age.”
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Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“Space #3 and #14 had plastic bags accessible to children. This is a repeat violation.”
Nov 27, 2024: unannounced16 violations
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A child was yelled at, shamed, humiliated, frightened, threatened or bullied.
“I overheard teachers in space #15 use a harsh tone and inappropriate redirection language when re-directing the children. A teacher threatened to call a child’s mom.”
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A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.
“In space #1, I observed two (2) over the counter diaper creams without the correct administration form.”
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A drug or medicine was administered after its expiration date.
“In space #2 I observed two (2) expired diaper creams”
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A written statement from each child’s parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available.
“Three (3) files needed updated off premise forms.”
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All equipment and furnishings were not in good repair.
“In space #8, I observed carpets, floors and learning areas with dirt, outdoor elements and overall dirty. In space #12, I observed a broken broom and a visibly dirty step stool in need of replacing and cleaning. I observed foam blocks in space #15 that were bitten and needing to be replaced. In the school-age playground, I observed a sensory table upside down with broken legs.”
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Center did not maintain a record of daily attendance.
“Monthly attendance was not competed since 11/21/24 in space #10.”
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Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.
“I observed, one (1) staff file with medical and personnel information altogether in one (1) file.”
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Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.
“Three (3) files needed updated emergency medical care information.”
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Lavatories were not kept clean, in good repair and kept free of storage.
“In space #14, I observed the sink in the back of the classroom being used for storage. The sink next to the cubbies was visibly dirty.”
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Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.
“Space #2 had an over-the-counter allergy medication for a one (1) year old child, the medication specified to not administer to any children under age two (2).”
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Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“In space #3 and space #15, I observed a roll of plastic bags accessible to children under three-years-old.”
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Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.
“In space #15, I observed two (2) teacher beverages on the shelf, a Gatorade and a Suja drink.”
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Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“One (1) staff member did not complete the required five (5) on-going training hours.”
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The depth of the loose surfacing was not based on critical height of the equipment.
“I observed the mulch in the toddler playground (swing area) in need of mulch, the adequate depth of surfacing was not six (6) inches. I observed that mulch was also needed in the two’s and three’s playground.”
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Toilet fixtures were not cleaned and disinfected at least daily and when visibly soiled.
“In space #10, I observed a toilet in need of flushing and cleanliness. The toilets in between space #14 and #15 had two (2) toilets that were visibly dirty and in need of cleaning.”
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When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities.
“Space #10 and #14 did not have sufficient materials in the dramatic center and in the reading center.”
Jun 6, 2024: unannounced7 violations
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A drug or medicine was administered after its expiration date.
“I observed an EPI pen that expired in 3/2024 in space #10.”
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All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“During the walkthrough a storage closet was left unlocked with hazardous cleaning materials inside as well as the kitchen door left slightly ajar and not locked. In space #7, I observed the key inside of a cabinet with hazardous cleaning items with many warning labels. In space #3, I observed an unlocked storage closet with cleaning supplies.”
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All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.
“In spaces #12 and #15, I observed large areas of chipped paint around different areas of the classroom.”
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Center did not maintain a record of daily attendance.
“In space #7, the monthly attendance was not completed.”
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Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.
“The menu and the items being served for lunch differed, substitutions were made and not recorded on the menu prior to serving.”
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Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.
“In space #15, I observed a can of coca cola and a Hershey chocolate bar on a shelf.”
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When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review.
“In space #7, I observed a child using an iPad during free play, there was no documentation of the screen activity.”
Feb 8, 2024: unannounced1 violation
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A violation was found for which there is no item number.
“15A NCAC 18A .2831 ANIMAL AND VERMIN CONTROL (b) Pests shall be excluded from the child care center. Traps set for pests shall only be placed in areas that are inaccessible to children. Red ants were reported and observed on the playground for two-year-old’s. I observed evidence of red ants at the bottom of the slide.”
Nov 30, 2023: unannounced11 violations
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A current activity plan was not posted for each group of children for reference.
“In space #10, the activity plan was not current, the activity plan was dated with August dates.”
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All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.
“One (1) staff did not have a current health questionnaire on file.”
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Center did not maintain a record of daily attendance.
“In space #7 the daily attendance was not completed for 11/30/23.”
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Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan.
“Two (2) staff files did not have their annual staff evaluation on file and completed annually.”
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Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.
“Two (2) staff files did not have their topics for the first two (2) weeks documented on the required form.”
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Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member’s individual personnel file.
“I observed six (6) staff files with medical documents not separated from the personnel file.”
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Lavatories were not kept clean, in good repair and kept free of storage.
“In space #3, I observed furniture (toy shelf) stored inside. In space #10, I observed the toilet in need of cleaning and flushing.”
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New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.
“Four (4) staff files did not have their orientation topics documented on the required form.”
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The EMC plan was not reviewed with all staff annually and whenever the plan was revised.
“The EMC plan was not reviewed annually with two (2) staff. The last review took place on 10/2022.”
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The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person’s file.
“One (1) staff did not have documentation of the SBS policy review prior to providing care to children.”
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The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
“Two (2) staff did not review the EPR plan annually, the last review was conducted on 10/2022.”
Nov 3, 2023: unannounced2 violations
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A safe indoor and outdoor environment was not provided for the children.
“On 10/27/23, an infant child fell from out of their crib.”
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Children were not adequately supervised at all times.
“On 10/23/23, a child was left unattended on the outdoor playground.”
All 19 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 6, 2026 | Announced visit | No violations cited |
| Jun 26, 2026 | Unannounced visit | 4 violations cited |
| Jun 5, 2026 | Unannounced visit | No violations cited |
| Jan 28, 2026 | Unannounced visit | No violations cited |
| Dec 2, 2025 | Announced visit | No violations cited |
| Nov 25, 2025 | Unannounced visit | 13 violations cited |
| Jul 29, 2025 | Announced visit | No violations cited |
| Jun 27, 2025 | Unannounced visit | 6 violations cited |
| Jan 27, 2025 | Unannounced visit | 2 violations cited |
| Dec 20, 2024 | Unannounced visit | No violations cited |
| Dec 11, 2024 | Unannounced visit | 3 violations cited |
| Nov 27, 2024 | Unannounced visit | 16 violations cited |
| Sep 19, 2024 | Unannounced visit | No violations cited |
| Jun 6, 2024 | Unannounced visit | 7 violations cited |
| Feb 8, 2024 | Unannounced visit | 1 violation cited |
| Nov 30, 2023 | Unannounced visit | 11 violations cited |
| Nov 16, 2023 | Unannounced visit | No violations cited |
| Nov 3, 2023 | Unannounced visit | 1 violation cited |
| Nov 3, 2023 | Unannounced visit | 1 violation cited |
Is it licensed?
- Child Care Center, holding a Four Star Center License since Oct 18, 2018.
- Licensed for 219 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 60002586.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: The Sunshine House, Inc..
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 4 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 65.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Home Touch Child Care | 3 |
| Toddletown Kidz Inc. | 5 |
| All in the Family | 11 |
| Pharr’s Kidz Creations | 8 |
| The Sunshine House This child care provider | 65 |
| Clear Creek Elementary Asep | 12 |
| Tutor Time Childcare Learning Center | 86 |
| Abc Daycare | 3 |
| Bright Path Child Development Center | 38 |
| Future Leaders Academy II | 38 |
| Magnificent Minds Childcare | 3 |
| Molly’s in Home Daycare | 5 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.