Woodland Heights - ISS Staff Childcare
A child care center in Mooresville, North Carolina 28117
288 Forest Lake Blvd, Mooresville, North Carolina 28117. (704) 832-2528.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 42 violations in the last three years
- Feb 102026 the latest visit on record
- 58 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
9 DCDEE visits in the last three years, the latest on Feb 10, 2026.
42 violations cited in the last three years, 42 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
32 violations in 5 months of the last 36. Last cited Feb 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Feb 10, 2026: unannounced4 violations
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A current activity plan was not posted for each group of children for reference.
“Current lesson plan was not posted.”
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Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan.
“Staff with the hire dates 10/21/24 does not have annual staff evaluation on file.”
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Incident logs were not completed and maintained as required.
“Incident reports were not logged on the incident log.”
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Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“Staff with the hire date of 6/1/23 does not have the required training hours.”
Sep 10, 2025: unannounced7 violations
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A child care operator did not notify the Division of any new child care providers, as defined in G.S.
“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster.”
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All staff records, except financial records, were not made available for review.
“One staff member that was working as a substitute did not have a file for review at the facility.”
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Children between 12 and 24 months of age were grouped with children 3 years of age or older.
“I observed that two children 12 months of age were grouped with children 3 years of age or older.”
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Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.
“The staff/child ratio was not met for the number of children in the classroom.”
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Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. Fire inspection posted was dated 05/07/24.”
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Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
“Documentation of a Shelter-in-place or Lockdown drill has not been logged on the emergency drill log.”
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Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.
“Teacher food was on counter that did not meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.”
Mar 5, 2025: unannounced9 violations
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A current activity plan was not posted for each group of children for reference.
“On space M-7 for the pre-school children a current activity plan was not posted.”
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Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Two infants sleep log documentation was not completed for 2 days this week.”
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Children’s records were not made available for review.
“1 child did not have a file to review.”
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Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.
“Employee hired 2/13/25 did not complete six clock hours of training in required topic areas.”
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Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“One sippy cup did not have the child’s name on the cup and 2 did not have the date.”
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Parent’s medication authorization did not include required information.
“In the classroom for infants 2 medication authorization forms for children were not completed with amount of cream to apply and expiration dates. In the classroom for toddlers 2 medication authorization forms did not have the amount of cream to be applied and the expiration dates.”
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Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“Staff with hire date 9/8/23 did not complete required number of training hours.”
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The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person’s file.
“Employee with the hire date of 2/13/2025 did not have Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file.”
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The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
“No staff have documentation that an annual ERP training was conducted.”
Oct 21, 2024: unannounced2 violations
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A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.
“3 diaper creams did not have written authorization forms from the parents.”
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The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“Employees with the hire dates 9/27/23 and 10/11/23 have not completed Recognizing and Responding to Suspicions of Child Maltreatment training and does not have a copy of the certificate in staff file.”
May 8, 2024: unannounced10 violations
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All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“In the toddler classroom supper sorb used to clean vomit was not in locked cabinet.”
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Baby food that had been opened was not covered, labeled with date opened, properly refrigerated and/or used within two days of opening.
“In the infant room refrigerator an open container of baby food was in the frig. The food was not covered or dated.”
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Center did not maintain a record of daily attendance.
“Attendance in the Pre-school room has not been completed for May 1st- May 8th.”
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Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years.
“Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Employee that was hired on 3/04/24 does not have ITS_SIDS within 2 months of hire.”
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Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.
“Diaper cream was stored in children cubby.”
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Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.
“Playground inspection are not conducted monthly. The last inspection was dated February 02/12/2024.”
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Parent’s medication authorization did not include required information.
“One medication form was not completed by parent and did not have the amount of cream to be applied.”
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Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
“Facility has not conducted a shelter-in-place or Lockdown drill since 12/1/2023.”
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The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“Employee hire date 9/27/23 does not have Recognizing and Responding to Suspicions of Child Maltreatment training.”
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The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests.
“Outdoor sandbox that is outside the infant classroom door had standing water.”
Nov 28, 2023: unannounced3 violations
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Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Sleep charts are not completed daily by staff when children are sleeping.”
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Center did not maintain a record of daily attendance.
“Upon review of records and files the attendance is not completed daily.”
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Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review.
“Arrival and departure logs are not maintained by staff and parents.”
Nov 7, 2023: unannounced7 violations
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A current activity plan was not posted for each group of children for reference.
“A current activity plan was not posted in the infant and toddler classrooms. The activity plan posted was from the last visit.”
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All children were not held or placed in feeding chairs or other appropriate apparatus to be fed.
“Child was in a feed chair when bottle was given to child.”
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Center did not maintain a record of daily attendance.
“Attendance has not been done in all classroom for 11/07/23”
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Electrical cords were accessible to infants and toddlers.
“Vacuum was left out and crawling infants were playing with the cord.”
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Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated.
“Bottles were in the refrigerator which was not the proper temperature.”
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Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.
“Playground inspections are not completed monthly. Last playground inspection was dated 8/14/23.”
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Parent’s medication authorization did not include required information.
“Medication form did not have the proper amount of diaper cream to be applied.”
All 9 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Feb 10, 2026 | Unannounced visit | 4 violations cited |
| Sep 23, 2025 | Unannounced visit | No violations cited |
| Sep 10, 2025 | Unannounced visit | 7 violations cited |
| Mar 5, 2025 | Unannounced visit | 9 violations cited |
| Oct 21, 2024 | Unannounced visit | 2 violations cited |
| May 8, 2024 | Unannounced visit | 10 violations cited |
| Dec 13, 2023 | Unannounced visit | No violations cited |
| Nov 28, 2023 | Unannounced visit | 3 violations cited |
| Nov 7, 2023 | Unannounced visit | 7 violations cited |
Is it licensed?
- Child Care Center, holding a One Star Center License since Feb 8, 2024.
- Licensed for 58 children, ages 0 through 5.
- Not enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 49000584.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Iredell Statesville Schools.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 1 star of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 80 child care providers in Iredell County, the middle value for violations cited in the last three years was 13; this one had 42.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| J-Bear Child Development Center I | 23 |
| Chesterbrook Academy | 30 |
| Lakeshore Prime Time for Kids | 5 |
| Lake Norman Prime Time for Kids | 23 |
| Ms. Jenny’s Rocking Horse Ranch,llc | 26 |
| Woodland Heights Prime Time for Kids | 11 |
| Tutor Time Child Care / Learning Center | 79 |
| Cline Learning Center of Mooresville | 15 |
| The Learning Experience | 25 |
| Learning Jungle Mooresville | 51 |
| Woodland Heights - ISS Staff Childcare This child care provider | 42 |
| The Goddard School | 14 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
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North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.