Hearth Record

Chesterbrook Academy

A child care center in Mooresville, North Carolina 28117

143 Professional Park Drive, Mooresville, North Carolina 28117. (704) 658-1344.

  • administrative action in the last three years
North Carolina’s own record, on ncchildcare.ncdhhs.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.

The short answer

The last 24 months 30 violations in 10 months of the last 36. Last cited Feb 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Quality rating
Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

30 DCDEE visits in the last three years, the latest on Mar 26, 2026.

30 violations cited in the last three years, 30 of them marked corrected.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

When those violations happened

30 violations in 10 months of the last 36. Last cited Feb 2026. The last 3 years, to Nov 3, 2026.

30 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Feb 17, 2026: unannounced5 violations
  • All equipment and furnishings were not in good repair.

    “Playground equipment on two year old playground needs to be cleaned.”

    Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 19, 2026. Correction verified: by a letter from the provider.

  • Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.

    “In space 5a two sippy cups were not labeled with the date.”

    Rule Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child.. Corrected during the inspection.

  • Parent’s medication authorization did not include required information.

    “Medication authorization did not have all the required information from parent. Dates need to be added for dates on medication and parent signature.”

    Rule Parent's medication authorization did not include required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 19, 2026. Correction verified: by a letter from the provider.

  • Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

    “In space 5a a box of gloves were left on the block shelf.”

    Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

  • Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items.

    “Teacher did not wash hands after wiping a child’s nose.”

    Rule Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 19, 2026. Correction verified: by a letter from the provider.

Nov 5, 2025: unannounced1 violation
  • Children were not adequately supervised at all times.

    “One child was injured by another child during free choice play indoors. The two teachers in the classroom did not observe the incident, therefore, children were not appropriately supervised.”

    Rule Children were not adequately supervised at all times.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 6, 2025. Correction verified: by a letter from the provider.

Aug 6, 2025: unannounced1 violation
  • Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance).

    “Employee with the hire date of 5/21/08 did not have a current criminal background completed.”

    Rule Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance).. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 19, 2025. Correction verified: by a letter from the provider.

May 15, 2025: unannounced2 violations
  • Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.

    “A staff member gave an over-the-counter medication to a child that was not in the original packaging, and the staff member did not have written authorization to administer the medicine.”

    Rule Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 22, 2025. Correction verified: by a letter from the provider.

  • When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information.

    “A staff member failed to document medication that was administered to a child.”

    Rule When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 22, 2025. Correction verified: by a letter from the provider.

Apr 30, 2025: unannounced4 violations
  • Discipline was related to food, rest or toileting.

    “In attempt to correct a child’s behavior, a staff member took a 4-year-old child’s blanket and stuffed animal away during naptime, because the child would not lay down and/or rest.”

    Rule Discipline was related to food, rest or toileting.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 8, 2025. Correction verified: by a letter from the provider.

  • Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs.

    “A staff member picked a child up by the arms to move the child to manage their behavior, resulting in the staff member scratching the child’s arm as the child resisted the staff member, the staff member pushed the child’s head down on their nap cot, and squeezed the child’s cheeks.”

    Rule Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 8, 2025. Correction verified: by a letter from the provider.

  • Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child’s file.

    “An incident report dated 4/23/25 did not include all required information.”

    Rule Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 8, 2025. Correction verified: by a letter from the provider.

  • There was a substantiation of child maltreatment.

    “Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment.”

    Rule There was a substantiation of child maltreatment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 24, 2025. Correction verified: by a letter from the provider.

Mar 12, 2025: unannounced3 violations
  • A summary of the NC Child Care Law was not posted in a prominent place in the center.

    “Summary of the NC Child Care Law was not current.”

    Rule A summary of the NC Child Care Law was not posted in a prominent place in the center.. Corrected during the inspection.

  • All equipment and furnishings were not in good repair.

    “On the playground for toddlers the toys on this playground need to be cleaned. Playground for preschool children stationary equipment needs to be cleaned. Wood planter box wood needs to be repaired.”

    Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 19, 2025. Correction verified: by a letter from the provider.

  • Baby food that had been opened was not covered, labeled with date opened, properly refrigerated and/or used within two days of opening.

    “One container of baby food in infant two refrigerator was not labeled with the date.”

    Rule Baby food that had been opened was not covered, labeled with date opened, properly refrigerated and/or used within two days of opening.. Corrected during the inspection.

Oct 21, 2024: unannounced1 violation
  • Children were not adequately supervised at all times.

    “A child two years of age was left on the playground for approximately 3 minutes.”

    Rule Children were not adequately supervised at all times.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 4, 2024. Correction verified: by a letter from the provider.

May 29, 2024: unannounced9 violations
  • A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.

    “In space 2 one diaper cream did not have an authorization form.”

    Rule A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • All equipment and furnishings were not in good repair.

    “On all playgrounds materials need to be washed. On playground for the Pre-school the music center outside need to be checked for wood repairs. One tricycle need to be repaired the foot peddle is missing.”

    Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.

    “In space 2 walls on wall near the circle time carpet need to be repaired and painted.”

    Rule All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • Each child did not have an opportunity to be outdoors daily, if weather conditions permitted.

    “Infant class space 4a did not provide outside play for children.”

    Rule Each child did not have an opportunity to be outdoors daily, if weather conditions permitted.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices.

    “In spaces 2, 3a, and 3b more materials are needed for activity areas to all a range of choices.”

    Rule For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.

    “Employee hired 4/15/24 did not complete orientation.”

    Rule New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.

    “In space 3a diaper cream was not in original container.”

    Rule Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • Parent’s medication authorization did not include required information.

    “In space 4b there was one cream with no amount to be applied. In space 3a one medication form did not have the amount to be applied.”

    Rule Parent's medication authorization did not include required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

  • The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests.

    “On the playground for the Preschool standing water was in the sand box. Outside toy were not clean on all playgrounds.”

    Rule The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 12, 2024. Correction verified: by a letter from the provider.

May 1, 2024: unannounced1 violation
  • An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required.

    “An incident report was not sent to consultant with-in seven days.”

    Rule An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 1, 2024. Correction verified: by a letter from the provider.

Mar 19, 2024: unannounced2 violations
  • A safe indoor and outdoor environment was not provided for the children.

    “The hot water used in the kitchen for cleaning and sanitizing food utensils shall be at a minimum temperature of 120 degrees and made in accessible to children according to Sanitation Rule 15A NCAC 18A .2815(e). The kitchen door was unlocked while not in use.”

    Rule A safe indoor and outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 20, 2024. Correction verified: by a letter from the provider.

  • Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.

    “Food substitutions were not recorded on the menu for three different days in the month of March.”

    Rule Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 20, 2024. Correction verified: by a letter from the provider.

Dec 11, 2023: unannounced1 violation
  • Children were not adequately supervised at all times.

    “Child was left unattended on the toddler playground.”

    Rule Children were not adequately supervised at all times.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Dec 11, 2023. Correction verified: by a letter from the provider.

All 30 visits on record
Visits on record
DateVisitWhat the record says
Mar 26, 2026Unannounced visitNo violations cited
Feb 17, 2026Unannounced visit5 violations cited
Feb 11, 2026Unannounced visitNo violations cited
Feb 9, 2026Unannounced visitNo violations cited
Dec 30, 2025Unannounced visitNo violations cited
Dec 18, 2025Unannounced visitNo violations cited
Nov 20, 2025Unannounced visitNo violations cited
Nov 12, 2025Unannounced visitNo violations cited
Nov 5, 2025Unannounced visit1 violation cited
Sep 29, 2025Unannounced visitNo violations cited
Aug 27, 2025Unannounced visitNo violations cited
Aug 6, 2025Unannounced visit1 violation cited
Jul 2, 2025Unannounced visitNo violations cited
May 15, 2025Unannounced visit2 violations cited
Apr 30, 2025Unannounced visit4 violations cited
Mar 12, 2025Unannounced visit3 violations cited
Dec 11, 2024Unannounced visitNo violations cited
Oct 30, 2024Unannounced visitNo violations cited
Oct 30, 2024Unannounced visitNo violations cited
Oct 21, 2024Unannounced visit1 violation cited
May 29, 2024Unannounced visit9 violations cited
May 13, 2024Unannounced visitNo violations cited
May 1, 2024Unannounced visit1 violation cited
Mar 19, 2024Unannounced visit2 violations cited
Mar 5, 2024Unannounced visitNo violations cited
Mar 5, 2024Unannounced visitNo violations cited
Jan 30, 2024Unannounced visitNo violations cited
Dec 20, 2023Unannounced visitNo violations cited
Dec 11, 2023Unannounced visit1 violation cited
Nov 22, 2023Unannounced visitNo violations cited

Is it licensed?

  • Child Care Center, holding a Four Star Center License since Nov 21, 2025.
  • Licensed for 160 children, ages 0 through 12.
  • Enrolled in North Carolina’s subsidized child care program.
  • North Carolina’s licence number: 49000237.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Has North Carolina acted against it?

  • DCDEE says it has issued one or more administrative actions for this facility in the past three years; North Carolina’s page doesn’t say what they were, and shows one only after its 30-day appeal period.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Who does the caring?

  • North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.

Who owns it?

  • Owner, as North Carolina lists it: SEG Inc..
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How is it rated?

  • Star Rated License: 4 stars of five.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How does it compare nearby?

  • Among 80 child care providers in Iredell County, the middle value for violations cited in the last three years was 13; this one had 30.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

What the record doesn’t say

  • North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
  • DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
  • North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 3, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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