Family Services Inc., At IGC

A child care operator did not notify the Division of any new child care providers, as defined in G.S.

“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The Criminal Background Check Qualification Letter for one new staff member was not linked to the facility’s ABCMS profile within five days of employment.”

Rule A child care operator did not notify the Division of any new child care providers, as defined in G.S.. Corrected during the inspection.

Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.

“One child enrolled in Space 5 was observed to not have an arrival time recorded.”

Rule Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.. Corrected during the inspection.

Incident logs were not completed and maintained as required.

“One incident report was observed not to be entered on the incident log.”

Rule Incident logs were not completed and maintained as required.. Corrected during the inspection.

Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.

“The chronic condition/ allergy for one child enrolled was not recorded on the medication authorization form.”

Rule Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.. Corrected during the inspection.

Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.

“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was conducted on 3/07/2026; the last fire inspection completed prior was conducted on 2/27/2025.”

Rule Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 11, 2026. Correction verified: by a letter from the provider.

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

“Two plastic diaper wrappers with a suffocation hazard listed on the wrapper were observed beneath a partially open diaper changing table in the bathroom of Space 2, accessible to children; the diapers were removed from the wrappers, and the wrappers were discarded during the visit.”

Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

The EPR Plan did not include the location of the Ready to Go File and or the required information.

“The Ready to Go file was observed to be missing six children’s applications.”

Rule The EPR Plan did not include the location of the Ready to Go File and or the required information.. Corrected during the inspection.

A child care operator did not notify the Division of any new child care providers, as defined in G.S.

“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The Criminal Background Check Qualification Letters for three staff members (two existing and one new) were not observed linked to the ABCMS Facility Profile within five days of hire.”

Rule A child care operator did not notify the Division of any new child care providers, as defined in G.S.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 13, 2026. Correction verified: by a letter from the provider.

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.

“A plastic bag filled with travel tubes of fluoridated toothpaste was observed in Space 5 less than five feet from the ground and accessible to children.”

Rule All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.. Corrected during the inspection.

Application for enrollment did not include all required information.

“The applications for two children enrolled did not include fears or behavior characteristics that the child has.”

Rule Application for enrollment did not include all required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 20, 2026. Correction verified: by a letter from the provider.

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.

“Safe sleep logs were not maintained for a minimum of one month for infants enrolled in care; only the logs for today’s date were available for review.”

Rule Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 20, 2026. Correction verified: by a letter from the provider.

Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.

“Two children enrolled were observed not to have a time of arrival recorded.”

Rule Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.. Corrected during the inspection.

Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.

“A permission to administer medication form was not on file for one child enrolled with an emergency medication in Space 3. The date received and chronic medical condition for one child enrolled in Space 3 with an emergency medication was not observed recorded on the permission to administer medication form. The chronic medical condition for one child enrolled in Space 4 with an emergency medication was not observed recorded on the permission to administer medication form.”

Rule Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.. Corrected during the inspection.

On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.

“The TB test for one new staff member with a start date of 12/08/2025 was dated 6/07/2024.”

Rule On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 20, 2026. Correction verified: by a letter from the provider.

Refrigerator(s) did not maintain a temperature of 45 degrees F. or below.

“The digital thermometer located inside a refrigerator in Space 1 was observed not to be functioning or able to be turned on.”

Rule Refrigerator(s) did not maintain a temperature of 45 degrees F. or below.. Corrected during the inspection.

The EPR Plan did not include the location of the Ready to Go File and or the required information.

“The emergency information for two staff members, the emergency medication information and medical action plans for three children enrolled with emergency medications, and a list of known food allergies was not observed in the Ready to Go file.”

Rule The EPR Plan did not include the location of the Ready to Go File and or the required information.. Corrected during the inspection.

Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations.

“The registration and inspection onsite for the vehicle was observed to be expired as of 12/31/25.”

Rule Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 20, 2026. Correction verified: by a letter from the provider.

Children were not adequately supervised at all times.

“On November 20, 2025, a three-year-old child was left outside unsupervised on the playground from 10:28am to 10:36am.”

Rule Children were not adequately supervised at all times.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Dec 9, 2025. Correction verified: by a letter from the provider.

A child care operator did not notify the Division of any new child care providers, as defined in G.S.

“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. A facility profile for Criminal Background Checks had not been created; hence, staff CBCs were also not yet linked to this profile.”

Rule A child care operator did not notify the Division of any new child care providers, as defined in G.S.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 29, 2025. Correction verified: by a letter from the provider.

Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.

“The medication authorization form for one child enrolled with an emergency medication in Space 5 did not contain specific criteria for when to administer the medication.”

Rule Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.. Corrected during the inspection.

Parent’s medication authorization did not include required information.

“The medication authorization form for one child enrolled in Space 5 did not include the subject medical conditions or allergic reactions.”

Rule Parent's medication authorization did not include required information.. Corrected during the inspection.

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

“In Space 2, a classroom designated for children two and three years of age, an open, thin plastic wrapper was observed on a roll of changing table paper beneath the changing table in an unlatched cabinet.”

Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.

“A shelter-in-place/lockdown drill was conducted on 2/11/25; the last shelter-in-place/lockdown drill completed prior was conducted on 10/23/2024.”

Rule Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 29, 2025. Correction verified: by a letter from the provider.

The EPR Plan did not include the location of the Ready to Go File and or the required information.

“The Ready to Go file did not include staff contact information for two staff members.”

Rule The EPR Plan did not include the location of the Ready to Go File and or the required information.. Corrected during the inspection.

A current activity plan was not posted for each group of children for reference.

“A current activity plan was not posted in Space 3; the plan was dated 1/21/25 – 1/24/25.”

Rule A current activity plan was not posted for each group of children for reference.. Corrected during the inspection.

A First Aid information sheet was not posted in a place for referral and/or the information sheet did not include all the required information.

“A First Aid poster was not posted in a prominent place for referral.”

Rule A First Aid information sheet was not posted in a place for referral and/or the information sheet did not include all the required information.. Corrected during the inspection.

A safe indoor and outdoor environment was not provided for the children.

“In Space 2, a classroom designated for children two and three years of age, three plastic bags were observed accessible to children under three years of age. On the playground used by children three years of age and older, two broken plastic pieces of toys were observed on the ground which were sharp to the touch.”

Rule A safe indoor and outdoor environment was not provided for the children.. Corrected during the inspection.

All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.

“The file for one new employee did not contain a Health Questionnaire.”

Rule All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.. Corrected during the inspection.

Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services.

“A medical action plan was not on file for one child enrolled in Space 4 with an emergency medication.”

Rule Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 21, 2025. Correction verified: by a letter from the provider.

Application for employment and date of birth was not on file for all staff.

“The file for one existing staff member and one new staff member did not contain an application for employment.”

Rule Application for employment and date of birth was not on file for all staff.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 17, 2025. Correction verified: by a letter from the provider.

Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.

“The file for one existing staff member did not contain a medical report.”

Rule Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 17, 2025. Correction verified: by a letter from the provider.

Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.

“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was conducted on 1/24/24.”

Rule Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 27, 2025. Correction verified: by a letter from the provider.

Parent’s medication authorization did not include required information.

Rule Parent's medication authorization did not include required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 17, 2025. Correction verified: by a letter from the provider.

Rule violated (DCDEE’s description below)

“Application for enrollment did not include all required information. employment. The file for one existing staff member did not contain a medical report. The applications for two children enrolled did not include fears or behavior characteristics that the child has.”

Rule Rule violated (DCDEE’s description below). Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 21, 2025. Correction verified: by a letter from the provider.

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.

“The most recent lockdown/ shelter-in-place drill was completed on 10/23/2024.”

Rule Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 17, 2025. Correction verified: by a letter from the provider.

The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division.

“A physical copy of the Emergency Preparedness and Response Plan was not on file for review.”

Rule The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 21, 2025. Correction verified: by a letter from the provider.

All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired on March 4, 2024 did not have age appropriate First Aid certification.”

Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 11, 2024. Correction verified: by a letter from the provider.