Hearth Record

Big Mama’s Educational Center

A family child care home in Winston-Salem, North Carolina 27103

121 Cheltenham Drive, Winston-Salem, North Carolina 27103. (336) 760-9774.

North Carolina’s own record, on ncchildcare.ncdhhs.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.

The short answer

The last 24 months 26 violations in 6 months of the last 36. Last cited Aug 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Quality rating
Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

7 DCDEE visits in the last three years, the latest on Aug 24, 2026.

26 violations cited in the last three years, 26 of them marked corrected.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

When those violations happened

26 violations in 6 months of the last 36. Last cited Aug 2026. The last 3 years, to Nov 3, 2026.

26 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Aug 24, 2026: unannounced2 violations
  • Equipment and toys were not in good repair and developmentally appropriate.

    “On the playground used by children, the back left foot of a plastic hippo-shaped sandbox was observed to be cracked and sharp to the touch.”

    Rule Equipment and toys were not in good repair and developmentally appropriate.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 31, 2026. Correction verified: by a letter from the provider.

  • The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks.

    “The Written Plan of Care for one child enrolled had not been updated since changes occurred greater than 30 days ago.”

    Rule The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 31, 2026. Correction verified: by a letter from the provider.

Feb 19, 2026: unannounced2 violations
  • A child care operator did not notify the Division of any new child care providers, as defined in G.S.

    “110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator and additional caregiver were not observed linked to the facility’s ABCMS Facility Profile.”

    Rule A child care operator did not notify the Division of any new child care providers, as defined in G.S.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 6, 2026. Correction verified: by a letter from the provider.

  • Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.

    The inspectors’ words, 124 words

    “On the playground used by children enrolled, one rusted nail was observed protruding from the lattice at the base of the deck, accessible to children, and was observed to be sharp to the touch. Another rusted nail accessible to children was observed protruding from the lattice beneath the front portion of the deck. One small screw, sharp to the touch, was observed on the step outside the doorway leading to the playground; this screw was removed from the playground during the visit. The lattice beneath the porch was observed to be cracked and/or sharp to the touch in two areas which are accessible to children. Two metal border tacks were observed not to be flush with the playground border, creating a potential entanglement hazard.”

    Rule Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 5, 2026. Correction verified: by a letter from the provider.

Sep 2, 2025: unannounced3 violations
  • Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care.

    “One tube of Carmex lip treatment and one small bottle of hand sanitizer were observed less than five feet from the ground, accessible to children.”

    Rule Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care.. Corrected during the inspection.

  • Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference.

    “The infant feeding plan for one child enrolled had not been updated to include solid food and the full menu.”

    Rule Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 8, 2025. Correction verified: by a letter from the provider.

  • The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks.

    “The Written Plan of Care for two children enrolled included an additional caregiver who is no longer employed.”

    Rule The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 8, 2025. Correction verified: by a letter from the provider.

Mar 14, 2025: unannounced3 violations
  • Electrical outlets not in use were not covered.

    “One outlet was observed without a safety cover in the space designated for child care.”

    Rule Electrical outlets not in use were not covered.. Corrected during the inspection.

  • Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.

    “On the playground, a broken piece of a plastic shovel was observed to be sharp to the touch.”

    Rule Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.. Corrected during the inspection.

  • Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.

    “Four plastic hula skirts were observed accessible to children less than three years of age.”

    Rule Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.. Corrected during the inspection.

Sep 11, 2024: unannounced15 violations
  • Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care.

    “A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage.”

    Rule Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care.. Corrected during the inspection.

  • Health questionnaire was not completed annually.

    “The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23.”

    Rule Health questionnaire was not completed annually.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference.

    “An infant feeding plan was not observed on file for one child enrolled.”

    Rule Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • Operator and/or staff members did not complete a professional development plan within one year of employment.

    “A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver”

    Rule Operator and/or staff members did not complete a professional development plan within one year of employment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • Operator did not maintain a record of on-going training in which he/she has participated.

    “An ongoing training log was not observed on file during the visit for the operator.”

    Rule Operator did not maintain a record of on-going training in which he/she has participated.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator’s own preschool children.

    “A record of arrival was not observed to be recorded for one child enrolled.”

    Rule Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.

    “On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard”

    Rule Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.

    “Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age.”

    Rule Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three.. Corrected during the inspection.

  • Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance).

    “The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24.”

    Rule Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance).. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Oct 8, 2024. Correction verified: by a letter from the provider.

  • Rule violated (DCDEE’s description below)

    “Signed discipline statement did not include the required information, as outlined in rule. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy.”

    Rule Rule violated (DCDEE’s description below). Corrected during the inspection.

  • The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date.

    “A written activity plan was not observed on file for review.”

    Rule The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • The EPR Plan did not include the location of the Ready to Go File and/or required information.

    “The Ready to Go file did not contain copies of blank incident reports.”

    Rule The EPR Plan did not include the location of the Ready to Go File and/or required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.

    “The Emergency Preparedness and Response plan was last updated on 7/05/2023”

    Rule The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current.. Corrected during the inspection.

  • The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis.

    “An annual review of the EPR plan had not been signed by the additional caregiver.”

    Rule The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

  • The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks.

    “The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled.”

    Rule The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 26, 2024. Correction verified: by a letter from the provider.

Apr 3, 2024: unannounced1 violation
  • The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete.

    “The most recent recorded shelter-in-place drill was recorded on 12/12/23.”

    Rule The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 8, 2024. Correction verified: by a letter from the provider.

All 7 visits on record
Visits on record
DateVisitWhat the record says
Aug 24, 2026Unannounced visit2 violations cited
Feb 19, 2026Unannounced visit2 violations cited
Sep 2, 2025Unannounced visit3 violations cited
Aug 20, 2025Unannounced visitNo violations cited
Mar 14, 2025Unannounced visit3 violations cited
Sep 11, 2024Unannounced visit15 violations cited
Apr 3, 2024Unannounced visit1 violation cited

Is it licensed?

  • Family Child Care Home, holding a Five Star Family CC Home License since Apr 30, 2018.
  • Licensed for 8 children, ages 0 through 12.
  • Enrolled in North Carolina’s subsidized child care program.
  • North Carolina’s licence number: 34000871.
  • Restriction: Other - Serves no more than two infants under age one.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Has North Carolina acted against it?

  • DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Who does the caring?

  • North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.

Who owns it?

  • Owner, as North Carolina lists it: Gooding, Janis E.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How is it rated?

  • Star Rated License: 5 stars of five.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How does it compare nearby?

  • Among 149 child care providers in Forsyth County, the middle value for violations cited in the last three years was 13; this one had 26.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

What the record doesn’t say

  • North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
  • DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
  • North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 3, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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