Kindercare Learning Centers LLC

A safe indoor and outdoor environment was not provided for the children.

“In the outdoor learning environment used by two-year-old children, an end post cap on a piece of stationary equipment was observed loose and cracked. The administrator called the district manager to request to have the piece of equipment replaced or removed. A staff member temporarily secured the piece of equipment with duct tape until it is removed or replaced.”

Rule A safe indoor and outdoor environment was not provided for the children..

A safe indoor and outdoor environment was not provided for the children.

“In the outdoor play area designated for toddler twos, the brown stationary climbing structure had peeling paint on the metal handrails and steps. Metal stakes which connect the boarder surrounding the surfacing, were protruding and not flush with the boarder.”

Rule A safe indoor and outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 28, 2026. Correction verified: by a letter from the provider.

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

“Accessible to children in spaces #2a and #2b, a pack of diapers in plastic were stored in a child’s cubby and a bag of baby wipes were stored on the diaper changing table. The violation was corrected when staff removed the plastic from the diapers and placed the wipes in a cabinet, making them inaccessible to children.”

Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required.

“An incident that occurred on December 23, 2025 where a child received medical treatment, was not completed on an incident report form and was not submitted to a DCDEE representative within seven days after the incident. The violation was corrected when the assistant director completed and submitted the incident on the correct form, attaching it to the facility’s corporation form which had the parent’s signature.”

Rule An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required.. Corrected during the inspection.

Fire drills were not practiced monthly and/or the drill record was incomplete.

“The most recent fire drill on file was completed October 22, 2025.”

Rule Fire drills were not practiced monthly and/or the drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 19, 2026. Correction verified: by a letter from the provider.

Incident logs were not completed and maintained as required.

“Incidents that have occurred at the facility were not documented and maintained on the incident log.”

Rule Incident logs were not completed and maintained as required.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 14, 2026. Correction verified: at a follow-up visit by DCDEE.

Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.

“The most current monthly playground inspection on file was completed on November 25, 2025. The violation was corrected when a staff member completed a monthly playground inspection during the visit.”

Rule Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.. Corrected during the inspection.

A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking.

“A teacher grabbed and pulled a child to the floor in space #2A . The teacher has not returned to work since August 28, 2025 and was placed on administrative leave pending an investigation.”

Rule A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 10, 2025. Correction verified: at a follow-up visit by DCDEE.

Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs.

“Two teacher’s in spaces #2A and #2B were arguing and yelling in front of the children in care. One teacher is on Administrative leave pending and investigation.”

Rule Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Sep 10, 2025. Correction verified: at a follow-up visit by DCDEE.

Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.

“The most current playground inspection on file was completed on May 8, 2025. The violation was corrected when a staff member conducted a playground inspection during the visit on July 24, 2025.”

Rule Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 24, 2025. Correction verified: at a follow-up visit by DCDEE.

When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information.

“Based on staff interviews conducted, it was confirmed that a six (6) year old child was administered medication by multiple staff members once daily and documentation was not on file or available for review.”

Rule When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 11, 2025. Correction verified: by a letter from the provider.

Children were not adequately supervised at all times.

“Based on interviews conducted during the visit, on April 30, 2025, a preschool-aged child assigned to space #7, was not adequately supervised while transitioning from indoors to the outdoor area. The violation was corrected when a staff member, also the child’s mother, arrived to the facility and discovered the child located in the hallway of the facility.”

Rule Children were not adequately supervised at all times.. Corrected during the inspection.

Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.

“The most current monthly playground inspection was conducted on March 11, 2025. The violation was corrected when the administrator completed a playground inspection during the visit.”

Rule Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements.. Corrected during the inspection.

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.

“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member E.E. hired 7/29/2024 did not have a certificate of completion in CPR in the staff file. The violation was corrected when the administrator made a copy of the staff member’s certificate of completion of CPR training and placed it in the staff file.”

Rule All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.. Corrected during the inspection.

All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member E.E. hired 7/29/2024 did not have a certificate of completion in First Aid in the staff file. The violation was corrected when the administrator made a copy of the staff member’s certificate of completion of First Aid training and placed it in the staff file.”

Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Corrected during the inspection.

Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.

“Completion of Recognizing and Responding to Suspicions of Child Maltreatment training was not completed with five years of completing the previous health and safety training topics for H.P. The previous Recognizing and Responding to Suspicions and Child Maltreatment training expired on March 27, 2025.”

Rule Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 15, 2025. Correction verified: by a letter from the provider.

Staff did not complete the health and safety training within one year of employment.

“Staff members T.W. hired 12/18/2023 and R.P. hired 11/20/2023 did not completed the health and safety training within one year of employment.”

Rule Staff did not complete the health and safety training within one year of employment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 15, 2025. Correction verified: by a letter from the provider.

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.

“A container of Clorox Scentiva wipes were stored underneath the driver’s seat and were accessible to children who are transported. The violation was corrected when the administrator removed and discarded the container of wipes.”

Rule All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.. Corrected during the inspection.

All equipment and furnishings were not in good repair.

“In the outdoor play area to the rear of the facility, a resin balance beam was broken and exposed sharp edges. The violation was corrected when staff removed it from the play area and discarded the play equipment.”

Rule All equipment and furnishings were not in good repair.. Corrected during the inspection.

All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair.

“Two area rugs in space #3 were soiled with large dark spots.”

Rule All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 5, 2024. Correction verified: by a letter from the provider.

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.

“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Certification in CPR training was not completed within 90days of employment for staff member E.E. hired July 29, 2024.”

Rule All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 5, 2024. Correction verified: by a letter from the provider.

All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Certification in First Aid training was not completed within 90days of employment for staff member E.E. hired July 29, 2024.”

Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 5, 2024. Correction verified: by a letter from the provider.

Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan.

“Updated annual staff evaluations were not completed and on file for 10 staff members.”

Rule Each employee's personnel file did not contain an annual staff evaluation and a staff development plan.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 5, 2024. Correction verified: by a letter from the provider.

Medical exam or health assessment record was not on file before or within 30 days after admission.

“A medical exam or health assessment record was not on file for child, G.K. enrolled January 8, 2024.”

Rule Medical exam or health assessment record was not on file before or within 30 days after admission.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 5, 2024. Correction verified: by a letter from the provider.

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.

“The most recent shelter-in-place drill on file was conducted June 17, 2024.”

Rule Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 5, 2024. Correction verified: by a letter from the provider.

The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests.

“In the outdoor play area near space #7 and to the rear of the facility, there were 2 sink holes 6inches in diameter that were a trip hazard. The violation was corrected during the visit when the administrator filled the holes with playground sand.”

Rule The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests.. Corrected during the inspection.

The EPR Plan did not include the location of the Ready to Go File and or the required information.

“The Ready to Go File did not contain updated children’s applications for current children enrolled and contact information for four (4) staff members. The violation was corrected when the administrator placed updated copies of applications for all children enrolled and contact information for the 4 new staff members.”

Rule The EPR Plan did not include the location of the Ready to Go File and or the required information.. Corrected during the inspection.

Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.

“Documentation of orientation of the first two weeks of employment for new staff member, A.B. hired 6/3/2024, was not completed. The violation was corrected when the administrator recorded the orientation topics on the appropriate orientation form based on the new staff member’s signatures on the topic area documents.”

Rule Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas.. Corrected during the inspection.

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.

“Accessible to children in space #2a, a tube of A&D ointment was stored in a child’s cubby. The violation was corrected when the administrator removed the ointment from the cubby and placed it in a storage bin on a shelf located five feet above the finished floor.”

Rule All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.. Corrected during the inspection.

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.

“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in CPR training within 90 days of employment.”

Rule All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 28, 2024. Correction verified: by a letter from the provider.

All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in First Aid training within 90 days of employment.”

Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 28, 2024. Correction verified: by a letter from the provider.

Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.

“Four staff members did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training as part of Health and Safety training topics within five years as part of on-going training.”

Rule Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 28, 2024. Correction verified: by a letter from the provider.

Menus for all meals and snacks were not current or posted where easily seen by parents and cook.

“No menus were posting at the entrance of the facility on the parent board or in the food preparation area. The violation was corrected when the administrator made copies and placed them in the food preparation area and on the parent information board at the entrance of the facility.”

Rule Menus for all meals and snacks were not current or posted where easily seen by parents and cook.. Corrected during the inspection.

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

“Accessible to children in space #2a, #2b, and #3, I observed plastic Ziploc bags of clothing and classroom materials stored in children’s cubbies. In space #6, plastic gloves and a trash bag was stored on the diapering changing surface. The violation was corrected when the administrator moved the items to shelves that were at least 5 feet above the floor.”

Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

Staff did not complete the health and safety training within one year of employment.

“Health and safety training for staff member T.T. hired March 6, 2023 was not completed within one year of employment.”

Rule Staff did not complete the health and safety training within one year of employment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 28, 2024. Correction verified: by a letter from the provider.

Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.

“A staff member’s can of Coca Cola soft drink was accessible to children and was stored on a child-sized shelf in space #4. The violation was corrected when the teacher removed the drink from the shelf and placed it in a closet.”

Rule Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.. Corrected during the inspection.

The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.

“Staff member T.S. hired February 5, 2024, did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.”

Rule The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 28, 2024. Correction verified: by a letter from the provider.

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.

“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. All staff completed CPR training, however, five did not have a copy in their staff files during the record review, a copy was located and placed in their files and the violation was corrected during today’s visit.”

Rule All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 22, 2024. Correction verified: at a follow-up visit by DCDEE.

All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. All staff completed First Aid Training on October 2023, however, five staff did not have a copy in their files during record review but were placed in their files and the violation was corrected during today’s visit.”

Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 22, 2024. Correction verified: at a follow-up visit by DCDEE.

Breast milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.

“In space #6, an infant bottle and one sippy cup were not dated.”

Rule Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child.. Corrected during the inspection.

Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan.

“The most current annual staff evaluation on file for the administrator was completed February 25, 2022.”

Rule Each employee's personnel file did not contain an annual staff evaluation and a staff development plan.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 6, 2023. Correction verified: by a letter from the provider.

Equipment and furnishings were not sturdy, stable and free of hazards.

“Accessible to preschool children in space #4, the vinyl covering on a red child-sized sofa was torn, exposing foam and the wooden frame.”

Rule Equipment and furnishings were not sturdy, stable and free of hazards.. Corrected during the inspection.

On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.

“Staff member Z. M. hired August 30, 2023, did not have a TB test/screening or documentation stating they were free of active TB.”

Rule On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 6, 2023. Correction verified: by a letter from the provider.

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

“In space #2, plastic garbage bags and a bag of baby wipes were stored on the diapering changing surface. In space #3, plastic Ziploc bags of flashcards were stored on an open shelf accessible to children under three years of age.”

Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

The EPR Plan did not include the location of the Ready to Go File and or the required information.

“Staff’s Emergency Information was not updated in the Ready to Go file as required.”

Rule The EPR Plan did not include the location of the Ready to Go File and or the required information.. Corrected during the inspection.