Creative Village Child Care
A child care center in Swannanoa, North Carolina 28778
20 Cavalier Lane, Swannanoa, North Carolina 28778. (828) 581-0070.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 31 violations in the last three years
- May 212026 the latest visit on record
- 59 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
7 DCDEE visits in the last three years, the latest on May 21, 2026.
31 violations cited in the last three years, 31 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
31 violations in 4 months of the last 36. Last cited May 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
May 21, 2026: unannounced10 violations
-
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.
“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member hired 10/3/22 CPR training expired 5/11/2026.”
-
All staff did not successfully complete certification in First Aid appropriate to the age of children in care.
“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member hired 10/3/22 First Aid training expired 5/11/2026.”
-
Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years.
“Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Staff member hired 10/3/22, ITS-SIDS training expired 1/31/2026 and was renewed on 5/11/2026.”
-
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.
“Space 1, one (1) electrical outlet uncovered in the music center.”
-
Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.
“Two (2) children enrolled 12/30/24 and 8/26/24 emergency information was not updated when changes occurred or at least annually.”
-
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.
“Staff member hired 4/26/2021 health and safety trainings were not completed within five (5) years of the previously completed trainings as of 5/13/2021.”
-
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“Space 3, one (1) diaper cream expired 12/2025 and seven (7) permission to administer medication forms expired on the following dates 4/22/26, 1/14/26, 4/28/26, 5/13/26, 1/3/26, 3/31/26, 4/8/26.”
-
Medical exam or health assessment record was not on file before or within 30 days after admission.
“One (1) child enrolled 12/15/25 medical report was not submitted within thirty (30) days of enrollment. The medical report was dated 4/3/2026.”
-
Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“Two (2) staff members did not complete the required number of on-going training hours according to their education and experience.”
-
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
“The last Emergency Preparedness and Response plan was reviewed and updated on 4/14/2025.”
May 1, 2026: unannounced9 violations
-
A child care operator did not notify the Division of any new child care providers, as defined in G.S.
“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of the eight (8) staff, including the owner, that are hired at the Creative Village Child Care.”
-
A safe indoor and outdoor environment was not provided for the children.
“Space 2, one (1) child sitting in the highchair eating lunch was not secured using the high chair straps.”
-
All commercially manufactured equipment and furnishings were not assembled and installed according to procedures specified by the manufacturer and/or the manufacturer’s instructions were not kept on file or electronically accessible, if available.
“The Ingenuity Full Course Smart Clean 6-n-1 Highchair manufacture’s instructions were not on file for review.”
-
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“Space 2, one (1) container of disinfectant wipes sitting in a crib below five (5) feet.”
-
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Space 2, visual checks were not documented every fifteen (15) minutes at 11:11a. The last documented sleep check was at 10:00a.”
-
Center did not maintain a record of daily attendance.
“Space 3, daily attendance was not completed for today.”
-
Fire drills were not practiced monthly and/or the drill record was incomplete.
“A monthly fire drill for April 2026 was not conducted. The last documented fire drill was dated 3/6/2026.”
-
For children under 2 years of age, a minimum of 30 minutes of outdoor time throughout the day either as part of a small group, whole group, or individual activity was not provided.
“Space 2, infants do not go outside daily.”
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“Space 2, three (3) bottles were not labeled.”
Jun 3, 2025: unannounced4 violations
-
A safe indoor and outdoor environment was not provided for the children.
“While monitoring outdoors, I observed the bottom of the double gate was showing signs of rust.”
-
Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.
“While monitoring the children’s files, I observed one (1) child’s emergency information that was not updated annually. The last update was completed on 5/28/2024.”
-
Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches.
“The fence between the two (2) playgrounds had a four and half inch opening between the fence and the exterior privacy fence”
-
Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“While monitoring staff files, I observed one (1) staff member hired 4/26/2021 completed eight (8) ongoing training hours prior to 4/26/2025. The staff member was required ten (10) on-going hours by 4/26/2025. Two (2) training hours were completed on 4/27/2025 after the required completion date.”
Feb 3, 2025: unannounced2 violations
-
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“One (1) diaper cream permission to administer medication form expired on 1/17/2024, and one (1) tube of sunscreen expired on 12/2024.”
-
Refrigerator(s) did not maintain a temperature of 45 degrees F. or below.
“The refrigerator that housed the bottles was reading fifty (50) degrees. The administrator changed out the refrigerator during the visit.”
Jun 18, 2024: unannounced6 violations
-
All equipment and furnishings were not in good repair.
“Outside on the preschool playground, I observed one (1) metal green jeep had chipped paint with rust showing on the exposed metal., and the red art stand had chipped paint with rust showing on the exposed metal.”
-
Each employee’s personnel file did not contain an annual staff evaluation and a staff development plan.
“Staff member hired 8/4/2014 personnel file did not contain an annual staff evaluation and staff development plan.”
-
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.
“Staff members hired 4/2/2024 and 1/2/2024 need TB screening signed by a licensed health care professional. The form was completed by the staff but not the health care professional.”
-
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility has not obtained a fire inspection completed within twelve (12) months of the previous inspection. The fire inspection on file was completed 6/15/2023.”
-
Outdoor play area was not enclosed by fence with a minimum height of 4 feet.
“The top of the fence, less than six feet, was not free from protrusions. Preschool playground space, the fence to the right of the double gate measured three (3) feet six (6) inches instead of the required four (4) feet.”
-
Toxic plants were accessible to children.
“In space # 4, toxic plant string of bananas was hanging in the preschool classroom window. In space #3, two (2) toxic plants were located on the mantel in the back of the classroom.”
All 7 visits on record
| Date | Visit | What the record says |
|---|---|---|
| May 21, 2026 | Unannounced visit | 10 violations cited |
| May 1, 2026 | Unannounced visit | 9 violations cited |
| Jan 30, 2026 | Unannounced visit | No violations cited |
| Dec 5, 2025 | Announced visit | No violations cited |
| Jun 3, 2025 | Unannounced visit | 4 violations cited |
| Feb 3, 2025 | Unannounced visit | 2 violations cited |
| Jun 18, 2024 | Unannounced visit | 6 violations cited |
Is it licensed?
- Child Care Center, holding a Five Star Center License since Jun 2, 2021.
- Licensed for 59 children, ages 0 through 6.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 11000826.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Creative Village Child Care, LLC.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 5 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 102 child care providers in Buncombe County, the middle value for violations cited in the last three years was 19; this one had 31.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| W D Williams Elementary Head Start | 7 |
| YMCA W.d. Williams Afterschool | 17 |
| The Little People’s Place | 16 |
| Creative Village Child Care This child care provider | 31 |
| The Christine Avery Learning Center - Valley | 34 |
| West Asheville Baptist Early Learning Center | 16 |
| Asheville Jewish Community Center | 87 |
| Annette’s Day Care | 25 |
| Tammy Pratt Day Care Home | 3 |
| Rainbow Community School | 28 |
| Sand Hill-Venable Elementary Head Start | 5 |
| Leicester Elementary School Headstart | 0 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.