Passion Care Academy II
A licensed child care center in New Castle, Delaware 19720
1206 Delaware Street, New Castle, Delaware 19720. (302) 328-8030.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Delaware’s own record is on data.delaware.gov.
The short answer
Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
3 visits with violations in the last three years, the latest on Jun 9, 2026; Delaware doesn’t list visits that found nothing.
8 violations cited in the last three years.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
When those violations happened
8 violations in 3 months of the last 36. Last cited Jun 2026. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
Jun 9, 2026: unannounced Full Compliance Review5 violations
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First Aid and CPR Training
“CPR and First Aid for Staff #1 and Staff #2.”
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Child Files
“Child #9 needs Parents Right to Know and Screen Time Permission”
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Hazardous Materials
“Send radon results when test is complete.”
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Outdoor Area
“Playground needs new mulch. Send picture to OCCL when complete.”
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License Renewal
“Ensure renewal application is sent 60 days prior to expiration (end of May).”
Jun 13, 2025: unannounced Full Compliance Review2 violations
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Personnel Files
The inspectors’ words, 105 words
“Please ensure personnel files are complete. Staff #1 needs: DEEDS certification, CPR and First Aid, 18 annual training hours, OCCL 7 hour Health and Safety trainig, 1 (or 3) reference letters, Health Appraisal with TB test, Release of employment, and service letter attempts (if applicable) Staff #2 needs 18 training hours, including 2 in health and safety Staff #3 needs DEEDS certification, 18 annual training hours, OCCL 7 hour Health and Safety training, References, health appraisal and TB test, Release of employment, and service letter attempts (if applicable) Staff #4 needs eligibility letter Staff #5 needs 18 training hours, including 2 in health and safety”
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Documenting Children’s Progress
“Ensure children in preschool room have up-to-date assessments (checklists or progress reports). Please send to OCCL.”
Jun 6, 2024: unannounced Full Compliance Review1 violation
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Kitchen and Food Preparation
“A working thermometer is required in refrigerators and freezers. The refrigerator must be 40 degrees or colder, the freezer 0 degrees or colder.”
All 3 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jun 9, 2026 | Unannounced Full Compliance Review | 5 violations cited |
| Jun 13, 2025 | Unannounced Full Compliance Review | 2 violations cited |
| Jun 6, 2024 | Unannounced Full Compliance Review | 1 violation cited |
Is it licensed?
- Licensed Child Care Center.
- Ages served, in Delaware’s words: 1 year through 12 years.
- Licence number 329319.
- Capacity: 152 children.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
Has Delaware acted against it?
- 3 complaint investigations in the last three years. Results, in Delaware’s words: No Evidence to Substantiate with Concern (2), No Evidence to Substantiate (1).
Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Jul 27, 2026 | OCCL Standards Complaint: No Evidence to Substantiate with Concern | The Office of Child Care Licensing (OCCL) received a complaint on June 22, 2026, regarding concerns of providing transportation without written parent permission. An investigation was conducted on June 29, 2026, which included interviews with Administrator #1 and Staff #1 and a review of attendance records, transportation procedures, and parent communications. There is no evidence to substantiate this complaint regarding providing transportation without written parent permission or not following the facility s transportation procedures. Information obtained during the investigation showed Parent #1 informed staff at drop-off Child #1 would be transported by a contracted bus to a summer program, and staff followed Parent #1’s direction by placing Child #1 on the bus. Current DELACARE Regulations only require written transportation arrangements when the facility is the one providing transportation. A concern noted during this investigation was Child #1 was not signed out on the attendance record when departing on the bus. |
| Jul 22, 2025 | OCCL Standards Complaint: No Evidence to Substantiate with Concern | The Office of Child Care Licensing received a complaint on April 16, 2025, regarding lack of supervision and positive behavioral supports. An investigation was conducted on April 30, 2025, which included observation of transition procedures and interviews with staff members. There is no evidence to substantiate the complaint regarding a lack of positive behavior supports. The discipline practices observed while the children transitioned from school and also when they were on site were positive and appropriate, and the children were in a clear routine. There is no evidence to substantiate this complaint for inadequate supervision. Due to the high volume of children, parents, and families crossing the street simultaneously, staff had no reasonable way to identify Child #1 was walking with the group until reaching the front entrance, as multiple other children were observed using this parking lot. It was also noted many parents wait in the parking lot to pick up their children, in an effort to avoid the school s pick-up line. A concern noted during this investigation was the staff member picking children up from the school-age program did not have attendance records or a checklist to notate all children that were being picked up from the elementary school and walked to the facility. |
| Jul 10, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | On May 23, 2024, a complaint was called into the Child Abuse and Neglect Report Line and accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on May 23, 2024, and accepted it for investigation regarding improper discipline. An investigation began on May 23, 2024, and was concluded on May 30, 2024. There is no evidence to substantiate this complaint for improper discipline based on interviews of two staff members and Owner Lola Mayo. Staff #1 and Ms. Mayo both stated they did not observe Staff #2 grab Child #1 on the arm. Staff #2 denied grabbing Child #1, and stated she only verbally requested Child #1 move to another seat and be quiet while someone was on the telephone. |
Who does the caring?
- Delaware doesn’t publish staffing levels for individual providers.
Who owns it?
- Delaware’s open data doesn’t list owners.
How is it rated?
- 2025: 1 facility injury. No facility deaths reported.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
How does it compare nearby?
- Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Passion Care Academy II This child care provider | Not given |
| Rebekah Mercer | Not given |
| Sherell Thomas | Not given |
| Joy Harvey | Not given |
| Boys & Girls Club @ New Castle | Not given |
| YMCA of Delaware/New Castle | Not given |
| Latoya Jackson | Not given |
| Brickhouse Care Academy Corporation | Not given |
| Sara Hayton | Not given |
| Comforts of Home Preschool LLC | Not given |
| Teachable Moments | Not given |
| Seeds of Greatness Early Learning Center | Not given |
| Lorraine Cali | Not given |
What the record doesn’t say
- Delaware doesn’t grade violations by severity, so read what was cited.
- Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
- Delaware publishes five years of reviews and complaints; this page shows the last three.
- Delaware doesn’t publish staffing levels or owners for individual providers.
- Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.
Sources
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Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities (iuzd-3dbt).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information (wb83-pkcv).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews (pnbd-85r6).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.