Latoya Jackson
A licensed family child care in New Castle, Delaware 19720
9 Elks Trl, New Castle, Delaware 19720. (302) 723-8213.
- Enforcement: Probation (Delaware)
- Intent to Place on Probation (Delaware)
Watch and the shortlist are kept with a free account, on every device. Your watch list. Delaware’s own record is on data.delaware.gov.
The short answer
Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
8 visits with violations in the last three years, the latest on Oct 14, 2026; Delaware doesn’t list visits that found nothing.
45 violations cited in the last three years.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
When those violations happened
45 violations in 7 months of the last 36. Last cited Oct 2026. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
Oct 14, 2026: unannounced Full Compliance Review10 violations
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Parents Right to Know Act
“Ensure the Parent Right to Know log is completed and current. -Send updated Parent Right to Know log.”
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Children’s Files
“Ensure children files are complete. -Health Appraisal with immunizations for Child #7, 9,10,11,12,14, and 15. -Blood Lead Screening results for Child #7, 9, 10, 11, 12, 13, 14, and 15. -Signed permissions for Child #10, 11, and 12.”
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Daily Attendance of Children
“Ensure children’s attendance is complete and with actual arrival and departure times. -Send one week of attendance to be reviewed.”
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Sanitation
“Ensure potty chair is disinfected after each use.”
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Diapering and Soiled Clothing
“Ensure diaper changing mat is non-absorbent. -Replace torn diaper changing mat.”
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Administration of Medication
“Ensure all medication is out of reach out children. -Review regulation #42 and send signed acknowledgement.”
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Field Trips and Outings
“Ensure field rips have complete permission for each child. -Review regulation #47 and send signed acknowledgement.”
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Pets
“Ensure pets vaccinations are on current and on file. -Send updated vaccinations for the pets.”
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Capacity
“Ensure capacity is followed at all times. -Ten children were present at time of arrival.”
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License Renewal
“Ensure the application is completed and submitted.”
Aug 3, 2026: enforcement Visit1 violation
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Hand Washing
“Ensure paper towels are available in the bathroom. -Corrected at visit”
Oct 3, 2025: unannounced Full Compliance Review13 violations
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Parents Right to Know Act
“Ensure the Parent Right to Know log is completed. -Send completed PRTK log to OCCL.”
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Children’s Files
“Ensure children’s files are completed: -Date of enrollment, hours attending, and days attending for Child #4, #5, #6, #11, #13. -Emergency cards for Child #4, #5, #6, #7, #8, #11. -Updated health appraisal for Child #6, #7, #8, #11. -Updated immunizations for Child #11. -Blood lead screening results for Child 39, #10, and #11. -Parent right to know for Child #4, #13. -Screentime permission for Child #1, #6, #7, #8, #11, #13. -Transportation and emergency medication permission for Child #4, #6, #7, #8.”
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Indoor Space
“Ensure there are no air fresheners or plug-in air fresheners within the child care spaces. -CAV Ensure walls are in good repair and cleanable. Repair spots on the green wall. Ensure hazards are out of reach of children. Remove all cleaners and hazards from the closet where children have access to them.”
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Fire Safety
“Ensure the fire extinguisher is tagged and mounted. Ensure the monthly fire drill is completed. The posted fire drill was in June. -Send OCCL October’s fire drill.”
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Kitchen and Food Preparation
“Ensure there is a thermometer in the refrigerator.”
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Sleeping Accommodations and Safe Sleep Environments
“Ensure the crib meets the regulatory requirements. Replace the bassinet with a Pack-and-Play or crib.”
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Equipment
“Ensure there is a highchair or infant-appropriate chair for the infant enrolled in the program.”
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Emergency Planning
“Ensure there is emergency water for a shelter in place.”
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Transportation
“Ensure transportation has a completed first aid kit. Send a picture of the completed first aid kit to OCCL. Send OCCL updated car insurance.”
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Pets
“Ensure the pet is vaccinated.”
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Meals and Snacks
“Ensure menu is completed and posted.”
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Feeding of Infants
“Ensure infant feeding schedule is completed and updated monthly. -Send updated infant feeding for Child #4.”
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License Renewal
“Ensure the application is completed and submitted 60 days prior to expiration.”
Dec 9, 2024: unannounced2 violations
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Children’s Files
“Ensure children’s files are complete. Child #1 needs permissions and an emergency card. Child #1 and #5 needs an updated health appraisal with immunizations and blood lead screening results. Child #3, #4, #6, #7, and #8 need a completed file. (No file on site)”
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Hand Washing
“Ensure the bathroom has soap and toilet paper available.”
Oct 21, 2024: unannounced Full Compliance Review12 violations
-
General Requirements
“Ensure anyone in the home has been fingerprinted and determined eligible before being present with children. Person #1 was in the home helping care for children without being fingerprinted or determined eligible. Person #1 left the home child care.”
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Parents Right to Know Act
“Ensure parent right-to-know log is completed annually.”
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Children’s Files
“Ensure children’s files are completed. No files were available for Child #10 and Child #11. -Send the entire file for both children.- Health appraisal needed for Child #5, #6, #7, #8, and #9. Immunizations for Child # #5, #7, and #8. Blood lead screening results for Child #2, #5, #6, #7, #8, and #9. Updated monthly feeding schedule for Child #3.”
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Daily Attendance of Children
“Ensure children’s attendance records include exact arrival time and ensure all children are signed in. One child could not be signed in because no profile was made. One child was not signed but corrected at the visit.”
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Hazardous Materials
“Ensure radon testing is completed every five years. -Radon results have expired”
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Fire Safety
“Ensure monthly fire prevention inspection is documented and posted.”
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Sleeping Accommodations and Safe Sleep Environments
“Infants can not have blankets in pack in play. One child was in the pack and play with a blanket. The blanket was removed at the visit.”
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Hand Washing
“Ensure children and providers are washing hands when required. No child washed their hands before or after meals.”
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First Aid Kit
“Ensure first aid kit is complete. No safety pins in the first aid kit.”
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Pets
“Ensure rabies vaccinations are on file. Send rabies vaccination record for Bruno.”
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Feeding of Infants
“Ensure Infants are held or in appropriate chair to have a bottle. One child was having a bottle in a pack-and-play.”
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Activities and Interactions
“Ensure children have outdoor play daily.”
Feb 29, 2024: enforcement Visit1 violation
-
General Requirements
“A licensee who is working as a staff member shall have no other job during childcare hours.”
Feb 7, 2024: unannounced Full Compliance Review5 violations
-
Children’s Files
“Ensure children files are complete. Child #2 needs health appraisal with immunizations and blood lead screen results. Child #4 needs health appraisal with immunizations. Child #10 needs date of enrollment, hours attending, health appraisal with blood lead screening results, parent right to know, screen time, and transportation.”
-
Indoor Space
“Ensure all surfaces are clean and have no water damage.”
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Kitchen and Food Preparation
“Ensure there are thermometers in both refrigerator and freezer.”
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Sleeping Accommodations and Safe Sleep Environments
“Ensure cots are labeled.”
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Meals and Snacks
“Ensure menu is posted.”
Jan 17, 2024: enforcement Visit1 violation
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Sleeping Accommodations and Safe Sleep Environments
“Ensure children have top and bottom coverings while resting.”
All 8 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 14, 2026 | Unannounced Full Compliance Review | 10 violations cited |
| Aug 3, 2026 | Enforcement Visit | 1 violation cited |
| Oct 3, 2025 | Unannounced Full Compliance Review | 13 violations cited |
| Dec 9, 2024 | Unannounced | 2 violations cited |
| Oct 21, 2024 | Unannounced Full Compliance Review | 12 violations cited |
| Feb 29, 2024 | Enforcement Visit | 1 violation cited |
| Feb 7, 2024 | Unannounced Full Compliance Review | 5 violations cited |
| Jan 17, 2024 | Enforcement Visit | 1 violation cited |
Is it licensed?
- Licensed Family Child Care.
- Ages served, in Delaware’s words: 6 weeks through 12 years.
- Takes part in: Purchase of Care (state-subsidized child care).
- Licence number 1111987.
- Capacity: 9 children.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
Has Delaware acted against it?
- 2 complaint investigations in the last three years. Results, in Delaware’s words: No Evidence to Substantiate (1), Substantiated (1).
- Delaware lists this licence’s current enforcement status as: Probation.
- Delaware has given notice: Intent to Place Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency..
Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Intent to Place on Probation | Delaware has given notice: Intent to Place on Probation. | |
| Probation | Delaware lists this licence’s current enforcement status as: Probation. | |
| Jun 10, 2026 | OCCL Standards Complaint: Substantiated | The Office of Child Care Licensing (OCCL) received a complaint on May 26, 2026, regarding concerns of operating over licensed capacity, not using positive behavior supports, children walking to and from the bus without permission/lack of supervision, not following proper diapering procedures, insufficient toys being available and toys being in disrepair, lack of cleanliness and sanitation, and rodent infestation. An investigation was conducted beginning May 27, 2026, and ending on June 2, 2026. This complaint is substantiated for operating over licensed capacity based on observations on June 2, 2026. Nine children were present, with only one school-age child in care. This complaint is substantiated for not using positive behavior supports; while all persons interviewed denied having children hold their hands in the air as a disciplinary measure, Provider #1 noted there s not much re-direction with the children as they are toddlers, and all persons interviewed noted time-out or standing in a corner as a regular means of discipline. This complaint is substantiated for not following proper diaper changing procedures based on observations and interviews. Substitute #1 stated they have changed a child on their lap and observations of a diaper change showed that sanitation and handwashing procedures were not followed, and the diaper was not disposed of in a foot-activated trash can. This complaint is substantiated for lack of cleanliness and sanitation. Although Provider #1 noted all materials are cleaned and sanitized as required, LS #1 and Licensing Supervisor #1 observed two heavily stained pack-and-plays in disrepair. There is no evidence to substantiate this complaint for children walking to and from school bus based on observations and interviews conducted. Provider #1 and Substitute #2 stated children are not unsupervised when walking to and from the school bus. LS #1 and Licensing Supervisor #1 observed children walking to the bus stop and were accompan ied during each on site visit. There is no evidence to substantiate this complaint for insufficient toys in child care spaces based on observations. The family child care home has sufficient toys for DELACARE Regulation requirements for the children present at the time of the visit. There is no evidence to substantiate for rodent infestation based on interviews conducted. Provider #1 stated there have been no rodents inside the family child care home. Multiple additional concerns were noted during the visit. Adult #1 was unsupervised and transporting school-age children to school without a completed comprehensive background check and without written approval for this arrangement from any of the parents of children in care. No attendance records were available for children or substitutes during both visits during this investigation. Multiple children’s files were either unavailable or incomplete. The posted fire drill log had not been updated since February 2026. Multiple hazards were accessible to children during this investigation. In the kitchen, cleaning chemicals were on the floor, a broken drawer was sitting at child level with knives in it, a cabinet was broken, and there was injectable medication unsecured in the refrigerator. Upon arrival at the home, a diffuser was running in the child care space. A foot operated trash can in the bathroom was observed with a soiled diaper and no liner. Substitute #1 was noted to be regularly used in non-emergency situations and was present at both of these visits without being approved through OCCL as a non-emergency substitute. An updated infant feeding schedule was not available for Child #1; the last one completed was from February 2026. |
| Jun 14, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing (OCCL) received a complaint on May 20, 2024, regarding concerns of the provider not living in the child care home, the vehicle used for transportation not having proper registration, and insufficient food being provided to the children. An investigation was conducted on May 28, 2024. There is no evidence to substantiate this complaint for the provider not living in the child care based on observation of the upstairs of the home, the interview conducted, and verification of the address on Ms. Jackson s driver s license. There is no evidence to substantiate this complaint for the vehicle used for transportation not having proper registration based on the registration provided for the vehicle. There is no evidence to substantiate this complaint for insufficient food for the children based on observation of food in the home childcare and the posted menu. |
Who does the caring?
- Delaware doesn’t publish staffing levels for individual providers.
Who owns it?
- Delaware’s open data doesn’t list owners.
How is it rated?
- No facility injuries reported. No facility deaths reported.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
How does it compare nearby?
- Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Rebekah Mercer | Not given |
| Sherell Thomas | Not given |
| Joy Harvey | Not given |
| Boys & Girls Club @ New Castle | Not given |
| YMCA of Delaware/New Castle | Not given |
| Latoya Jackson This child care provider | Not given |
| Brickhouse Care Academy Corporation | Not given |
| Sara Hayton | Not given |
| Comforts of Home Preschool LLC | Not given |
| Teachable Moments | Not given |
| Seeds of Greatness Early Learning Center | Not given |
| Lorraine Cali | Not given |
What the record doesn’t say
- Delaware doesn’t grade violations by severity, so read what was cited.
- Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
- Delaware publishes five years of reviews and complaints; this page shows the last three.
- Delaware doesn’t publish staffing levels or owners for individual providers.
- Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.
Sources
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Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities (iuzd-3dbt).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information (wb83-pkcv).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews (pnbd-85r6).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.