Ncc Head Start, Inc. Manor Park
A licensed child care center in New Castle, Delaware 19720
1 Bassett Avenue, New Castle, Delaware 19720. (302) 328-9454.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Delaware’s own record is on data.delaware.gov.
The short answer
Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
2 visits with violations in the last three years, the latest on Feb 18, 2026; Delaware doesn’t list visits that found nothing.
2 violations cited in the last three years.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
When those violations happened
2 violations in 2 months of the last 36. Last cited Feb 2026. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
Feb 18, 2026: unannounced Full Compliance Review1 violation
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Outdoor Area
“Ensure all materials and structures on the playground are in good condition and free from hazards. There is a gutter spout that has become detached from the roof line gutter. Repair and send pictures to OCCL.”
Jan 3, 2024: unannounced Full Compliance Review1 violation
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Personnel Files
“Ensure Staff #1 has Service Letters in file. Send to OCCL when Complete.”
All 2 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Feb 18, 2026 | Unannounced Full Compliance Review | 1 violation cited |
| Jan 3, 2024 | Unannounced Full Compliance Review | 1 violation cited |
Is it licensed?
- Licensed Child Care Center.
- Ages served, in Delaware’s words: 3 years through 5 years.
- Takes part in: Child Care Food Program (meals reimbursed), Purchase of Care (state-subsidized child care).
- Delaware lists it as: Nonprofit.
- Licence number 313178.
- Capacity: 99 children.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
Has Delaware acted against it?
- 3 complaint investigations in the last three years. Results, in Delaware’s words: No Evidence to Substantiate (1), Substantiated (1), Unsubstantiated (1).
Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Mar 18, 2026 | IA Investigation: Unsubstantiated | Delaware gives no summary. |
| Nov 18, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | On October 23, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a concern of not using positive behavior supports resulting in an injury to a child. An investigation was conducted on October 30, 2025. Based on the investigation, there is no evidence to substantiate the complaint based on interviews with staff members and review of video footage. Staff #2 denied using physical touch to assist Child #1 with changing clothes in the bathroom on October 15, 2025. Staff #1 stated they did not observe any instance where Staff #2 could have caused injury to Child #1. Staff #2 s account of the incident aligned with Staff #1 s recollection of events. Both Staff #1 and Staff #2 reported Child #1 was calm, washed their hands, and joined the class after leaving the bathroom with no visible signs of discomfort or distress. LS #1 reviewed the video footage of the incident and found no indication Staff #2 caused injury during the clothing change. Child #1 was observed leaving the bathroom in a calm manner after getting changed, with no visible signs of distress. |
| Mar 11, 2025 | OCCL Standards Complaint: Substantiated | OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. Between February 19, 2025, and February 20, 2025, three complaints were reported to the Office of Child Care Licensing (OCCL) regarding concerns of improper discipline. On February 18, 2025, Administrator #1 self-reported the incident to Licensing Specialist #1. An investigation was conducted on February 26, 2025. Based on the results of the investigation, this complaint is substantiated for improper discipline, as video footage reviewed by LS #1 and #2 showed Staff #2 grabbing Child #1 by one hand and arm and lifting them into the air on two separate occasions. Following an internal investigation, Staff #1 and Staff #2 received disciplinary write-ups placed in their files and are required to complete refresher training on the program’s practices for promoting children s healthy social and emotional development (Pyramid Model). Additionally, both staff members will receive individual coaching sessions from the program s Classroom Quality Assurance Coach. Additional concerns were identified during the investigation, including the use of cell phones in the classroom and failure to maintain proper classroom ratios. Video footage showed Staff #1 using their cell phone multiple times to text and answer a phone call while in the classroom. Additionally, Staff #2 was observed leaving the classroom with the lunch cart for approximately four minutes, despite attendance records indicating that thirteen children were signed in and present during lunchtime |
Who does the caring?
- Delaware doesn’t publish staffing levels for individual providers.
Who owns it?
- Delaware’s open data doesn’t list owners.
How is it rated?
- 2025: 1 facility injury. No facility deaths reported.
- 2024: 1 facility injury. No facility deaths reported.
- 2022: 1 facility injury. No facility deaths reported.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
How does it compare nearby?
- Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Ncc Head Start, Inc. Manor Park This child care provider | Not given |
| Rebekah Mercer | Not given |
| Sherell Thomas | Not given |
| Joy Harvey | Not given |
| Boys & Girls Club @ New Castle | Not given |
| YMCA of Delaware/New Castle | Not given |
| Latoya Jackson | Not given |
| Brickhouse Care Academy Corporation | Not given |
| Sara Hayton | Not given |
| Comforts of Home Preschool LLC | Not given |
| Teachable Moments | Not given |
| Seeds of Greatness Early Learning Center | Not given |
| Lorraine Cali | Not given |
What the record doesn’t say
- Delaware doesn’t grade violations by severity, so read what was cited.
- Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
- Delaware publishes five years of reviews and complaints; this page shows the last three.
- Delaware doesn’t publish staffing levels or owners for individual providers.
- Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.
Sources
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Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities (iuzd-3dbt).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information (wb83-pkcv).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews (pnbd-85r6).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.