Kindercare (Casho Mill)
A licensed child care center in Newark, Delaware 19711
1520 Casho Mill Road, Newark, Delaware 19711. (302) 738-5953.
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The short answer
Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
3 visits with violations in the last three years, the latest on Jan 12, 2026; Delaware doesn’t list visits that found nothing.
22 violations cited in the last three years.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
When those violations happened
22 violations in 3 months of the last 36. Last cited Jan 2026. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
Jan 12, 2026: unannounced Full Compliance Review10 violations
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General Qualifications
“Ensure staff members have a comprehensive background check and eligibility determination or provisional eligibility prior to the start of employment.”
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Personnel Files
“Ensure staff files are complete. -OCCL Health and Safety for Staff #2, #5, and #12. Out of State clearances for Staff #1, #7, and #14. -Completed background for Staff #10. -Review of sleep safe and abuse and neglect for Staff #9 and #11. -Health appraisal with TB for Staff #12 and #13.”
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Parents Right to Know
“Ensure parent’s right to know is current and completed at every tour.”
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Child Files
“Ensure children’s files are complete. -Blood lead screening results for Child #1.”
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Hazardous Materials
“Ensure each classroom has soap and water in the one-year and two-year-old classrooms.”
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Kitchen and Food Preparation
“Ensure food is labeled with expiration dates.”
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Diapering and Soiled Clothing
“Ensure staff members and children are washing their hands after diaper changing.”
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Emergency Planning
“Ensure emergency water is present for the number of children enrolled .”
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Feeding of Infants
“Ensure Infant feeding schedules are completed and updated monthly.”
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Lesson Plans
“Ensure lesson plans are completed and current.”
Jan 13, 2025: unannounced Full Compliance Review6 violations
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Personnel Files
“Ensure staff files are complete. Annual review of abuse and neglect for Staff #1 and #7. Annual Review for Sleep Safe for Staff #1 and #7. OCCL Health and Safety Training for Staff #2 and #4. Health appraisal with TB for STaff #3, #4, #5, #6, #8, and #10. CPR and First Aid for Staff #2 and #6. Professional development for Staff #9.”
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Staff Attendance
“Ensure staff are signing in upon arrival. One staff member was not signed in. -Corrected at visit.”
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Parents Right to Know
“Ensure parent right-to-know log is complete and current.”
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Child Files
“Ensure children’s files are complete. Updated health appraisal for Children #7, #10, and #14. Immunizations for Child #10, #13, and #14. Blood lead screening results for Child #1, #4, #8, #10, #13, and #14. Developmental plans for Child #12, #17, and #18.”
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Hazardous Materials
“Ensure Radon testing is completed every five years.”
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Indoor Space
“Ensure surfaces are clean and cleanable. Replace ceiling tiles in the Toddler B classroom with water damage.”
Jan 18, 2024: unannounced Full Compliance Review6 violations
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Personnel Files
“Ensure staff files are complete. Staff #1 and Staff #2 need review of child abuse and sleep safe. Staff #3 needs an health appraisal with TB.”
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Child Files
“Ensure children files are complete. Child #3 needs blood lead screening results.”
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Indoor Space
“Ensure children’s items are not touching. Children’s items in the Pre-K room are touching in cubbies.”
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Kitchen and Food Preparation
“Ensure all surfaces in kitchen are cleanable.”
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Outdoor Area
“Ensure all toys on the playground are not broken. Remove all broken toys.”
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Equipment
“Ensure all classrooms have enough equipment in pre-K classroom.”
All 3 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jan 12, 2026 | Unannounced Full Compliance Review | 10 violations cited |
| Jan 13, 2025 | Unannounced Full Compliance Review | 6 violations cited |
| Jan 18, 2024 | Unannounced Full Compliance Review | 6 violations cited |
Is it licensed?
- Licensed Child Care Center.
- Ages served, in Delaware’s words: 6 weeks through 12 years.
- Takes part in: Child Care Food Program (meals reimbursed), Purchase of Care (state-subsidized child care).
- Licence number 29734.
- Capacity: 105 children.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
Has Delaware acted against it?
- 9 complaint investigations in the last three years. Results, in Delaware’s words: No Evidence to Substantiate (4), Substantiated (4), No Evidence to Substantiate with Concern (1).
Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Aug 5, 2026 | OCCL Standards Complaint: No Evidence to Substantiate with Concern | On June 25, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of lack of supervision, staff members using cell phones while caring for children, cleaning materials accessible to children, slipping hazard on floors, and diapers not being disposed of in a foot-activated can. An investigation was conducted on July 30, 2026. There is no evidence to substantiate this complaint for staff members using cell phones while caring for children based on interviews conducted. Administrator #1 and four staff members interviewed stated they have not observed any staff members using their cell phones while caring for children. All staff members interviewed denied using their cell phones while caring for children. There is no evidence to substantiate this complaint for cleaning materials accessible to children based on interviews conducted and observations of the classrooms. Administrator #1 and four staff members stated all cleaning materials are placed in cabinets not accessible to children. All classrooms were observed with cleaning materials in a cabinet out of reach of the children. There is no evidence to substantiate this complaint for diapers not being disposed of in a foot-activated trash can based on interviews conducted. Administrator #1 and four staff members stated soiled diapers are placed in the foot-activated trash can. All staff members interviewed denied placing soiled diapers on the floor. An additional concern noted at the visit was the foot-activated trash can in the preschool classroom was observed with soiled diapers but did not have a trash liner. Another concern noted at the visit was a staff member working alone without a DEEDS Early Learning qualification according to attendance records in the Discovery Preschool classroom. |
| Jul 13, 2026 | OCCL Standards Complaint: Substantiated | On June 25, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of lack of supervision, children having access to hazardous materials, failure to provide an incident report, failure to call Poison Control due to possible ingestion of a toxic material, and not permitting families to provide meals and snacks. An investigation was initiated on June 30, 2026, and concluded on July 6, 2026. This complaint is substantiated for children having access to hazardous materials based on interviews conducted. All staff members interviewed stated Child #1 climbed onto a chair and had access to a bottle of liquid Wite-Out. Based on interviews conducted, this complaint is substantiated for failure to call Poison Control due to possible ingestion of a toxic material. Administrator #1 stated they did not contact Poison Control since Child #1 was picked up immediately to seek medical attention. This complaint is substantiated for not permitting families to provide meals and snacks based on interviews conducted and review of KinderCare policies. KinderCare policy states, Should a child have any religious or dietary requests or restrictions, that request will be included on the current allergy and dietary preference list If it is necessary for food items to be brought from home, we will monitor those items for safety and assess for potential choking hazards...Food from home can be kept in a center refrigerator as needed . When interviewed, Staff #1 stated all families must provide a doctor’s note to be able to provide meals or snacks for their child. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted and review of attendance records. Staff #2 stated staff members were engaged in the learning activities with children when Child #1 accessed the bottle of liquid Wite-Out. Staff #2 stated they observed the incident but were unable to get to Child #1 quickly enough to prevent the Wite-Out from being opened. Attendance records reflected Child #1 s classroom was within the required staff-to-child ratio. There is no evidence to substantiate this complaint for failure to provide an incident report based on interviews conducted. Administrator #1 stated the report was completed on June 16, 2026, after Child #1 was picked up for medical attention and was signed and completed once Child #1 returned to care on June 24, 2026. |
| Apr 27, 2026 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing (OCCL) received a complaint on April 14, 2026, regarding allegations of lack of supervision, failing to make accommodations for a child with a special need, and allowing children under age three to have access to plastic bags. An investigation was conducted on April 21, 2026. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted. All staff members interviewed stated they are attentive to children at all times, including Child #1, and intervene immediately when needed. There is no evidence to confirm that a foreign object was ingested by Child #1 at the center. There is no evidence to substantiate this complaint for failing to make accommodations for a child with special needs based on interviews conducted. All staff members interviewed stated they have made reasonable accommodations for Child #1 while in care. There is no evidence to substantiate this complaint for allowing children under the age of three to have access to plastic bags based on staff interviews conducted. All staff members interviewed stated children do not have access to plastic bags and all snacks and meals are served on a plate or in a bowl. |
| Mar 9, 2026 | OCCL Standards Complaint: Substantiated | The Office of Child Care Licensing (OCCL) received a complaint on February 26, 2026, regarding failing to use positive behavior management strategies. An investigation was conducted on March 2, 2026. This complaint is substantiated for failing to use positive behavior management strategies. LS #1 interviewed Administrator #1 and six staff members during this investigation; three of those staff members denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management. The administrator and three staff members stated they have observed Staff #1 using inappropriate techniques while guiding the children. |
| Apr 26, 2024 | OCCL Standards Complaint: Substantiated | On March 27, 2024, three complaints were called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaints on March 27, 2024, and accepted them for investigation regarding improper discipline and lack of supervision. An investigation was conducted on April 2, 2024. This complaint is substantiated for lack of supervision based on interviews conducted and statements received. Child #1 was left outside for two minutes when the rest of Child #1 s classroom came in from the playground. There is no evidence to substantiate this complaint for improper discipline. All staff members interviewed stated they have never used improper discipline with children in care and stated they have not witnessed other staff use improper discipline in the facility. One of the staff members named in the allegations is no longer employed at the facility. Non Compliance Cited: Reg #27 A licensee shall ensure supervision and direct observation of children are provided at all times. When Child #1 was left outside on the playground, there was no direct supervision for two minutes. |
| Mar 21, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing (OCCL) received complaints on February 29, 2024, and March 7, 2024, regarding not receiving accident/injury reports, not following the center’s open-door policy, not permitting breastfeeding in the center, discrimination, vaping around children, and improper discipline. An investigation was conducted on March 4, 2024, and a follow-up visit was conducted on March 12, 2024. There is no evidence to substantiate this complaint for not receiving accident/injury reports based on staff interviews conducted and documentation received of numerous reports for multiple children. Staff members interviewed stated families receive reports of all injuries children receive while at the facility. There is no evidence to substantiate this complaint for not following the center s open-door policy based on staff interviews conducted. Staff members interviewed stated the facility follows the open-door policy. Staff stated they have stopped one parent from coming into the facility during drop-off and pick-up due to that parent s threatening behaviors towards families, children, and staff. There is no evidence to substantiate this complaint for not permitting breastfeeding in the center based on staff interviews conducted. Ms. Carroll stated parents are allowed to breastfeed at any time and they have a designated spot for breastfeeding. There is no evidence to substantiate this complaint for discrimination based on staff interviews conducted. Staff members interviewed stated no staff members in the facility discriminate against families, children, or staff. The policy of not permitting a specific parent to come into the facility was based on that individual s behavior while in the center. After instituting a policy where Parent #1 is not permitted in the facility, the center disenrolled Child #1 on March 15, 2024. There is no evidence to substantiate this complaint for vaping around children based on staff interviews conducted. Staff members interviewed stated there is no vaping around the children or in the facility. There is no evidence to substantiate this complaint for improper discipline based on staff interviews conducted. Staff members interviewed stated there is no improper discipline occurring in the facility. |
| Mar 15, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing (OCCL) received a complaint on February 23, 2024, regarding lack of supervision, concerns about sufficient staffing, and failure to write injury reports for all child injuries. An investigation was conducted on March 5, 2024. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews conducted, attendance records reviewed, and observation of the classrooms. A staff member interviewed stated the children in the one-year-old room are monitored and children who are known to bite are shadowed whenever possible. There is no evidence to substantiate this complaint for insufficient staffing based on the attendance records reviewed. Attendance records show no instances of improper staff-to-child ratios within a one-week period, and all classrooms were observed and had qualified staff present at all times. There is no evidence to substantiate this complaint for not providing injury reports for all child injuries based on interviews with staff members and receipt of injury reports for Child #1. |
| Nov 21, 2023 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing (OCCL) received a complaint on October 31, 2023, regarding inappropriate staff behaviors and improper discipline. An investigation was conducted on November 7, 2023. There is no evidence to substantiate this complaint for inappropriate staff behaviors or improper discipline based on staff interviews conducted. Staff #1 denied calling Child #1 a thief or yelling at them. Staff members interviewed and those who provided written statements said they had not witnessed any inappropriate behavior from staff throughout the facility. Staff #1 stated she did go through all the children s bookbags looking for missing items. This is not a violation of DELACARE Regulations. |
| Nov 17, 2023 | OCCL Standards Complaint: Substantiated | The Office of Child Care Licensing (OCCL) received a complaint on October 12, 2023, regarding concerns of not following infant feeding schedules or doctor s notes stating a child could not eat meat, not using proper handwashing procedures, and not following proper administration of medication procedures. An investigation was conducted on October 16, 2023. This complaint is substantiated for not following proper administration of medication procedures because review of medication administration records (MAR) and interviews with staff members showed the incorrect MAR was used for prescribed medication and was not being signed as required by staff members. There is no evidence to substantiate this complaint for not following infant feeding schedules due to a review of infant feeding schedules and staff interviews conducted. Staff members interviewed stated infant feeding schedules are updated monthly by parents and followed daily. There were no doctor s notes or noted preferences from Parent #1 regarding whether the child could be served meat from before the date of this complaint. There is no evidence to substantiate this complaint for not using proper handwashing procedures based on classroom observations and staff interviews. A staff member was observed washing a child s hands after diapering. Staff stated children get their hands washed after every diaper change, before and after meals, and when their hands become dirty. |
Who does the caring?
- Delaware doesn’t publish staffing levels for individual providers.
Who owns it?
- Delaware’s open data doesn’t list owners.
How is it rated?
- 2026: 2 facility injuries. No facility deaths reported.
- 2025: 4 facility injuries. No facility deaths reported.
- 2022: 1 facility injury. No facility deaths reported.
- 2021: 1 facility injury. No facility deaths reported.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
How does it compare nearby?
- Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Kindercare (Casho Mill) This child care provider | Not given |
| Lil’ Einsteins Learning Academy II | Not given |
| Blossom & Bloom Learning Center | Not given |
| Almost Home Day Care | Not given |
| The Goddard School / Newark | Not given |
| Las Americas Aspira Academy | Not given |
| Early Childhood Development Center | Not given |
| Great New Beginnings of Newark | Not given |
| Holy Angels School | Not given |
| The Independence School | Not given |
| Dream Haven Learning Center | Not given |
| Rahma Khan | Not given |
| Newark Nature School | Not given |
What the record doesn’t say
- Delaware doesn’t grade violations by severity, so read what was cited.
- Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
- Delaware publishes five years of reviews and complaints; this page shows the last three.
- Delaware doesn’t publish staffing levels or owners for individual providers.
- Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.
Sources
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Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities (iuzd-3dbt).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information (wb83-pkcv).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews (pnbd-85r6).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.