Bright Horizons at Prides Crossing
A licensed child care center in Newark, Delaware 19713
1089 Prides Xing, Newark, Delaware 19713. (302) 368-2576.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Delaware’s own record is on data.delaware.gov.
The short answer
Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
4 visits with violations in the last three years, the latest on Feb 19, 2026; Delaware doesn’t list visits that found nothing.
7 violations cited in the last three years.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
When those violations happened
7 violations in 3 months of the last 36. Last cited Feb 2026. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
Feb 19, 2026: announced1 violation
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Positive Behavior Management
“The center is being cited for not using positive behavior supports. Regulation 20 states: A licensee shall ensure that all staff use prevention strategies, appropriate redirection rather than restraint, and positive developmentally-appropriate methods of behavior supports for children, which encourage self-control, self direction, positive self-esteem, social responsibility, and cooperation. An employee was observed using a threatening tone and physically moving a child inappropriately. This was corrected by the center terminating the employee.”
Feb 12, 2026: unannounced Full Compliance Review2 violations
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Personnel Files
“Ensure staff files are complete. Staff #1 and #2 needs safe sleep”
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Indoor Space
“Please repair exposed bolt on toilet in room #6. Send photo to OCCL.”
Feb 10, 2025: unannounced Full Compliance Review3 violations
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Personnel Files
“Ensure staff files are complete. Staff #1 needs training hours and an updated PD plan Staff #2 needs 2 more references”
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Indoor Space
“Ensure toilets are in good repair. Toilet in room 7 is leaking. Please send video to OCCL. Room 4C vent is rusted above changing pad. Please replace and send photo to OCCL.”
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Outdoor Area
“Preschool playground has caution tape surrounding one area. Please send photo once area is repaired.”
Feb 7, 2024: unannounced Full Compliance Review1 violation
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Child Files
“Ensure child files include updated health appraisal, Immunization records adn blood lead screening and results. Health appraisal needed for Child #2 Immunization needed for Child #11 Blood lead screening needed for Child #11, #12, #17”
All 4 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Feb 19, 2026 | Announced | 1 violation cited |
| Feb 12, 2026 | Unannounced Full Compliance Review | 2 violations cited |
| Feb 10, 2025 | Unannounced Full Compliance Review | 3 violations cited |
| Feb 7, 2024 | Unannounced Full Compliance Review | 1 violation cited |
Is it licensed?
- Licensed Child Care Center.
- Ages served, in Delaware’s words: 6 weeks through 5 years.
- Licence number 28361.
- Capacity: 248 children.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
Has Delaware acted against it?
- 10 complaint investigations in the last three years. Results, in Delaware’s words: No Evidence to Substantiate (6), Substantiated (3), No Evidence to Substantiate with Concern (1).
Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Oct 12, 2026 | OCCL Standards Complaint: No Evidence to Substantiate | On August 28, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios, having an understanding of children and their needs, and interactions with infants. An investigation began on September 1, 2026, and concluded on September 9, 2026.There is no evidence to substantiate this complaint regarding allegations of incorrect staff-to-child ratios, having an understanding of children and their needs, or interactions with infants based on staff and administrator interviews and a review of attendance records. All staff and the Administrator stated ratios have been correct, infants do not cry for long periods of time, and infants have not had a fever of which staff was unaware. A review of attendance records documented the infant classroom to be in correct staff-to-child ratio on the dates reviewed. |
| May 16, 2025 | OCCL Standards Complaint: No Evidence to Substantiate with Concern | OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On March 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding staff touching a child inappropriately. This concern was previously self-reported to OCCL by the facility on March 26, 2025. An investigation was begun on April 24, 2025, and concluded on May 12, 2025. Based on staff interviews, written staff statements, a review of documents, and administrator interviews, there is no evidence to substantiate this complaint regarding staff touching a child inappropriately. Neither the administrator nor staff who were in the classroom observed any inappropriate touching of a child by other staff. An internal investigation was conducted by the facility at the time of the incident, however Staff #1 resigned her position on May 6, 2025, before the investigation could be concluded and an outcome determined.. An additional concern noted was that the parent was not notified by the center of important information relating to their child. |
| Mar 17, 2025 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing received a complaint on February 26, 2025, regarding allegations of failing to follow diapering procedures. An investigation was conducted on March 3, 2025, Based on interviews of the administrator and staff, and a review of documents, there is no evidence to substantiate this complaint for failing to follow diapering procedures. |
| Oct 8, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | On September 26, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not notifying a parent of an injury, not providing an incident report, and not following their policy regarding the procedure for accepting and handling complaints from parents or guardians. An investigation was conducted on September 27, 2024. Based on interviews, there is no evidence to substantiate this complaint for not notifying a parent of an injury or not providing an incident report. The administrator and all staff interviewed stated they did not see any injury to Child #1 on the date in question. There is no evidence to substantiate this complaint for not following their policy regarding handling complaints from parents or guardians because, based on interviews, the administrator called Parent #1 to discuss the concerns, left a voicemail message, but Parent #1 did not return the call. The administrator then sent an email to Parent #1 with an incident report, although it was not clear what caused Child #1 s eye to be red. The administrator also stated the center has leadership team members available daily and during the afternoon pick up times to discuss any parent concerns. |
| May 23, 2024 | OCCL Standards Complaint: No Evidence to Substantiate | On March 14, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on March 14, 2024, and accepted it for investigation regarding lack of supervision. State Police Youth Aid Division was also involved and conducted an investigation. An investigation by OCCL began on March 14, 2024, and concluded on May 21, 2024. On April 10, 2024, LS Sheehan was cleared by State Police Youth Aid Division to begin OCCL’s investigation. On May 21, 2024, LS Sheehan received an email from Detective Harris at the State Police Youth Aid Division stating he has completed his investigation and has deemed the incident non-criminal in nature. Detective Harris stated based on the totality of the circumstances, this case has been closed. Based on information received from law enforcement, staff interviews, and classroom observations there is no evidence to substantiate this complaint for lack of supervision |
| Mar 15, 2024 | OCCL Standards Complaint: Substantiated | On February 20, 2024, a complaint was called into the Child Abuse and Neglect Report Line and was accepted for investigation by the Institutional Abuse Unit (IAU) but was later abridged. It was sent to the Office of Child Care Licensing (OCCL) on February 21, 2024, and accepted for improper discipline and not following mandated reporting requirements. An investigation was conducted on February 27, 2024. Based on interviews conducted, this complaint is substantiated for failing to follow mandated reporting requirements and for improper discipline. In late 2022, Staff #1 observed and informed Administrator White about Staff #2 s concerning interactions with children, but no report was made to the Child Abuse and Neglect Report Line. However, based on an internal investigation, Ms. White placed Staff #2 on administrative leave, then terminated her employment on December 16, 2022. Staff #1 was required to re-take the Bright Horizons Mandated Reporting and Recognizing Abuse training. |
| Dec 20, 2023 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing (OCCL) received a complaint on November 30, 2023, regarding inappropriate positive behavior support. An investigation was conducted on December 13, 2023. Based on interviews conducted and documentation reviewed, there is no evidence to substantiate this complaint. Staff #2 provided an activity that was initiated by Child #1 s interest. When two children began to display inappropriate behavior, Staff #1 moved the other children in the room away from the behavior and called for help. When Child #3 was accidentally hit on the head by a Unifix block, Staff #1 checked to see that the child was okay and did not see any mark on the child. Child #1 and Child #2 were removed from the room by another staff member and helped to calm down. |
| Dec 15, 2023 | OCCL Standards Complaint: Substantiated | The Office of Child Care Licensing (OCCL) received a complaint on November 20, 2023, regarding lack of supervision and improper discipline. An investigation started on November 28, 2023, and ended on November 30, 2023. Based on interviews conducted this complaint is substantiated for improper discipline. Although the licensing specialist observed appropriate voice levels and positive redirection at the time of the visit, three staff interviewed confirmed Staff #5 does yell at the children. Based on interviews conducted, there is no evidence to substantiate this complaint for lack of supervision. The specialist observed staff supervising children appropriately while engaging children at eye level, changing a diaper, and extending language development through play. The administrator stated she has no concerns regarding staff supervision of children. |
| Nov 21, 2023 | OCCL Standards Complaint: No Evidence to Substantiate | The Office of Child Care Licensing (OCCL) received a complaint on October 26, 2023, regarding lack of supervision and positive behavior supports. There is no evidence to substantiate this complaint based on staff interviews and documentation received. All staff interviewed stated they did not observe any such incident happen and the center responded appropriately to parental concerns by separating the children mentioned in the alleged incident. |
| Nov 17, 2023 | OCCL Standards Complaint: Substantiated | On November 2, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on November 8, 2023. Based on the results of this investigation, this complaint is substantiated for improper discipline because staff interviewed stated Staff #2 was observed using a loud tone with children and grabbed a child by their shirt., resulting in no marks or injury. The center acted quickly by placing Staff #2 on administrative leave on October 25, 2023, the day of the incident. After an internal investigation Staff #2 was terminated from employment on November 2, 2023, for failure to interact appropriately with children. Staff interactions were observed to be age appropriate and friendly at the time of the investigation. |
Who does the caring?
- Delaware doesn’t publish staffing levels for individual providers.
Who owns it?
- Delaware’s open data doesn’t list owners.
How is it rated?
- 2026: 6 facility injuries. No facility deaths reported.
- 2025: 6 facility injuries. No facility deaths reported.
- 2024: 9 facility injuries. No facility deaths reported.
- 2023: 9 facility injuries. No facility deaths reported.
- 2022: 1 facility injury. No facility deaths reported.
- 2021: 2 facility injuries. No facility deaths reported.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
How does it compare nearby?
- Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Bright Horizons at Prides Crossing This child care provider | Not given |
| YMCA of Delaware/ Gallaher | Not given |
| Happy Place Day Care LLC | Not given |
| Katherine Hernandez | Not given |
| Sunshine Kids Academy | Not given |
| Islamic Academy of Delaware | Not given |
| Pequenas Manitas Early Learning Center | Not given |
| Jan Hymes | Not given |
| The Learning Experience | Not given |
| Little Stars Learn & Grow Academy | Not given |
| Aamani Jardon DBA Little Roses Daycare | Not given |
| Delaware Technical Community College Cdc Stanton | Not given |
| Erin Goldberg | Not given |
What the record doesn’t say
- Delaware doesn’t grade violations by severity, so read what was cited.
- Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
- Delaware publishes five years of reviews and complaints; this page shows the last three.
- Delaware doesn’t publish staffing levels or owners for individual providers.
- Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.
Sources
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Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities (iuzd-3dbt).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information (wb83-pkcv).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews (pnbd-85r6).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.