Smart Start Learning Center LLC
A licensed child care center in Milford, Delaware 19963
350 Milford Harrington Hwy, Milford, Delaware 19963. (302) 265-2027.
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The short answer
Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
4 visits with violations in the last three years, the latest on Nov 18, 2025; Delaware doesn’t list visits that found nothing.
21 violations cited in the last three years.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
When those violations happened
21 violations in 4 months of the last 36. Last cited Nov 2025. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
Nov 18, 2025: unannounced Full Compliance Review4 violations
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Personnel Files
“Ensure staff files are completed. Staff #1 needs four reference letters, Staff #2 needs OCCL health and safety training, Staff #3 needs CHU eligibility determine letter.”
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Child Files
“Ensure child files are completed. Child #4 and Child #7 needs blood lead test result”
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Indoor Space
“Ensure children’s belonging are not touching in the preschool classroom.”
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Outdoor Area
“Purchase and place fall zone on the Mary-go round.”
Oct 22, 2025: unannounced2 violations
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Sleeping Accommodations and Safe Sleep Environments
“Toys or objects attached to cribs, pack-and-plays, or playpens are prohibited. Two infants were in their own pack-n-play with a boppy on the railing. One infant also had a blanket on the rail of the pack-n-play. Three one-year-old children were asleep on their cots that were less than 18 inches apart.”
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Feeding of Infants
“An infant must be held for bottle-feeding. One infant was in a pack-n-play with a bottle, self-feeding, lying down.”
Nov 13, 2024: unannounced Full Compliance Review6 violations
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Ratios, Group Size, and Supervision
“Ensure all children in care a supervised at all times and toddlers and Pre K are mixed after the 90 mins in the morning.. Upon entering the center a child was observed alone in the office and a 5 year -old d was observed in the 2 year-old classroom. This was corrected when both children returned to the PreK classroom.”
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Personnel Files
“Complete file is needed for three staff members. Staff #1 and Staff #2 needs OCCL health and safety training. Staff #3 needs a DEED certification.”
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Child Files
“Complete file is needed Child #1. Child #1 needs a blood lead test results.”
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Outdoor Area
“Repair or replace the gate for the outdoor play area to ensure self latching.”
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Feeding of Infants
“Provide a monthly infant feeding schedule for each infant in care.”
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Lesson Plans
“Provide a weekly opportunities for special activities and social emotional on the lesson plan.”
Nov 6, 2023: unannounced Full Compliance Review9 violations
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Positive Behavior Management
“A staff member was observed grabbing and yanking a one year old by the arm because she was sitting up as the staff would like her to. Administrator Akins was informed who provided disciplinary action against the staff member.”
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Personnel Files
“Complete files are needed for the following staff members: Staff #1 needs annual training hours, professional development plan, OCCL Health and safety training and an adult health appraisal with TB. Staff #2 needs OCCL health and safety training, Staff #3 needs professional development plan, Staff #4 needs annual training hours, Staff #5 needs a complete file.”
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Staff Attendance
“Ensure staff members document exact time and whereabouts when working with children. STaff #5 was in the Dragonfly classroom but did not sign in ont he attendance record. Provide attendance record for the Dragonfly classroomf rom 11-7-2023 to 11-14-2023.”
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Child Files
“Provide feeding schedule for Child #6”
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Children’s Attendance
“Ensure to document children in care arrival and departure times while in care. Three children were not sign in the Dragonfly classroom. Provide attendance for the classroom from 11-7-2023 to 11-14-2023.”
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Kitchen and Food Preparation
“A staff member was observed washing her hands in the basin sink and mop bucket was observed by the hand-washing sink with left over food in the sink. (This was corrected when staff agreed to wash hand in the hand-washing sink and mop backets were placed in the cleaning supply room.”
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Outdoor Area
“Ensure the outdoor fence is self closing. Repair or replace the self closing mechanism.”
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Administration of Medication
“Follow the MAR procedure for all medication, update all MAR documents and return all unused meds.”
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Lesson Plans
“Add a cooking or healthy habit to all lesson plans for classroom over 24 months. Post all lesson plan in each classroom.”
All 4 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Nov 18, 2025 | Unannounced Full Compliance Review | 4 violations cited |
| Oct 22, 2025 | Unannounced | 2 violations cited |
| Nov 13, 2024 | Unannounced Full Compliance Review | 6 violations cited |
| Nov 6, 2023 | Unannounced Full Compliance Review | 9 violations cited |
Is it licensed?
- Licensed Child Care Center.
- Ages served, in Delaware’s words: 6 weeks through Kindergarten.
- Takes part in: Child Care Food Program (meals reimbursed), Purchase of Care (state-subsidized child care).
- Licence number 1494516.
- Capacity: 46 children.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
Has Delaware acted against it?
- 1 complaint investigation in the last three years. Results, in Delaware’s words: Substantiated (1).
Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Nov 21, 2025 | OCCL Standards Complaint: Substantiated | The Office of Child Care Licensing received a complaint on October 13, 2025, regarding a lack of supervision, staff attendance, and not providing truthful information. An investigation began on October 16, 2025, and concluded on October 23, 2025. This complaint is substantiated for lack of supervision because an incident report signed by the child s guardian and a staff discipline record stated on September 14, 2025, a child was left alone in the outdoor play area for five minutes. Also, according to attendance records, on September 18, 2025, from 7:05 a.m. until 8:00 a.m. up to five children, infant to one-year-olds, were signed into the infant Caterpillar classroom, but no staff were signed in. The allegation of inaccurate or incomplete staff attendance is substantiated because the attendance for the week of September 15, 2025, reflected that staff had not signed out of the daily attendance record for the classrooms five times. The allegation of not providing truthful information is substantiated because during the week of September 15, 2025, staff were signed in on the classroom daily attendance record when their staff time cards reflect that they were not present and working at that specific time on six occasions. Additional concerns noted during the visit were improper staff-to-child ratio, exceeding maximum group size, unqualified staff alone with children, staff without a comprehensive background check completed were on site, and child attendance records. |
Who does the caring?
- Delaware doesn’t publish staffing levels for individual providers.
Who owns it?
- Delaware’s open data doesn’t list owners.
How is it rated?
- 2024: 1 facility injury. No facility deaths reported.
Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.
How does it compare nearby?
- Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Just in Time Learning Academy | Not given |
| Little Bucs Learning Center LLC | Not given |
| Smart Start Learning Center LLC This child care provider | Not given |
| Early Life Learning LLC | Not given |
| Acelero Learning Milford Center | Not given |
| The Learning Center, Tlc Inc. | Not given |
| Alice Metzner | Not given |
| Avenue Preschool | Not given |
| Milford Early Learning Center | Not given |
| Delaware Early Childhood Center | Not given |
| Hartly Family Learning Center | Not given |
| Gift of Love Early Learning Center | Not given |
What the record doesn’t say
- Delaware doesn’t grade violations by severity, so read what was cited.
- Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
- Delaware publishes five years of reviews and complaints; this page shows the last three.
- Delaware doesn’t publish staffing levels or owners for individual providers.
- Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.
Sources
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Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities (iuzd-3dbt).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information (wb83-pkcv).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
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Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews (pnbd-85r6).
Released Oct 23, 2026 and checked Oct 24, 2026. Updated daily. Public Domain.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.