Pelican Pointe
A residential care facility in Klamath Falls, Oregon 97603
615 Washburn Way, Klamath Falls, Oregon 97603. (541) 882-8900.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 4 substantiated violations in the last three years Middle in Klamath County: 10
- 4 at the state’s most serious level, in three years (needs attention)
- 48 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
2 inspections on record since Jun 3, 2024, the latest on Jun 4, 2024, citing 21 deficiencies in all.
4 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 4 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
4 citations in 2 months of the last 36. Last cited Dec 2025. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
Dec 27, 2025: substantiated violation1 citation
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Failed to properly plan care
Dec 14, 2025: substantiated violation1 citation
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Failed to properly plan care
Sep 4, 2024: substantiated violation2 citations
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Failed to properly plan care
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Failed to provide safe environment
Oct 13, 2021: substantiated violation1 citation
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Failed to follow care plan
Oct 1, 2021: substantiated violation1 citation
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Failed to follow care plan
Jul 16, 2021: substantiated violation2 citations
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Failed to properly plan care
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Failed to assist with toileting
Jun 19, 2021: substantiated violation1 citation
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Failed to provide safe environment
Jun 14, 2021: substantiated violation1 citation
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Failed to provide or assist with hygiene
Apr 30, 2021: substantiated violation1 citation
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Failed to provide safe environment
Apr 11, 2021: substantiated violation2 citations
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Failed to assist with toileting
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Failed to provide or assist with hygiene
Apr 7, 2021: substantiated violation1 citation
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Failed to protect resident from physical abuse
Mar 10, 2021: substantiated violation1 citation
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Failed to provide a safe medication administration system
Feb 14, 2021: substantiated violation1 citation
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Failed to properly plan care
Feb 9, 2021: substantiated violation1 citation
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Failed to follow care plan
Feb 2, 2021: substantiated violation1 citation
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Failed to assure a qualified caregiver was present
Jan 30, 2021: substantiated violation1 citation
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Failed to provide safe environment
Jan 11, 2021: substantiated violation1 citation
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Failed to intervene when resident’s condition changed
Jan 9, 2021: substantiated violation1 citation
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Failed to protect resident from physical abuse
Jan 5, 2021: substantiated violation1 citation
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Failed to assist with toileting
Dec 29, 2020: substantiated violation1 citation
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Failed to provide infection control
Dec 23, 2020: substantiated violation1 citation
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Failed to provide safe environment
Dec 16, 2020: substantiated violation1 citation
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Failed to properly plan care
Dec 2, 2020: substantiated violation1 citation
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Failed to protect resident from physical abuse
Nov 27, 2020: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide safe environment
Nov 20, 2020: substantiated violation1 citation
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Failed to provide appropriate staffing
Oct 26, 2020: substantiated violation1 citation
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Failed to properly plan care
Oct 16, 2020: substantiated violation1 citation
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Failed to provide service
Oct 4, 2020: substantiated violation1 citation
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Failed to properly plan care
Oct 2, 2020: substantiated violation1 citation
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Failed to protect resident from verbal abuse
Sep 10, 2020: substantiated violation1 citation
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Failed to provide safe environment
Aug 23, 2020: substantiated violation1 citation
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Failed to provide safe environment
Aug 20, 2020: substantiated violation1 citation
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Failed to follow care plan
Aug 9, 2020: substantiated violation1 citation
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Failed to provide safe environment
Jul 29, 2020: substantiated violation1 citation
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Failed to provide safe environment
May 13, 2020: substantiated violation1 citation
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Failed to provide safe environment
Mar 30, 2020: substantiated violation1 citation
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Failed to address resident’s behavior
Mar 24, 2020: substantiated violation2 citations
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Failed to assure resident rights
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Failed to follow care plan
Mar 3, 2020: substantiated violation1 citation
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Failed to provide safe environment
Mar 1, 2020: substantiated violation1 citation
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Failed to provide safe environment
Feb 23, 2020: substantiated violation1 citation
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Failed to properly plan care
Feb 13, 2020: substantiated violation1 citation
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Failed to properly plan care
Jan 23, 2020: substantiated violation1 citation
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Failed to provide safe environment
Jan 19, 2020: substantiated violation1 citation
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Failed to provide safe environment
Dec 5, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide safe environment
Nov 30, 2019: substantiated violation1 citation
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Failed to provide safe environment
Nov 21, 2019: substantiated violation1 citation
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Failed to assure resident rights
Nov 18, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide safe environment
Nov 10, 2019: substantiated violation1 citation
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Failed to provide safe environment
Oct 31, 2019: substantiated violation1 citation
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Failed to follow care plan
Oct 4, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide safe environment
Oct 3, 2019: substantiated violation1 citation
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Failed to provide appropriate staffing
Oct 1, 2019: substantiated violation1 citation
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Failed to follow care plan
Sep 30, 2019: substantiated violation4 citations
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Failed to follow care plan
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Failed to provide appropriate staffing
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Failed to provide appropriate staffing
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Failed to provide appropriate staffing
Sep 22, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to adequately care plan related to falls
Sep 14, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to properly plan care
Sep 11, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide appropriate staffing
Sep 10, 2019: substantiated violation2 citations
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Failed to provide appropriate staffing
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Failed to provide safe environment
Aug 24, 2019: substantiated violation1 citation
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Failed to follow care plan
Aug 2, 2019: substantiated violation1 citation
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Failed to follow care plan
Jul 28, 2019: substantiated violation3 citations
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Failed to provide safe environment
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Failed to provide safe environment
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Failed to provide appropriate staffing
Jul 23, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to report potential or suspected abuse
Jul 21, 2019: substantiated violation1 citation
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Failed to follow care plan
Jul 14, 2019: substantiated violation1 citation
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Failed to provide safe environment
Jun 23, 2019: substantiated violation1 citation
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Failed to properly plan care
Jun 17, 2019: substantiated violation2 citations
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Failed to provide safe environment
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Failed to report potential or suspected abuse
Jun 5, 2019: substantiated violation1 citation
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Failed to follow care plan
May 23, 2019: substantiated violation1 citation
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Failed to follow care plan
May 6, 2019: substantiated violation1 citation
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Failed to provide safe environment
Apr 16, 2019: substantiated violation1 citation
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Failed to follow care plan
Mar 23, 2019: substantiated violation1 citation
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Failed to provide safe environment
Mar 11, 2019: substantiated violation2 citations
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Failed to follow care plan
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Failed to follow care plan
Mar 8, 2019: substantiated violation1 citation
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Failed to provide safe environment
Feb 20, 2019: substantiated violation2 citations
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Failed to follow care plan
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Failed to report potential or suspected abuse
Dec 10, 2018: substantiated violation1 citation
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Failed to administer medication as ordered
Oct 11, 2018: substantiated violation1 citation
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Failed to provide safe environment
Oct 6, 2018: substantiated violation1 citation
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Failed to provide safe environment
Oct 4, 2018: substantiated violation1 citation
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Failed to provide safe environment
Sep 6, 2018: substantiated violation1 citation
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Failed to provide safe environment
Aug 17, 2018: substantiated violation1 citation
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Failed to protect resident from rough treatment
Aug 6, 2018: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Jul 26, 2018: substantiated violation1 citation
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Failed to provide safe environment
Jun 14, 2018: substantiated violation1 citation
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Failed to provide safe environment
Jun 12, 2018: substantiated violation1 citation
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Failed to provide safe environment
May 11, 2018: substantiated violation1 citation
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Failed to provide safe environment
May 7, 2018: substantiated violation1 citation
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Failed to provide safe environment
May 5, 2018: substantiated violation1 citation
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Failed to provide safe environment
May 3, 2018: substantiated violation2 citations
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Failed to properly use restraint
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Failed to report potential or suspected abuse
Apr 28, 2018: substantiated violation1 citation
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Failed to provide safe environment
Mar 16, 2018: substantiated violation1 citation
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Failed to provide safe environment
Mar 15, 2018: substantiated violation2 citations
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Failed to administer medication as ordered
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Failed to report potential or suspected abuse
Mar 10, 2018: substantiated violation1 citation
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Failed to properly plan care
Mar 7, 2018: substantiated violation1 citation
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Failed to administer medication as ordered
Mar 3, 2018: substantiated violation1 citation
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Failed to provide safe environment
Feb 9, 2018: substantiated violation1 citation
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Failed to provide safe environment
Feb 8, 2018: substantiated violation1 citation
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Failed to provide safe environment
Jan 26, 2018: substantiated violation2 citations
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Failed to provide or assist with hygiene
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Failed to report potential or suspected abuse
Jan 20, 2018: substantiated violation2 citations
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Failed to follow care plan
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Failed to report potential or suspected abuse
Jan 19, 2018: substantiated violation1 citation
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Failed to provide safe environment
Jan 12, 2018: substantiated violation3 citations
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Failed to provide safe environment
-
Failed to assure resident rights
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Failed to report potential or suspected abuse
Dec 15, 2017: substantiated violation1 citation
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Failed to provide safe environment
Oct 23, 2017: substantiated violation1 citation
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Failed to properly plan care
Oct 22, 2017: substantiated violation2 citations
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Failed to follow care plan
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Failed to provide safe environment
Oct 12, 2017: substantiated violation1 citation
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Failed to provide safe environment
Sep 8, 2017: substantiated violation1 citation
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Failed to provide safe environment
Aug 9, 2017: substantiated violation1 citation
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Failed to provide safe environment
Jun 10, 2017: substantiated violation1 citation
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Failed to follow care plan
Apr 20, 2017: substantiated violation1 citation
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Failed to properly plan care
Feb 24, 2017: substantiated violation1 citation
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Failed to provide or maintain resident care equipment
Feb 9, 2017: substantiated violation1 citation
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Failed to follow care plan
Jan 5, 2017: substantiated violation2 citations
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Failed to intervene when resident’s condition changed
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Failed to provide a safe medication administration system
Sep 29, 2016: substantiated violation1 citation
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Failed to address resident’s behavior
Jul 10, 2016: substantiated violation1 citation
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Failed to address resident’s behavior
Jun 16, 2016: substantiated violation1 citation
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Failed to address resident’s behavior
Jun 10, 2016: substantiated violation1 citation
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Failed to properly plan care
May 28, 2016: substantiated violation1 citation
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Failed to provide safe environment
May 25, 2016: substantiated violation1 citation
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Failed to administer medication as ordered
Apr 15, 2016: substantiated violation1 citation
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Failed to intervene when resident’s condition changed
Jan 25, 2016: substantiated violation1 citation
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Failed to follow care plan
Dec 29, 2015: substantiated violation1 citation
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Failed to address resident’s behavior
Dec 28, 2015: substantiated violation1 citation
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Failed to provide service
Dec 10, 2015: substantiated violation1 citation
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Failed to adequately care plan related to falls
Oct 21, 2015: substantiated violation1 citation
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Failed to provide appropriate housekeeping services
Aug 11, 2015: substantiated violation1 citation
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Failed to intervene when resident’s condition changed
Jul 21, 2015: substantiated violation1 citation
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Failed to properly plan care
Jul 12, 2015: substantiated violation1 citation
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Failed to intervene when resident’s condition changed
Feb 12, 2015: substantiated violation1 citation
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Failed to provide oversight and monitoring of change of condition
Feb 10, 2015: substantiated violation1 citation
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Failed to address resident’s behavior
Feb 5, 2015: substantiated violation1 citation
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Failed to provide safe environment
Dec 13, 2014: substantiated violation1 citation
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Failed to provide safe environment
Dec 9, 2014: substantiated violation1 citation
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Failed to provide safe environment
Nov 28, 2014: substantiated violation1 citation
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Failed to adequately care plan related to falls
Oct 28, 2014: substantiated violation1 citation
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Failed to provide safe environment
Oct 7, 2014: substantiated violation1 citation
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Failed to provide safe environment
Sep 10, 2014: substantiated violation1 citation
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Failed to protect resident from inappropriate sexual contact
Jun 7, 2014: substantiated violation1 citation
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Failed to adequately care plan related to falls
Feb 8, 2014: substantiated violation1 citation
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Failed to adequately care plan related to falls
Nov 28, 2013: substantiated violation1 citation
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Failed to properly plan care
Nov 18, 2013: substantiated violation1 citation
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Failed to provide safe environment
Feb 5, 2012: substantiated violation1 citation
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Failed to address resident’s behavior
Dec 28, 2011: substantiated violation1 citation
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Failed to address resident’s behavior
Oct 28, 2011: substantiated violation1 citation
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Failed to follow care plan
Oct 3, 2011: substantiated violation1 citation
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Failed to assure timely medical treatment
Sep 15, 2011: substantiated violation1 citation
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Failed to provide safe environment
Oct 30, 2010: substantiated violation1 citation
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Failed to provide safe environment
Jul 9, 2010: substantiated violation2 citations
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Failed to perform adequate screening or assessment
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Failed to follow care plan
Apr 26, 2010: substantiated violation1 citation
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Failed to provide service
All 2 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jun 4, 2024 | Inspection (State Licensure) | 1 deficiency cited |
| Jun 3, 2024 | Inspection (Validation) | 20 deficiencies cited |
Is it licensed?
- Residential care facility, licensed by the Oregon Department of Human Services for 48 residents.
- Not licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Oregon provider ID 5MA131.
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- 4 regulatory actions on record: licence condition, condition.
- 4 abuse findings A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Jan 14, 2021 | Licence condition | Failed to provide safe environment. In effect Jan 14, 2021 to Jan 19, 2022. |
| Oct 8, 2019 | Condition | Failed to provide safe environment. In effect Oct 8, 2019 to Jan 10, 2020. |
| Oct 4, 2019 | Condition | Failed to provide safe environment. In effect Oct 4, 2019 to Oct 8, 2019. |
| Aug 28, 2017 | Condition | Failed to provide safe environment. In effect Aug 28, 2017 to Dec 1, 2017. |
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 7 facilities of this kind in Klamath County, the middle value for substantiated violations in the last three years was 10; this one had 4.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| Pacific Living Centers of Klamath Falls | 2 |
| Pelican Pointe This assisted living facility | 4 |
| Trustwell Living at Rogue River Place | 6 |
| Pelican Pointe Assisted Living Community | 10 |
| Crystal Terrace Memory Care | 211 |
| Crystal Terrace | 41 |
| Klamath Falls Senior Living | 75 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.