Crystal Terrace
A residential care facility in Klamath Falls, Oregon 97601
1000 Town Center Drive, Klamath Falls, Oregon 97601. (541) 885-7250.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 41 substantiated violations in the last three years Middle in Klamath County: 10
- 14 at the state’s most serious level, in three years (needs attention)
- 43 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 inspections on record since Jul 6, 2022, the latest on Sep 24, 2026, citing 11 deficiencies in all.
41 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 14 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
40 citations in 13 months of the last 36. Last cited Dec 2025. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
Dec 24, 2025: substantiated violation1 citation
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Failed to provide service
Nov 2, 2025: substantiated violation1 citation
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Failed to follow care plan
Oct 25, 2025: substantiated violation2 citations
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Failed to properly plan care
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Failed to report potential or suspected abuse
Sep 22, 2025: substantiated violation1 citation
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Failed to provide service
Jul 15, 2025: substantiated violation2 citations
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Failed to properly plan care
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Failed to properly plan care
Jul 9, 2025: substantiated violation8 citations
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Failed to provide safe environment
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Failed to provide safe environment
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Failed to provide safe environment
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Failed to cooperate with an investigation
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Failed to cooperate with an investigation
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Failed to cooperate with an investigation
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Failed to cooperate with an investigation
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Failed to cooperate with an investigation
Jun 16, 2025: substantiated violation2 citations
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Failed to properly plan care
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Failed to use an ABST
Jun 5, 2025: substantiated violation4 citations
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Failed to use an ABST
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Failed to properly plan care
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Failed to administer medication as ordered
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Failed to provide a safe medication administration system
May 18, 2025: substantiated violation1 citation
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Failed to use an ABST
May 15, 2025: substantiated violation1 citation
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Failed to use an ABST
May 14, 2025: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide safe environment
May 1, 2025: substantiated violation2 citations
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Failed to provide safe environment
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Failed to use an ABST
Apr 30, 2025: substantiated violation1 citation
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Failed to use an ABST
Apr 18, 2025: substantiated violation2 citations
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Failed to follow care plan
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Failed to use an ABST
Apr 3, 2025: substantiated violation2 citations
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Failed to provide a safe medication administration system
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Failed to use an ABST
Mar 30, 2025: substantiated violation1 citation
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Failed to properly plan care
Mar 23, 2025: substantiated violation1 citation
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Failed to provide safe environment
Mar 17, 2025: substantiated violation2 citations
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Failed to properly plan care
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Failed to use an ABST
Feb 17, 2025: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Jan 8, 2025: substantiated violation1 citation
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Failed to provide safe environment
Jun 1, 2024: substantiated violation1 citation
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Failed to protect resident from mental or emotional abuse
Jan 13, 2024: substantiated violation1 citation
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Failed to properly plan care
Nov 2, 2023: substantiated violation1 citation
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Failed to meet the scheduled and unscheduled needs of residents
Sep 22, 2023: substantiated violation1 citation
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Failed to provide safe environment
Aug 15, 2023: substantiated violation1 citation
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Failed to provide safe environment
Jul 5, 2023: substantiated violation1 citation
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Failed to provide appropriate staffing
May 1, 2023: substantiated violation1 citation
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Failed to submit timely or adequate staffing documentation
Mar 5, 2023: substantiated violation1 citation
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Failed to properly plan care
Oct 17, 2022: substantiated violation1 citation
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Failed to follow care plan
Jul 1, 2022: substantiated violation1 citation
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Failed to submit timely or adequate staffing documentation
Sep 21, 2021: substantiated violation1 citation
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Failed to provide safe environment
Mar 5, 2018: substantiated violation1 citation
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Failed to follow care plan
Apr 24, 2017: substantiated violation1 citation
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Failed to provide safe environment
Jan 31, 2017: substantiated violation1 citation
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Failed to provide safe environment
Mar 8, 2016: substantiated violation2 citations
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Failed to protect resident from rough treatment
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Failed to follow care plan
Nov 27, 2015: substantiated violation2 citations
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Failed to intervene when resident’s condition changed
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Failed to provide a safe medication administration system
Oct 30, 2015: substantiated violation1 citation
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Failed to administer medication as ordered
May 5, 2015: substantiated violation1 citation
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Failed to provide oversight and monitoring of change of condition
Mar 10, 2015: substantiated violation1 citation
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Failed to care plan in accordance with assessment
Feb 20, 2015: substantiated violation1 citation
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Failed to protect resident from mental or emotional abuse
Feb 4, 2015: substantiated violation1 citation
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Failed to follow care plan
Jul 22, 2014: substantiated violation1 citation
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Failed to follow care plan
Feb 24, 2014: substantiated violation1 citation
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Failed to follow care plan
Jan 1, 2014: substantiated violation1 citation
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Failed to adequately care plan related to falls
Nov 18, 2013: substantiated violation1 citation
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Failed to adequately care plan related to falls
Nov 2, 2013: substantiated violation1 citation
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Failed to adequately care plan related to falls
Jan 27, 2013: substantiated violation2 citations
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Failed to adequately care plan related to falls
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Failed to perform adequate screening or assessment
Aug 12, 2012: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Mar 13, 2011: substantiated violation1 citation
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Failed to follow care plan
Jul 26, 2010: substantiated violation1 citation
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Failed to provide safe environment
Jan 1, 2010: substantiated violation1 citation
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Failed to provide safe environment
All 6 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 24, 2026 | Inspection (Kitchen) | 1 deficiency cited |
| Apr 24, 2025 | Inspection (Re-Licensure) | 7 deficiencies cited |
| Nov 20, 2024 | Inspection (Kitchen) | 1 deficiency cited |
| May 21, 2024 | Inspection (Complaint Investigation) | 1 deficiency cited |
| Oct 3, 2023 | Inspection (State Licensure) | 1 deficiency cited |
| Jul 6, 2022 | Inspection (State Licensure) | No deficiencies cited |
Is it licensed?
- Residential care facility, licensed by the Oregon Department of Human Services for 43 residents.
- Not licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Oregon provider ID 50R292.
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- 1 regulatory action on record: licence condition.
- 14 abuse findings A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Jul 1, 2025 | Licence condition | Failed to properly plan care. In effect Jul 1, 2025 to Aug 13, 2025. |
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 7 facilities of this kind in Klamath County, the middle value for substantiated violations in the last three years was 10; this one had 41.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| Crystal Terrace Memory Care | 211 |
| Crystal Terrace This assisted living facility | 41 |
| Klamath Falls Senior Living | 75 |
| Pacific Living Centers of Klamath Falls | 2 |
| Pelican Pointe | 4 |
| Trustwell Living at Rogue River Place | 6 |
| Pelican Pointe Assisted Living Community | 10 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.