Mckenzie Manor Memory Care
A residential care facility in Eugene, Oregon 97405
360 W 28th Ave, Eugene, Oregon 97405. (541) 683-3618.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 2 substantiated violations in the last three years Middle in Lane County: 9
- 2 at the state’s most serious level, in three years (needs attention)
- 65 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean7
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Memory care
- Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
5 inspections on record since May 2, 2022, the latest on Feb 25, 2026, citing 14 deficiencies in all.
2 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 2 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
1 citation in 1 month of the last 36. Last cited Jan 2024. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
Jan 24, 2024: substantiated violation1 citation
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Failed to follow care plan
Nov 19, 2023: substantiated violation1 citation
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Failed to provide safe environment
Jun 1, 2023: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Apr 16, 2023: substantiated violation1 citation
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Failed to provide safe environment
Feb 22, 2023: substantiated violation1 citation
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Failed to properly plan care
Jan 20, 2023: substantiated violation1 citation
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Failed to use an ABST
Oct 30, 2022: substantiated violation1 citation
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Failed to provide safe environment
Sep 7, 2022: substantiated violation3 citations
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Failed to provide safe environment
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Failed to provide safe environment
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Failed to provide safe environment
Sep 6, 2022: substantiated violation2 citations
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Failed to provide safe environment
-
Failed to provide safe environment
Jul 15, 2022: substantiated violation1 citation
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Failed to provide safe environment
Feb 17, 2022: substantiated violation1 citation
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Failed to properly plan care
Jan 15, 2022: substantiated violation1 citation
-
Failed to intervene when resident’s condition changed
Sep 23, 2020: substantiated violation1 citation
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Failed to protect resident from mental or emotional abuse
Feb 2, 2020: substantiated violation1 citation
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Failed to protect resident from inappropriate sexual contact
Jan 17, 2020: substantiated violation1 citation
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Failed to properly plan care
Oct 15, 2019: substantiated violation1 citation
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Failed to follow care plan
Sep 3, 2019: substantiated violation1 citation
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Failed to provide safe environment
Jun 10, 2019: substantiated violation1 citation
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Failed to protect resident from inappropriate sexual contact
Jun 9, 2019: substantiated violation1 citation
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Failed to protect resident from inappropriate sexual contact
Mar 16, 2019: substantiated violation1 citation
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Failed to follow care plan
Jan 30, 2019: substantiated violation1 citation
-
Failed to provide safe environment
Dec 21, 2018: substantiated violation1 citation
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Failed to provide service
Dec 10, 2018: substantiated violation3 citations
-
Failed to properly plan care
-
Failed to provide safe environment
-
Failed to provide safe environment
Oct 15, 2018: substantiated violation1 citation
-
Failed to provide safe environment
Jan 8, 2018: substantiated violation1 citation
-
Failed to provide safe environment
Nov 22, 2017: substantiated violation1 citation
-
Failed to properly plan care
Oct 21, 2017: substantiated violation1 citation
-
Failed to follow care plan
Oct 20, 2017: substantiated violation1 citation
-
Failed to provide oversight and monitoring of change of condition
Sep 16, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Sep 11, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Sep 1, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Aug 30, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Aug 23, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jul 23, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jul 14, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jun 10, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jun 9, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jun 5, 2017: substantiated violation1 citation
-
Failed to provide safe environment
May 17, 2017: substantiated violation1 citation
-
Failed to provide safe environment
May 11, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Apr 11, 2017: substantiated violation1 citation
-
Failed to protect resident from financial exploitation
Mar 30, 2017: substantiated violation1 citation
-
Failed to address resident’s behavior
Mar 29, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Mar 9, 2017: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Feb 16, 2017: substantiated violation1 citation
-
Failed to address resident’s behavior
Feb 9, 2017: substantiated violation1 citation
-
Failed to follow care plan
Feb 5, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Feb 1, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jan 28, 2017: substantiated violation1 citation
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Failed to protect resident from rough treatment
Jan 26, 2017: substantiated violation1 citation
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Failed to properly plan care
Jan 22, 2017: substantiated violation1 citation
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Failed to follow care plan
Jan 13, 2017: substantiated violation1 citation
-
Failed to properly plan care
Jan 10, 2017: substantiated violation1 citation
-
Failed to intervene when resident’s condition changed
Jan 7, 2017: substantiated violation1 citation
-
Failed to follow care plan
Dec 28, 2016: substantiated violation1 citation
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Failed to follow care plan
Dec 14, 2016: substantiated violation1 citation
-
Failed to follow care plan
Dec 1, 2016: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide a safe medication administration system
Nov 28, 2016: substantiated violation1 citation
-
Failed to follow care plan
Oct 20, 2016: substantiated violation1 citation
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Failed to investigate injury of unknown origin to rule out abuse
Oct 15, 2016: substantiated violation1 citation
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Failed to assist with ambulation or mobility
Oct 10, 2016: substantiated violation2 citations
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Failed to adequately care plan related to falls
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Failed to properly plan care
Oct 7, 2016: substantiated violation1 citation
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Failed to follow care plan
Oct 6, 2016: substantiated violation2 citations
-
Failed to intervene when resident’s condition changed
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Failed to assure resident rights
Oct 4, 2016: substantiated violation1 citation
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Failed to provide a safe medication administration system
Oct 1, 2016: substantiated violation1 citation
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Failed to provide safe environment
Sep 29, 2016: substantiated violation1 citation
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Failed to provide appropriate housekeeping services
Sep 23, 2016: substantiated violation1 citation
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Failed to address resident’s behavior
Sep 18, 2016: substantiated violation1 citation
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Failed to provide safe environment
Sep 17, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Sep 16, 2016: substantiated violation1 citation
-
Failed to assure resident rights
Sep 15, 2016: substantiated violation3 citations
-
Failed to provide safe environment
-
Failed to properly plan care
-
Failed to follow care plan
Sep 6, 2016: substantiated violation2 citations
-
Failed to address resident’s behavior
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Failed to assure adequate food supply
Aug 31, 2016: substantiated violation1 citation
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Failed to assure timely medical treatment
Aug 24, 2016: substantiated violation1 citation
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Failed to provide service
Jul 26, 2016: substantiated violation1 citation
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Failed to provide service
Jul 18, 2016: substantiated violation1 citation
-
Failed to follow care plan
Jul 16, 2016: substantiated violation1 citation
-
Failed to properly plan care
Jul 15, 2016: substantiated violation2 citations
-
Failed to assure timely medical treatment
-
Failed to provide appropriate housekeeping services
May 11, 2016: substantiated violation1 citation
-
Failed to provide appropriate housekeeping services
Apr 28, 2016: substantiated violation2 citations
-
Failed to provide appropriate housekeeping services
-
Failed to assure resident rights
Apr 18, 2016: substantiated violation1 citation
-
Failed to follow care plan
Nov 17, 2015: substantiated violation2 citations
-
Failed to provide appropriate housekeeping services
-
Failed to assure resident rights
Nov 12, 2015: substantiated violation1 citation
-
Failed to provide safe environment
Oct 14, 2015: substantiated violation1 citation
-
Failed to protect resident from financial exploitation
Apr 1, 2015: substantiated violation1 citation
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Failed to provide service
Dec 1, 2014: substantiated violation1 citation
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Failed to provide infection control
Mar 29, 2014: substantiated violation1 citation
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Failed to provide safe environment
Nov 25, 2013: substantiated violation1 citation
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Failed to provide safe environment
Sep 4, 2013: substantiated violation1 citation
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Failed to assure timely medical treatment
Nov 5, 2011: substantiated violation1 citation
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Failed to address resident’s behavior
Oct 21, 2011: substantiated violation2 citations
-
Failed to provide safe environment
-
Failed to provide safe environment
Sep 14, 2011: substantiated violation1 citation
-
Failed to provide service
May 3, 2011: substantiated violation1 citation
-
Failed to provide service
Apr 19, 2011: substantiated violation2 citations
-
Failed to provide service
-
Failed to provide service
Mar 31, 2011: substantiated violation1 citation
-
Failed to provide service
Feb 25, 2011: substantiated violation1 citation
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Failed to provide a safe medication administration system
Feb 13, 2011: substantiated violation1 citation
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Failed to assure resident was safe
Dec 1, 2010: substantiated violation2 citations
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Failed to protect resident from financial exploitation
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Failed to assure adequate supply or equipment
Oct 23, 2010: substantiated violation1 citation
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Failed to provide a safe medication administration system
Sep 18, 2010: substantiated violation1 citation
-
Failed to assure resident was safe
Sep 15, 2010: substantiated violation1 citation
-
Failed to follow care plan
Sep 8, 2010: substantiated violation4 citations
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Failed to provide a safe medication administration system
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Failed to provide a safe medication administration system
-
Failed to provide a safe medication administration system
-
Failed to provide a safe medication administration system
Aug 18, 2010: substantiated violation1 citation
-
Failed to follow care plan
Aug 15, 2010: substantiated violation1 citation
-
Failed to follow care plan
Jun 6, 2010: substantiated violation1 citation
-
Failed to assure timely medical treatment
May 26, 2010: substantiated violation1 citation
-
Failed to care plan in accordance with assessment
May 8, 2010: substantiated violation1 citation
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Failed to provide safe environment
Apr 29, 2010: substantiated violation1 citation
-
Failed to intervene when resident’s condition changed
Mar 16, 2010: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Feb 4, 2010: substantiated violation2 citations
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Failed to protect resident from financial exploitation
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Failed to provide a safe medication administration system
All 5 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Feb 25, 2026 | Inspection (Kitchen) | 2 deficiencies cited |
| Aug 28, 2024 | Inspection (Complaint Investigation) | 1 deficiency cited |
| Apr 4, 2024 | Inspection (State Licensure) | No deficiencies cited |
| Jun 23, 2023 | Inspection (State Licensure) | No deficiencies cited |
| May 2, 2022 | Inspection (Validation) | 11 deficiencies cited |
Is it licensed?
- Residential care facility, licensed by the Oregon Department of Human Services for 65 residents.
- Licensed to offer Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Oregon provider ID 5MA106.
- Licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- No regulatory actions by Oregon on record.
- 2 abuse findings A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 47 facilities of this kind in Lane County, the middle value for substantiated violations in the last three years was 9; this one had 2.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| Fox Hollow | 6 |
| Mckenzie Manor Memory Care This assisted living facility | 2 |
| Churchill Estates Assisted Living | 8 |
| Emerald Valley Assisted Living | 6 |
| Churchill Retirement Assisted Living | 22 |
| Holly Residential Care Center | 2 |
| Ascot Park Senior Living | 39 |
| Merrill Gardens at Eugene | 0 |
| River Grove Memory Care | 12 |
| Carlty Gardens | 33 |
| Sherwood Pines Residential Care | 3 |
| Sweetbriar Villa | 16 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.