Waupaca elevators and other lifts
3 reports to CPSC, the latest made Jul 3, 2023. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 3reports to CPSC
- Jul 3, 2023the latest report was made
- Jun 21, 2018the earliest
- 1with the company’s comments
- Brand
- Waupaca
- Maker
- Waupaca Elevator Company, Inc.Makers, importers or sellers, as the reports name them
- Product
- Elevators and other liftsNot escalators, hoists or jacksCPSC’s product type: Elevators or Other Lifts (Excl. Escalators, Hoists, Jacks, (code 1889), in Products at Public Facilities: Other
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2023 | 1 |
| January 2021 | 1 |
| June 2018 | 1 |
How badly anyone was hurt
- Hurt, care not known 1 CPSC: Injury, Level of care not known
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made Jul 3, 2023, sent to the company Aug 24, 2023, published by CPSC Sep 15, 2023
The product, in the report: Waupaca residential elevator
To whom it may concern: I am writing this letter in regards to a recent finding about my Waupaca elevator, (serial number qualifies), of 17 plus years. By sheer accident I learned that this elevator has had a recall. I was shocked to hear of this, particularly, because I never received such a notice of a recall. I am 77 years of age and have become VERY dependent on an elevator in a three story home. The risk of a free fall, as I was told was one of the problems, makes use of the elevator a risk, and not one that I want myself or family to take. After going back and forth with a couple of elevator maintenance companies, one of which I have had servicing my elevator for many years, I was given your address as a possible source of help in addressing what follows. I have been told that the elevator recall makes having any needed repairs not legally possible until it is either upgraded or to have a new elevator installed. The upgrade, as of date, would cost $17,000 and a brand new elevator, as of date, would cost $30,000. Apparently, the Waupaca manufacturer assets were sold through a receivership proceeding to Wisconsin Elevator Company, LLC d/b/a Fox Valley Elevator. At this time, there is no remedy available for consumers with Waupaca elevators. My question is, why should I be expected to pay for the recall of my elevator particularly considering the high cost of repair or replacement and ,most important, it’s not my fault or responsibility. I find this situation unacceptable. I have several neighbors that have the same elevator, and they are hoping I can find some information or course of action that can be taken. And therein is the reason for this letter. Can you please help me with this situation?? I would greatly appreciate hearing back from you. My home is in [REDACTED], Delaware for your information. I will be happy to provide more information if needed, and to work with you to find a remedy to this problem. Thank you in advance for any and all help you can share with me. I look forward to hearing back from you in the not too distant future. Sincerely, [REDACTED]
- Serial number
- F08 120 10486
- Where
- South Bethany Beach, Delaware: Unspecified
- Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Waupaca, made or sold by Waupaca Elevator Company, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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No one hurt Made Jan 28, 2021, sent to the company Feb 25, 2021, published by CPSC Mar 11, 2021
The product, in the report: It is a Waupaca 500 Custom LIft, serial number 10-4498
The elevator sometimes stops between floors. Today, it went to the bottom floor, but would not open. My husband had to take the door off to get me out.
- Model
- Waupaca
- Serial number
- 10-4498
- Where
- Tybee Island, Georgia: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Waupaca, made or sold by Waupaca Elevator Company, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
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Hurt, care not known Made Jun 21, 2018, sent to the company Aug 3, 2018, published by CPSC Aug 24, 2018
The product, in the report: Elevator
Waupaca Elevator Co. Issued a safety notice stating • Potential failure of portion of the lifting mechanism resulting in a possible unexpected drop of your elevator”. Waupaca further states: “there are no means to visually inspect the gear system• It is not a product defect it’s due to normal wear” but it has no way to substantiate that claim since there is no definition of what is normal wear. Waupaca is awaiting an approval from CPSC on a safety device that would prevent the elevator from dropping.
In our senior community there are fifty two affected Waupaca home elevators. Seniors purchased the elevators for convenience and personal safety which is now being called in question by the very company at produced the elevators. Seniors are now apprehensive and scared to use their elevators.
Incidents have occurred where consumers have been injured, however Waupaca is not willing to state as to when, how many, and severity of the injuries.
Waupca has agreed to inspect and install a new safety device which will prevent an unexpected elevator drop soon as CPSC approves the device. However, Waupaca does not address the issue of faulty engineering. Subliminally Waupaca suggest that the owners of the elevators pay for the dangerous and faulty power/gearbox; cost approx $10,000.00. PLEASE SEE ATTACHED LETTER AND DOCUMENTATION.
- Where
- Shallotte, North Carolina: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- made or sold by Waupaca Elevator Company, Inc.
- How badly, in CPSC’s words
- Injury, Level of care not known
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.