WELBY heating or cooling comfort packs
1 report to CPSC, the latest made Dec 17, 2023. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 17, 2023the latest report was made
- Dec 17, 2023the earliest
- 0with the company’s comments
- Brand
- WELBY
- Maker
- ALDI, Inc.Makers, importers or sellers, as the reports name them
- Product
- Heating or cooling comfort packsNot electricCPSC’s product type: Heating or Cooling Comfort Packs (Nonelectric) (code 1742), in Personal Care: Comfort & Relaxation
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2023 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Dec 17, 2023, sent to the company Dec 20, 2023, published by CPSC Jan 5, 2024
The product, in the report: Neck shoulder wrap
Purchased a Welby Therapy Neck Shoulder Wrap from Aldi on Friday 15th December 2023. Heated it as instructed for 60 seconds in the microwave Recommended 90 seconds. Warm but not too warm so gave it another 20 seconds. Worked fine. Yesterday Dec 16th I put it in the microwave at 90 seconds as instructed on box. My son yelled that the kitchen was on fire. I turned around and the product was on fire in the microwave. Flames and smoke and the microwave was still operating. I ran and hit stop. There were flames coming off the bag. I waited several seconds hoping it would go out while I weighed my options. Finally after realising the fire was not going to go out anytime soon I had a wet towel, opened the microwave and placed the towel over the burning bag. My Microwave sustained damage to the inside top and sides including scorching of a metal cover plate on the inside wall. The microwave smells acrid after the fire and I’m not happy to use it. What are my options? I will take it back to the retailer ALDI and asked for a new microwave as redress. I followed the heating instructions pretty conservatively considering this was a brand new item.
- Model
- hot/
cold Therapy Neck & Shoulder Wrap - UPC
- 4099100339932
- Serial number
- none
- Bought from
- ALDI Falcon Heights St Paul MN 55108
- Bought
- Dec 15, 2023
- Where
- St. Paul, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Age 68, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand WELBY, made or sold by ALDI, Inc.
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.