Cozy Hugs heating or cooling comfort packs
2 reports to CPSC, the latest made Feb 23, 2019. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Feb 23, 2019the latest report was made
- Apr 27, 2017the earliest
- 0with the company’s comments
- Brand
- Cozy Hugs
- Maker
- Goldessence LimitedMakers, importers or sellers, as the reports name them
- Product
- Heating or cooling comfort packsNot electricCPSC’s product type: Heating or Cooling Comfort Packs (Nonelectric) (code 1742), in Personal Care: Comfort & Relaxation
By month
The numbers, as a table
| Month | Reports |
|---|---|
| February 2019 | 1 |
| April 2017 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Feb 23, 2019, sent to the company Mar 13, 2019, published by CPSC Apr 3, 2019
The product, in the report: Small gray and white colored panda bear plush. The bear is filled with ceramic beads and lavender, and is sold as microwaveable and coolable and aromatherapuetic.
I was microwaving the bear as instructed. The directions specifically said to microwave the Cozy Hugs brand panda bear in 30 second intervals up to 1 minute and 30 seconds in a rotating microwave. Such was done. I opened the microwave early upon noticing a burning smell and took the bear out, only to have many very hot ceramic beads spill onto my skin and cause minor burns from brief contact. Upon closer inspection, I noticed that a hole had been melted around the leg/hind end of the bear. The seams of the leg and hind end appeared to be damaged (possibly burnt) and had melted plastic (presumably from the faux fur fabric) all over the edges, with hot beads stuck in it. Hot beads spilled all over the floor and the bear, leaving them stuck to the exterior fabric and resulting in major risk of burns upon touching. Over half and hour later a smokey smell is still coming from the bear and the beads are still hot. The panda bear was bought new in package and I had used it a few times before (approximately 10 times total) since receiving it in January. There was no evidence of holes or tears before microwaving the bear.
- Bought from
- Gift, most likely purchased from store
- Where
- Tonkawa, Oklahoma: Home/
Apartment/ Condominium - Who was involved
- Age 20, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Cozy Hugs, made or sold by Goldessence Limited
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Apr 27, 2017, sent to the company Jun 19, 2017, published by CPSC Jul 11, 2017
The product, in the report: Cozy Hugs neck wrap. Tan, fake fur dog
We had a Cozy Hugs neck wrap. It is a product that is heated in the microwave oven for a minute and put on the neck. About ten minutes after it was taken out of the microwave oven I noticed a smell and realized It was smoldering. It started to smoke in one spot and burnt through as I rushed it to the sink to immerse it in water. It now has a burn hole about the size of a quarter where it was starting to catch on fire. This is an unsafe product. My mother, a senior citizen was using it, fortunately I smelled the smoke in time and she was not hurt. This product should be removed from the market. I am horrified to find this company markets a similar product for parents with small children. I think they are owned by Gold Essence Limited.
- Where
- Vancouver, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 74, Female
- The reporter’s relation to them
- My Parent
- As this report names them
- Brand Cozy Hugs, made or sold by Goldessence Limited
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.