Thrasio pet supplies

The reports, as CPSC published them

1. Death

   Made Aug 3, 2026 · , sent to the company Sep 10, 2026 · , published by CPSC Sep 24, 2026

   The product, in the report: Thrasio Angry Orange Enzyme Stain Remover

   Your August 2 response is unacceptable.

   You instructed me to “submit a privacy request” using the same form Thrasio directed me to use on July 12 and that I actually submitted on July 13 under Ticket #[REDACTED]. Thrasio acknowledged that request, asked me to reattach it, accepted the attachment, stated that it was working on the request, and on July 23 purported to produce responsive records. I then served a detailed deficiency notice on July 24.

   Instead of addressing that notice, you created yet another ticket, #[REDACTED], and sent the same boilerplate instruction to start over.

   That is not a harmless misunderstanding. It is objective evidence that Thrasio’s privacy, recall, and customer-record systems are either incapable of preserving and linking an existing record or are being used to avoid a substantive response. Neither explanation is acceptable. Do not send me another form. Do not create another ticket. Do not reset the clock.

   1. This is a serious federal recall matter, not a disposable customer-service ticket CPSC Recall No. 26-201 concerns approximately 1.5 million Angry Orange Enzyme Stain Removers that can contain bacteria including Pseudomonas aeruginosa. CPSC specifically identifies inhalation as an exposure route and warns that people with underlying lung conditions face a risk of serious infection. The announced remedy is a full refund.

   My original inquiry concerned use of the recalled product in a household occupied by [REDACTED], my father-in-law, who had asbestosis and lung cancer and underwent chemotherapy while living with us. From the beginning, I expressly stated that I was not asserting medical causation without the necessary evidence. I requested the testing, contamination, exposure, risk-assessment, adverse-event, internal-knowledge, and notice records needed to evaluate the issue responsibly.

   Thrasio’s own records establish that I supplied purchase documentation and product photographs, that five recalled purchases were identified, and that a $74.95 refund was approved. That refund remains unpaid.

   I did not refuse the refund. I asked why a consumer had to disclose bank-account information through [REDACTED], what legal entity would receive the data, what information it required, how the data would be stored and retained, how deletion could be requested, and whether Thrasio could simply mail a check. Those were reasonable questions. The public recall notice promises a full refund and does not disclose that payment is conditioned on third-party onboarding or disclosure of a bank account.

   Thrasio never supplied the requested [REDACTED] information, never offered a check, and never paid the approved $74.95.

   Thrasio also promised that a recall-compliance lead would provide a comprehensive, item-by-item response addressing product identifiers, contamination scope, the internal-awareness and consumer-notice timeline, household inhalation risk, and the basis for statements that other products were unaffected. That response was never provided.

   Instead, Thrasio internally classified serious recall and potential exposure communications as “NRN,” “closing as NRN,” and “Spam/NRN.”

   One product-photo submission was nonsensically classified as “Sell::Sales update::Edit listing description.” Tickets were marked “Solved” while the refund remained unpaid and the promised safety response remained outstanding. Those labels were not merely rude. They were factually false, substantively indefensible, and potentially dangerous because they suppressed a recall and exposure inquiry involving a medically vulnerable person. A [REDACTED] referral that produced no payment was not a resolution. A promised compliance response that was never delivered was not a resolution. “No response needed” was not an honest disposition of the matter.

   Model

   Angry Orange

   Where

   Unspecified: Unspecified

   Who was involved

   Male

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Thrasio, made or sold by Thrasio

CPSC’s disclaimer

Sources