Hearth Record

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Sure PetCare pet supplies

1 report to CPSC, the latest made Apr 30, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Apr 30, 2023the latest report was made
  • Apr 30, 2023the earliest
  • 0with the company’s comments
Brand
Sure PetCare
Maker
SureFlap LLCMakers, importers or sellers, as the reports name them
Product
Pet suppliesCPSC’s product type: Pet Supplies (code 1715), in Hobby: Pet Supplies

By month

1 report from May 2022 to April 2023; the most in April 2023, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
April 20231

How badly anyone was hurt

  • Hurt, care not known 1 CPSC: Injury, Level of care not known

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hurt, care not known

    Made Apr 30, 2023, sent to the company May 3, 2023, published by CPSC May 17, 2023

    The product, in the report: https://www.surepetcare.com/en-ca/pet-feeder/microchip-pet-feeder

    In 2021, I bought 5 SureFeed Microchip Small Dog & Cat Feeders (https://www.surepetcare.com/en-ca/pet-feeder/microchip-pet-feeder). After a few months, I found mold forming in the rim of the bowl (picture available). Even scrubbing could not remove the mold. I contacted SureFlap Support [noreply@sureflap.co.uk]. After several weeks they responded (Case # [REDACTED]) and after 1 month+ they provided me with 5 bowls. In January of this year (2023) I realized that the plastic strip which seals the feeder attracts mold and is very susceptible to mold accumulation and impossible to clean (picture available). I smelled this mold to confirm and for several days I had burning lung pain, coughing, and wheezing. I contacted SureFlap Support [noreply@sureflap.co.uk] on 31 Jan 2023 using the same case number (Case # [REDACTED]). On 7 Feb 2023, they offered to send me new lids. They never sent me the lids. On 15 Feb 2023 at [REDACTED], I called their customer service at 855.461.4740. [REDACTED] agreed that molds can form and asked me to wash my feeders. Since I wash my feeders every day and the mold is not removable, I asked to be transferred to a supervisor. [REDACTED] hung up on me. I sent an email to the management and someone from the UK called me on 16 Feb 2023 in the middle of the night and left me a voicemail that they will get back to me in a few days as of today, 2 March 2023 no one has called me back. I am shocked that this company has no interest in ensuring that their product is not harmful to cats and humans. I believe they should warn consumers that mold can be formed on their products.

    Model
    https://www.surepetcare.com/en-ca/pet-feeder/micro
    Serial number
    https://www.surepetcare.com/en-ca/pet-feeder/micro
    Bought from
    online from chewy
    Bought
    Jun 1, 2021, about then
    Where
    Emerald Hills, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Sure PetCare, made or sold by SureFlap LLC
    How badly, in CPSC’s words
    Injury, Level of care not known

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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