Hearth Record

Back to Bath or facial cleansing brushes

ProSonic bath or facial cleansing brushes

5 reports to CPSC, the latest made Sep 15, 2013. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 5reports to CPSC
  • Sep 15, 2013the latest report was made
  • Jan 6, 2013the earliest
  • 0with the company’s comments
Brand
ProSonic
Makers
NUTRA-LUXE M.D., LLC and Beauty Babble LLC dba ORAMakers, importers or sellers, as the reports name them
Product
Bath or facial cleansing brushesCPSC’s product type: Bath or Facial Cleansing Brushes (code 1678), in Personal Care: Grooming
Other ways the reports write the brand (2)

“Prosonic Clenasing & Exfoliation System” and “Prosonic Face & Body Cleansing/Exfoliating Brush Set”

By month

5 reports from October 2012 to September 2013; the most in January 2013, 2.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20131
July 20131
February 20131
January 20132

How badly anyone was hurt

  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 1 CPSC: Injury, Level of care not known

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hurt, care not known

    Made Sep 15, 2013, sent to the company Sep 23, 2013, published by CPSC Oct 23, 2013

    The product, in the report: Cleanses and exfoliates deeply at the same time, giving professional results in the comfort of your home. Comes with 4 oscillation speeds, and 3 different brush heads. Helps to reduce, eliminate and prevent ingrown hair or razor burn. Improves absorption of skin care facial products due to improved absorption from having cleaner skin. Effective, but gentle enough to be used twice a day for all skin types and ages. Fully Waterproof and rechargeable, use it without risk in the shower, tub or at the sink. Made by leading professional spa devices maker Nutra Luxe. 12 Month Warranty.

    I purchased the Prosonic Exfoliating brush in the spring, I had only used it roughly 15 times. Yesterday, while in the shower, it literally exploded in my hand while I was using it on my face. I saw a flash and it made a huge explosion sound (like a gunshot). The explosion seriously damaged the hearing in my right ear. It has now been 24hours after the incident and my ear still hurts, and I cannot hear properly.

    This is not the first incident of this time. The reviews on Amazon.com (which I wish I would have read before purchasing!) are full of similar incident with similar outcomes.

    This product is HIGHLY dangerous. I am thankful that I was not submerged in water, but god forbid if a child were to be playing with something like this and it exploded on them!

    Model
    Prosonic Face & Body Cleansing/Exfoliation Brush Set
    UPC
    856042000788
    Serial number
    B007RQSRKU
    Bought from
    LivingSocial, District of Columbia
    Bought
    Apr 4, 2013, about then
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Age 32, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Prosonic Face & Body Cleansing/Exfoliating Brush Set, made or sold by NUTRA-LUXE M.D., LLC
    How badly, in CPSC’s words
    Injury, Level of care not known
  2. Hurt, no treatment

    Made Jul 8, 2013, sent to the company Jul 16, 2013, published by CPSC Jul 30, 2013

    The product, in the report: A handheld personal face exfoliating machine.

    I purchased the Prosonic facial cleanser in December 2012. I usually used it daily for the past six months and this morning when using it, it exploded in my hand right by my ear and while on my face. The explosion made me drop the unit and cover my ears as they were ringing and still are. I picked up the unit again to try and turn it off, but it wouldn’t turn off as the on/off button and the settings button were melted and blown out; however, it eventually stopped after about 10 minutes.

    This happened at 7:50 PST this morning and I am still quite dizzy, shaken up and have a slight ringing in my ear.

    I have read that this happened to a lot of other people, and when I bought my unit I also read this, but unfortunately didn’t think much of it. Two of my friends purchased this at the same time and I’ve told them to stop using it. It appears that it’s the batch of q4 2012, but who knows. Very dissatisfied and alarmed that this type of product is on the market with so many complaints of the same thing.

    A refunded machine will not make up for my hearing.

    Model
    http://www.makemeheal.com/mmh/home.do
    Serial number
    MMH ID: 140614; Brand: ProSonic; Model No: ProSonic Face Bru
    Bought from
    Gilt
    Bought
    Nov 15, 2012
    Where
    vancouver, Canada: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand prosonic, made or sold by NUTRA-LUXE M.D., LLC
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  3. Hurt, no treatment

    Made Feb 28, 2013, sent to the company May 23, 2013, published by CPSC Jun 14, 2013

    The product, in the report: Prosonic Cleansing and Exfoliation System - Face and Body - pink

    The Prosonic Cleansing and Exfoliating System manual states that it is waterproof and may be used in the shower. I was using the device to clean my face and noticed some stinging. After that the brush almost exploded with sparks coming out the off /on switches in the handle. Dangerous as it was right near my eye. I didn’t have much besides a couple of very small scratches, but the sound of the small explosion was enough to make both of my ears ring and one feel congested until the next day.

    Bought from
    Groupon
    Bought
    Nov 26, 2012
    Where
    SCOTTSDALE, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Prosonic, made or sold by Beauty Babble LLC dba ORA
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  4. Seen by a doctor or nurse

    Made Jan 7, 2013, sent to the company May 23, 2013, published by CPSC Jun 14, 2013

    The product, in the report: Hand held rechargeable battery operated device. The Prosonic Cleansing and Exfoliation System for Face & Body has a rotating brush to clean off dead skin and stimulate your skin.

    I was using the Prosonic Cleansing & Exfoliation System brush I had recently purchased. I was holding it in my right hand and had it turned on for less than ten seconds and was using it on my neck when it exploded in my hand. There was a loud bang, like a gun shot, I think. I had shooting electric shock waves up my arm and a strong burning smell. I could not hear for several seconds and one day later still have some ringing in my ears. My neck was bright red and the palm of my hand, too. My daughter ran upstairs and said it smelled like something burning. WE have collected and saved all the pieces. The device blew apart along its seams so no piece is actually broken. WE have contacted the website and phone number of the manufacturer’s representative who asked us to return the device but i am trying to find someone to look at it before I return it. If I had been using it on my cheek or forehead I could have seriously damaged my eyes!

    Bought from
    Groupon
    Bought
    Dec 16, 2012
    Where
    NY, New York: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Prosonic Clenasing & Exfoliation System, made or sold by NUTRA-LUXE M.D., LLC
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  5. First aid

    Made Jan 6, 2013, sent to the company May 23, 2013, published by CPSC Jun 7, 2013

    The product, in the report: The ProSonic cleansing and exfoliating system for the face and body. It’s the pink version of the brush. The only model number listed on the product is found on the charger and it is: IVP045-120-0300. The following information I found on the website: MH ID: 140614; Brand: ProSonic; Model No: ProSonic Face Brush

    I was washing my face with a ProSonic cleansing system made by the ORA company while in the shower Saturday morning. While I was using the brush it exploded making a loud sound almost like a gun shot. I saw a spark and 6 metal pieces came through the rubber button covers on the brush and hit me in my neck. I immediately dropped the brush outside of the shower and got out. Both of my ears starting ringing and as of 6:40P.M. on Sunday night my right ear hasn’t stopped. I have an exact imprint of one of the metal pieces on my neck and have dots where the other pieces hit. I was very lucky the explosion happened when it did, because had it been anywhere near my eye I most likely would have been blinded. The instructions clearly state that the brush is waterproof and can be used in the bathtub and shower. I have pictures of the brush, the metal pieces and my neck.

    Model
    ProSonic Face Brush / IVP045-120-0300 (?)
    Bought from
    Groupon.com
    Bought
    Dec 17, 2012
    Where
    New Middletown, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 23, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand ProSonic, made or sold by Beauty Babble LLC dba ORA
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Bath or facial cleansing brushes

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.