Hearth Record

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Heys USA luggage

1 report to CPSC, the latest made Jan 9, 2012. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Jan 9, 2012the latest report was made
  • Jan 9, 2012the earliest
  • 0with the company’s comments
Brand
Heys USA
Maker
HEYS USA / SHOEBUY.COM INCMakers, importers or sellers, as the reports name them
Product
LuggageCPSC’s product type: Luggage (code 1623), in Clothing and Accessories: Luggage

By month

1 report from February 2011 to January 2012; the most in January 2012, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
January 20121

How badly anyone was hurt

  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. First aid

    Made Jan 9, 2012, sent to the company Jan 18, 2012, published by CPSC Feb 1, 2012

    The product, in the report: This hard side 2 piece set is both lightweight and durable. The shell is flexible and will flex back to its original shape. Heys USA, the #1 brand of hard side luggage in North America, has pioneered a new formulation for hard side luggage that is lightweight and flexible, allowing it to absorb impact and snap back to its original shape. It’s expandable to allow for more packing space when needed. It also has a zipper opening for easy and convenient access. The combination of these benefits is causing consumers to get rid of their old heavy bags or travel worn bags and upgrade to the luggage of the future.

    I purchased a set of Hey luggage from Sam’s club on Thursday. It emitted a horrible chemical smell upon opening. On Saturday I travelled and opened my suitcase in my hotel. That night, my throat kept closing up as I slept. I was fighting to breathe, thinking they’d used some new chemical in the hotel, as I travel often and never had this problem before. I ended up taking allergy medicine and sleeping with a wet towel over my head.

    I didn’t figure out it was the luggage til the next morning. When I arrived at home, I put the bags in my guest room open, hoping they’d air out in a day or two. That night, the same thing happened in my bedroom, I could not breathe. I finally realized that my pajamas had been in the suitcase and now had absorbed this chemical. Once I threw them in the laundry the problem was solved.

    I had opened the box the cases came in, in my mother’s bedroom and she complained all day about her allergies. I didn’t pay much attention until this all happened to me. I now connect her exposure from the protective wrapping for the cases that I threw in her trash can.

    I don’t know what chemical is being used either in the fabric, the plastic or the glue but it almost killed me and could have done worse to my 80 year old mother.

    Model
    D1134
    Serial number
    513708
    Bought from
    Sam’s club
    Bought
    Jan 6, 2012
    Where
    tucson, Arizona: Other
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Heys USA, made or sold by HEYS USA / SHOEBUY.COM INC
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Luggage

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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