Great Call Lively 911 Medical Alert Device personal protection devices
1 report to CPSC, the latest made May 27, 2019. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- May 27, 2019the latest report was made
- May 27, 2019the earliest
- 1with the company’s comments
- Brand
- Great Call Lively 911 Medical Alert Device
- Maker
- Greatcall, Inc.Makers, importers or sellers, as the reports name them
- Product
- Personal protection devicesCPSC’s product type: Personal Protection Devices (code 1619), in Personal Care: Personal Protection
By month
The numbers, as a table
| Month | Reports |
|---|---|
| May 2019 | 1 |
How badly anyone was hurt
- Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Emergency room Made May 27, 2019, sent to the company Jun 7, 2019, published by CPSC Jun 21, 2019
The product, in the report: I’m a disabled US Army Veteran and had a Great Call medical 911 device to carry around my nick for Medical Emergencies. I was asked by Great Cal dba Best Buy to up grade to the new more effective Great Call 911 Lively device, as it has Fall Detection, GPS, 911, Medical alerts etc. I soon learned that is has none of these and did not work for me on several times, I called Great Call and Best Buy who admitted the device is defective and they will soon recall them. They told me NOT to complain to any Government agencies and they will send me a new type of device and some money as well as Gift Cards to Best Buy to keep me quiet. This device as they now admit is defective and they wanted to wait until after the annual shareholders meetings to protect their stock prices then they would recall them and assist us. All under fraud, false pretenses and failure to inform the public of the serious recall and defective devices
I had bought a Best Buy Great Call Medical 911 device called the Lively alert, they said it was water proof, had GPS, had Fall Detection, had 24-7 help etc.
It was all a lie and false the device does NOT work and they now admit it that the device is now on recall as the device is defective and does not work for anything. It is defective and they knew it for several months but did NOT want the share holders or investors and the Board to know until after the annual meeting.
As a 100% Disabled Veteran i relied on their device for 911, Medical emergency and more it did not ever work I called several times only to be told we are looking into it, finally a honest person admitted the device was and is a fraud it never worked and thus if I return it without filing a complaint they would give me a free[REDACTED] device, and $1500.00 and Gift Cards for their parent company Best Buy for what ever i wanted.
I will not par take in the corruption and dishonest of these companies
- Model
- GCR4
- UPC
- 2ABDK-GCR4
- Serial number
- 040556767
- Bought from
- Great Call USA, Inc, California
- Bought
- Mar 29, 2019, about then
- Where
- San Luis Obispo, California: Home/
Apartment/ Condominium - Who was involved
- Age 65, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Great Call Lively 911 Medical Alert Device, made or sold by Greatcall, Inc.
- How badly, in CPSC’s words
- Injury, Emergency Department Treatment Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.