Kay Jewelers jewelry
2 reports to CPSC, the latest made Oct 9, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Nov 4, 2026.
- 2reports to CPSC
- Oct 9, 2026the latest report was made
- Jan 13, 2019the earliest
- 0with the company’s comments
- Brand
- Kay Jewelers
- Makers
- Richline Group and Sterling Jewelers Inc.Makers, importers or sellers, as the reports name them
- Product
- JewelryCPSC’s product type: Jewelry (code 1616), in Clothing and Accessories: Jewelry & Watches
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2026 | 1 |
| January 2019 | 1 |
How badly anyone was hurt
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.
-
Seen by a doctor or nurse Made Oct 9, 2026, sent to the company Oct 19, 2026, published by CPSC Nov 2, 2026
The product, in the report: A pair of children’s heart-shaped stud earrings purchased from Kay Jewelers at The Crossings Premium Outlets in Tannersville, Pennsylvania, USA, on September 7, 2026. The earrings feature a small heart-shaped design with defined edges and are intended to be worn through pierced earlobes. They were purchased new for a five-year-old child. The earrings are secured using traditional earring backs. Photos available.
I purchased a pair of children’s heart-shaped earrings from Kay Jewelers at The Crossings Premium Outlets in Tannersville, Pennsylvania, on September 7, 2026, for my five-year-old daughter.
After she began wearing them, I discovered that the earrings had dug into both of her earlobes, causing visible wounds, swelling and redness.
When I attempted to remove the earrings, her ears began bleeding because the earrings had become embedded in the surrounding skin. I removed them and immediately cleaned the affected areas with piercing solution.
I had previously checked that the earrings were not fitted too tightly. I am concerned that the heart-shaped design has edges that can dig into the skin, particularly if the earrings shift or bend slightly during normal wear.
The injuries have caused significant concern about a possible infection. I have photographs documenting the injuries and the original purchase receipt.
I believe these earrings may present a safety hazard to children and request an investigation into their design and suitability for young children.
- Model
- Children’s heart-shaped earrings
- Bought from
- Kay Outlet, The Crossings Premium Outlets
- Bought
- Aug 7, 2026
- Where
- United Kingdom: Home/
Apartment/ Condominium - Who was involved
- Age 5, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Kay Jewelers, made or sold by Sterling Jewelers Inc.
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
-
No one hurt Made Jan 13, 2019, sent to the company Apr 8, 2019, published by CPSC Apr 4, 2019
The product, in the report: Children’s Ball Earrings 14K Yellow Gold set / Stock # 392818605
My 16-month-old daughter had the backing stud of her Jay Jewelry earrings in her mouth. This is about the 4th time the screw-on back piece falls out of her earrings. We have found them in her crib, the car seat, floor, changing table, and the last time in her mouth. We are yet to find the front piece and can only assume that since one piece was already in her mouth, that she must have swallowed the other piece. This is a huge safety hazard, not only because these earrings are marketed as children’s earrings and give the impression that they are safe enough for parents to trust that the pieces will not fall out, but the screw-on back piece is clearly defective because it comes loose. There product page for this set shows another customer having the exact same problem and after contacting Kay, it seems nothing was done.
- Model
- 392818605
- UPC
- 392818605
- Bought from
- Kay.com, Oklahoma
- Bought
- Jan 21, 2018
- Where
- Claremore, Oklahoma: Home/
Apartment/ Condominium - Who was involved
- Age 1, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand Kay Jewelers, made or sold by Richline Group
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.