Slabway massagers and vibrators
1 report to CPSC, the latest made Jul 16, 2020. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jul 16, 2020the latest report was made
- Jul 16, 2020the earliest
- 0with the company’s comments
- Brand
- Slabway
- Maker
- Slabway, LLCMakers, importers or sellers, as the reports name them
- Product
- Massagers and vibratorsCPSC’s product type: Massage Devices or Vibrators (code 1610), in Personal Care: Comfort & Relaxation
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2020 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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Hurt, no treatment Made Jul 16, 2020, sent to the company Aug 3, 2020, published by CPSC Aug 17, 2020
The product, in the report: Red Shiatsu Foot Massager: SPECIFICATIONS: Overall Dimensions: 22”(L) x 12”(W) x 10”(H) Weight: 13.5 lbs. Power: 40W, 110v AC No assembly required
Dear Sir or Madam: On July 1, 2020 I purchased a Slabway “Shiatsu Foot Massager” (Invoice Number: [REDACTED]), via their website. The cost of this product was $119.91, plus $19.99 for shipping. The product arrived to my home on July 8, 2020. I removed it from the box & powered it on for use. The first thing I noticed was the tremendous firmness of the massage. The firmness was so aggressive; that I couldn’t complete a five minute massage, because it actually hurt my entire feet. The next day (07/09/2020), I attempted to call Slabway the entire day, but the voice message explains that; Slabway is unable to take any calls & suggests that consumers email the support team for further assistance. The message also mentions for the consumer to not leave multiple emails, because it’ll take the support team longer. This was completely unacceptable for me so I went to the website for answers. I completed a (RMA) refund form via the Slabway website & emailed the support team regarding a refund as well as an address to ship the product back to. One week later I haven’t received any correspondence regarding my refund or an accurate address, to ship & return the product. The Slabway website states that there’s a stocking fee for all items. Why is there a restocking fee? How much is the restocking fee? However, a return shipping address is not listed anywhere on the site. As a consumer, I need to know where this product can be shipped back to? As well as how long will it take to process my refund? It should not take days or weeks to process anyone’s refund or to answer simple questions. Slabway’s policy also states that a refund can only be processed 30 days after the product has shipped. So, the urgency of a correspondence from Slabway is imperative. I need to a refund & I need to know where I can ship their product back to immediately. I believe Slabway is hindering the refund/return process by not corresponding to my request at all. Please feel free to let me know, if there’s anything more you’ll need from me. Kind Regards, [REDACTED]
- Model
- Shiatsu Foot Massager
- UPC
- Unknown
- Serial number
- Unknown
- Bought from
- slabway.com, Utah
- Bought
- Jul 1, 2020
- Where
- ANTIOCH, Tennessee: Home/
Apartment/ Condominium - Who was involved
- Age 40, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Slabway, made or sold by Slabway, LLC
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.