Homedics massagers and vibrators

49 reports to CPSC, the latest made Jun 28, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

49reports to CPSC
Jun 28, 2026the latest report was made
Jan 20, 2012the earliest
21with the company’s comments

Brand: Homedics
Maker: HOMEDICS, INC.Makers, importers or sellers, as the reports name them
Product: Massagers and vibratorsCPSC’s product type: Massage Devices or Vibrators (code 1610), in Personal Care: Comfort & Relaxation

Other ways the reports write the brand (8)

“Homemedics”, “Homedic”, “HoMedic”, “HoMedics Handheld Compact Percussion Massager with Heat”, “HoMedics Homedics Thera-P Compact Percussion Massager with H”, “Homedic hand held hot n cold Massager”, “Homedics PA-MH-THP (all-gray)” and “Homedics, Inc.”

By month

4 reports from July 2025 to June 2026; the most in June 2026, 2. 45 earlier reports, since January 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2026	2
January 2026	1
July 2025	1
December 2024	1
February 2024	1
November 2023	1
January 2023	1
March 2021	1
May 2020	1
April 2020	1
January 2020	1
September 2019	1
September 2018	1
August 2018	1
July 2018	1
June 2018	1
May 2018	2
March 2018	1
January 2018	1
December 2017	2
October 2017	1
September 2017	2
August 2017	1
July 2017	1
May 2017	16
February 2017	2
June 2014	1
December 2012	1
January 2012	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 5 CPSC: Injury, Seen by Medical Professional
First aid 11 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 12 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 2 CPSC: Injury, Level of care not known
No one hurt 17 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 28, 2026, sent to the company Jun 30, 2026, published by CPSC Jul 15, 2026

The product, in the report: Homedics Shiatsu All Body Massager

Homedics Shiatsu Massager was left charging on the bed. It lit on fire. I was lucky to be home and that our smoke detector worked. Fkames were 2-3 feet high. Burned pillows, bedding, etc. but I got to it in time.

Model
V120081
Bought from
QVC
Bought
Apr 16, 2025
Where
DOWNINGTOWN, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260628-3483F-2147314909. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 8, 2026, sent to the company Jun 11, 2026, published by CPSC Jun 29, 2026

The product, in the report: Programmable percussion massager with heat

I used a Homedics massager and it burned and subsequently scarred me

Model
PA-2H
UPC
Unk
Serial number
Unk
Where
Sheridan, Michigan: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20260608-9A7A6-2147317459. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 27, 2026, sent to the company Jan 29, 2026, published by CPSC Feb 17, 2026

The product, in the report: Homedic Shiatsu kneeding and vibration back massager

I pressed the bottom to turn on my Homedic shiatsu back massager. It did not turn on so I tried a different outlet. As soon as I plugged it in I heard a loud pop, sparks flew out of the end of the electric cord and burned the cord right off of the massager. Luckily I wasn’t hurt but it was frightening, thank God I wasn’t using it at the time

Model
SP-100H3D
Where
Stamford, Connecticut: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Homedic, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20260127-8E051-2147324159. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jul 26, 2025, sent to the company Jul 30, 2025, published by CPSC Aug 13, 2025

The product, in the report: Homedics Percussion Massager Model HHP-800 J, 2020-06-24. Made in China.

My daughter gave me a percussion massager made by Homedics as a Christmas present in December 2023. I use it when I get a cramp in my leg at night. Homedics Percussion Massager Model HHP-800 J, 2020-06-24. Made in China. After using it for 30 minutes, my bed sheet burned. I reported the incident to Homedics. I was advised on their website to cut the electric cord, take a photo of the item and the cord and send photos to them I did so Homedics replied that it was not on the list of recalls, so they refused to refund me the value of the massager.

Model
Homedics Percussion Massager Model HHP-800 J
Serial number
None
Where
Tustin, California: Home/Apartment/Condominium
Who was involved
Age 82, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20250726-C5493-2147329243. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 14, 2024, sent to the company Dec 19, 2024, published by CPSC Jan 10, 2025

The product, in the report: It is a maroon color hand in back massager the model number is hg-2

I was having leg cramps and I pulled the massager out to massage my legs I fell asleep at the massage on and woke up about 40 minutes later with a big burn on my leg and the top of the massager melted off and it was hotter than crap previously since then I’ve had to go to the ER four times and go to the burn Trauma Center all because of this product got too hot and burned my leg should have never gotten that hot.

Model
Hg-2
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
Self
As this report names them
made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20241214-375AC-2147334621. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Feb 13, 2024, sent to the company Feb 16, 2024, published by CPSC Mar 4, 2024

The product, in the report: Homedics massager model number HHP-375H, white,

My Homedics massager got on fire and burned my arm I had to seek medical care

Model
HHP-375H
Bought from
Walmart
Bought
Aug 3, 2021, about then
Where
Norman, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 48, Female
The reporter’s relation to them
Self
As this report names them
Brand Homemedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20240213-9798A-2147341016. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 21, 2023, sent to the company Dec 1, 2023, published by CPSC Dec 15, 2023

The product, in the report: foot massager

(11/15/2023) When the consumer picked up the product to move it out of the way after his wife had use it, sparks came from underneath the unit. When he sat the product back down, it sparked again. When the consumer checked the cord, the part of the cord near the strain release had melted. The bare wires were exposed.

Model
FMS-350H
Bought from
Bed Bath & Beyond, Kentucky
Where
Lexington, Kentucky: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20231121-4E966-4486602. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 4, 2023, sent to the company Jan 10, 2023, published by CPSC Jan 25, 2023

The product, in the report: Homedics Shiatsu Body Massager model SP 6HJA 2 with rotating massage heads that do not have a temperature control

I purchased your Homedics shiatsu body massager with heat. After using it, I woke up with 2nd degree burns on my back that caused severe pain whereby the skin was burned from my back, sensitive exposed flesh, excruciating pain, inability to bathe, clothe, or maintain full attention to work each day. I had lots of sleepless, crying nights due to the severe pain compounded by stinging burn wounds

Model
SP-6HJ-2
UPC
031262107145
Serial number
312
Bought from
Wal-Mart, North Carolina
Bought
Dec 12, 2022
Where
Concord, North Carolina: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20230104-19852-2147351656. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 8, 2021, sent to the company Mar 18, 2021, published by CPSC Apr 1, 2021

The product, in the report: Homemedic model numberHHP-250-THP

The massager would not turn off stays running and caused a shock

Model
HHP-250-THP401
Where
Grand Prairie, Texas: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Homemedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20210308-B2229-2147365461. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 10, 2020, sent to the company May 18, 2020, published by CPSC Jun 2, 2020

The product, in the report: Handheld heated massager.

This device heats up while massaging and the cover comes off. The cover came off and burnt my back.

Model
PA-200H
Bought from
gift
Bought
May 1, 2008
Where
CALDWELL, Idaho: Home/Apartment/Condominium
Who was involved
Age 45, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20200510-37EEC-2147372429. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 29, 2020, sent to the company May 18, 2020, published by CPSC Jun 2, 2020

The product, in the report: Massager

The consumer indicates that when she was about to turn her massager on, it exploded and sparked on her stomach, leaving her a stomach burn slightly larger than a coin quarter. The consumer also received an electrical shock right before the explosion; the unit switched off the circuit breaker as well. The consumer unplugged the unit immediately after.
The consumer contacted the Manufacturer via e-mail explaining the situation and is awaiting a response.
The consumer states the product was used two to three times monthly for about two to five minutes each use. The consumer states that the massager works only when it is plugged into a wall however she unplugs it after every use.
The consumer plans on keeping the massager for at least the next thirty days in case an investigation ensues.
I did end up seeking medical attention from my doctor on April 30, 2020.
Also, after the shock I received, when I looked at my stomach it was completely black in the location of my burn.

Model
HHP-375H
Bought from
Walmart, West Virginia
Bought
Jun 15, 2017, about then
Where
Parkersburg, West Virginia: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20200429-C3F7D-1975960. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 13, 2020, sent to the company Feb 4, 2020, published by CPSC Feb 19, 2020

The product, in the report: White handheld massager model HHP-375H

I bought a handheld massager to use on my back . I was using it when all of a sudden a spark occurred while plugged in the outlet which caused power outage in the room. I looked back down and where the handheld meEts up with the electrical wire Causes the wire to break and wires are broken . Only got to use this product only for 5 minutes before this occured. Thankfully I plugged it out of the wall in time before it caused a fire

Model
HHP-375H
Bought from
Kohls, Connecticut
Bought
Jan 16, 2019
Where
Ellington, Connecticut: Home/Apartment/Condominium
Who was involved
Age 22, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20200113-5D8B4-2147375444. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 26, 2019, sent to the company Oct 21, 2019, published by CPSC Nov 4, 2019

The product, in the report: HoMedics Handheld Compact Percussion Massager with Heat, model PA-MH-THP, color grey and white.

Was using the handheld massager and it all of a sudden made an exploding noise with a puff of smoke and the cords were almost fully detached at the base of the handle. No injuries were sustained, there was a black charcoal smudge on the hand that was holding it. We have the model PA-MH-THP. I went on Google to see if it has happened to anyone else and became aware that the product has been recalled for this very reason.

Model
PA-MH-THP
Bought from
Amazon
Bought
Jan 30, 2017, about then
Where
Coon Rapids, Minnesota: Home/Apartment/Condominium
Who was involved
Age 34, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand HoMedics Handheld Compact Percussion Massager with Heat, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190926-5BF02-2147377453. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 22, 2018, sent to the company Oct 1, 2018, published by CPSC Oct 16, 2018

The product, in the report: White and grey, dual head, heat, recalled May 2017

I was using a Homedic handheld massager HHP-375H on my leg, heard a pop, saw a red flash, felt my arm tingly and numb, saw soot all over my arm and saw I’d been burned. I do see now this product had been recalled last year, but I wasn’t aware of it.

Model
HHP-375H
Serial number
3082382
Bought from
Bed Bath and Beyond
Bought
Sep 1, 2016, about then
Where
Parker, Colorado: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20180922-59C6D-2147385416. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 4, 2018, sent to the company Aug 10, 2018, published by CPSC Aug 24, 2018

The product, in the report: Homedics Handheld Massager, Model: PA-MH-THP

My 8yo son plugged the massager into a wall socket, and almost immediately he saw flames and sparks coming from the the base of the unit, where the cord enters the product. My son dropped the massager and stepped on a spark. The explosion also burned a small area of our wood floors.

Model
PA-MH-THP.
Bought from
Prax Chirpopractic
Bought
Apr 20, 2017, about then
Where
Charlottesville, Virginia: Home/Apartment/Condominium
Who was involved
Age 8, Male
The reporter’s relation to them
My Child
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180804-B779E-2147386389. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 26, 2018, sent to the company Aug 3, 2018, published by CPSC Aug 17, 2018

The product, in the report: White and Grey HoMedics Personal Heat Massager with Different Attachments

I was using the HoMedics personal heat massager with the heat attachment on my shoulder. All of the sudden, the bottom of the massager where the cord connects to the device started sparking and burned my arm, then blew a fuse in my room.

Model
HHP-250
UPC
I don’t know
Serial number
1115
Bought from
Target.com, Pennsylvania
Where
Lake City, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 20, Female
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20180726-A2AA4-2147386570. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2018, sent to the company Aug 28, 2018, published by CPSC Sep 12, 2018

The product, in the report: Homedics MCS-750HA massager cushion

I ordered two of the Homedics MCS-750HA shiatsu massager cushion. One of them was fine but the other one, when I opened the box and plugged it in, it made a noise and smoke and some shooting flames. It ruined my chair as well. It was very scary and I throw it away.
I wanted to report you that this product could be so dangerous. I’m providing the amazon.com order number for your reference: [REDACTED] Apr 23, 2018 And the price was $122.28 before tax.
Thanks a lot

Model
MAIN-8963254
UPC
03126206501
Bought from
amazon.com
Bought
Apr 23, 2018
Where
Merced, California: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180601-6021B-2147387612. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2018, sent to the company Aug 14, 2018, published by CPSC Aug 28, 2018

The product, in the report: HoMedics electric, hot and cold white and grey, hand held massager with 9 attachments.

On the evening of Friday, May 4, 2018 I was using a model HHP-250-THP, HoMedics hand-held, electric massager. Without warning, there was a loud “pop” and a bright flash of light, followed by a burning smell. I was not harmed and I turned off the massager immediately. I noticed that the electric cord was singed black where it enters the massager body. Also, some of the cord insulation in that same area had been burned away, revealing some of the cord’s wires. I should mention that this massager was about two years old. Also, about six months ago, the speed adjuster stopped working properly. The massager would work at only about half speed even though the adjuster was set at full speed. Sometimes, it would cycle back and forth between half and full speed without the speed adjuster being changed. I have already contacted HoMedics on line and, as per their instructions, submitted a coupon request so I can order a new massager.

Model
HHP-250H (Shown on massager) or HHP-250A-THP (Shown on box)
UPC
Can’t find.
Serial number
Can’t find.
Bought from
Walmart, Arizona
Bought
May 10, 2016, about then
Where
Sahuarita, Arizona: Home/Apartment/Condominium
Who was involved
Age 72, Male
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180510-B4188-2147388056. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made May 4, 2018, sent to the company Jun 6, 2018, published by CPSC Jun 20, 2018

The product, in the report: Homedics massager

I was using the homedics massager and it sparked a fire flame and shocked me. I have black smoke marks on hand and cut. Weird feeling going up my arm on the side it happen. Feels weaker then normal.

Model
hhp-250 model
Bought from
kohls online
Bought
Jan 1, 2018
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20180504-46ED9-2147388176. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Mar 2, 2018, sent to the company Mar 9, 2018, published by CPSC Mar 26, 2018

The product, in the report: Hand held massager

Homedics hand massager model PA-MH-THP Power cable became seperated without my knowing it. The internal wire did not have a jacket and was bare. the external casing was the only form of protecting.
While I was massaging my legs the two bare wires at the handle in the area I was hold arched. I was thinking what the heck! Anyway there should be a recall or something.

Model
Pa-mh-thp
Bought from
Amazon
Where
Vista, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20180302-A8BBA-2147390531. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 30, 2018, sent to the company Feb 7, 2018, published by CPSC Feb 22, 2018

The product, in the report: Homedics Personal Massager model PA-1

My wife was using a Homedics massager on my back when she received an electrical shock because the cord and broken at the point it enters the handle of the massager. She was able to drop the massager and I unplugged it from the wall outlet. The insulation on both conductors had broken and both bare wires were exposed. I learned from reading [REDACTED] there is already a recall on some Homedics massagers but this unit, model PA-1 with date code 9840 is not listed as a recalled unit but I feel it should be since it has failed in the same was as the recalled units.

Model
PA-1
Bought from
Best Buy
Bought
Jan 1, 2000, about then
Where
Milton, West Virginia: Home/Apartment/Condominium
Who was involved
Age 66, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20180130-1432E-2147393266. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 29, 2017, sent to the company Mar 15, 2018, published by CPSC Apr 6, 2018

The product, in the report: homedics thera-p compact percussion massager with heat

your massager blew up and sent sparks flying. it burned my sheets, my comforter AND my $3k mattress. I contacted you back in the beginning of October and you still are fighting resolving my claim!! I’m going to be contacting a lawyer if this is not resolved soon! I have sent pictures of the damage along with the receipts to all my stuff your machine burned.

Model
homedics thera-p compact percussion massager with heat
Bought from
amazon
Bought
Oct 18, 2016
Where
smithfield, Utah: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20171229-39D2F-2147394196. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Dec 3, 2017, sent to the company Dec 11, 2017, published by CPSC Dec 26, 2017

The product, in the report: Handheld Compact Percussion Massager with Heat is white on the bottom of the base with gray on top. The massager has two sets of interchangeable nodes.

massager was plugged in I bent over to pick up, it shocked me, threw fire balls out my hand leaving chard marks on fingers and palm. Unplugged and after examining myself I examined the massager seen that the cord was broken and chard

Model
PA-MH-THP
UPC
i don’t know
Serial number
i don’t know
Bought from
Wal mart, Missouri
Bought
Nov 1, 2016, about then
Where
Fulton, Missouri: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand HoMedic, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

CPSC report 20171114-AFD8F-2147395449. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2017, sent to the company Mar 1, 2018, published by CPSC Mar 15, 2018

The product, in the report: Percussion massager

I own a Homedics model WV 100H percussion massager. The a/c cord depending on the position of the massager turns off while using it. By changing the position of the unit, the power will turn back on and begin working again.
I noticed on the Homedics website that there is a recall for the identical reason, although my model number is NOT included in the recall.
I’m not sure if Homedics is aware of this problem since it is an older model. My concern is being shocked when using the massager.

Model
WV 100H
UPC
None
Serial number
None
Bought from
Bed Bath Beyond, Pennsylvania
Bought
Dec 1, 2002, about then
Where
Lansdale, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20171024-70F8A-2147396511. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 24, 2017, sent to the company Oct 3, 2017, published by CPSC Oct 18, 2017

The product, in the report: Homedics dual percussion massager

While using my homedics dual percussion massager tonight I experienced sparks, smoke and flames coming from the base of the unit at the cord and the ball of flames hit me in the stomach and burned through my shirt and burned my stomach. I jumped up immediately and turned it off and unplugged it.

Model
PA-1
Where
Redondo Beach, California: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/10/2017) HOMEDICS, INC.: October 5, 2017
VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170922-DB3B6-2147397274 CPSC Report
To Whom It May Concern,
This is in response to the notice dated October 3, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on September 24, 2017, which allegedly concerns a HoMedics massage device, model number PA-1.
In the report, the consumer alleges that “sparks, smoke and flames” came from the product but there were no injuries that required first aid or medical attention. HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is in possession of the unit.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170922-DB3B6-2147397274. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 20, 2017, sent to the company Oct 3, 2017, published by CPSC Oct 18, 2017

The product, in the report: HoMedics massager. Model: HHP-375H. White massager weighing approximately 5 pounds with heating function

On September 4, 2017, a child was using a HoMedics massager, Model No. HPP-375H, in the living room of his home. His mother was using the massager on him when she got up to leave to turn off a timer in the kitchen. As she was leaving the room, the cord of the massager suddenly started to spark and flame while it was positioned on top of the child. The massager burned the child, causing 2nd degree burns to the child’s abdomen.
The massager was purchased from Bed, Bath, and Beyond with a debit card. The product had be recalled prior to the incident, but no effort was made by Bed, Bath, and Beyond to contact the consumer. Additionally, consumer followed Bed, Bath, and Beyond on Facebook and no notice of the massager recall was ever mentioned on the page.

Model
HHP-375H
Bought from
Bed Bath and Beyond, Missouri
Bought
Dec 1, 2016, about then
Where
St. Louis, Missouri: Home/Apartment/Condominium
Who was involved
Age 2, Male
The reporter’s relation to them
My Client, Patient, Student, Etc. (professional relationship)
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/10/2017) HOMEDICS, INC.: October 5, 2017
VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170920-E3D05-2147397318 CPSC Report
To Whom It May Concern,
This is in response to the notice dated October 3, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on September 20, 2017, which allegedly concerns a HoMedics HHP-375H Massager.
In the report, the consumer alleges that “On September 4, 2017, a child was using a HoMedics massager, Model No. HHP-375H, in the living room of his home. His mother was using the massager on him when she got up to leave to turn off a timer in the kitchen. As she was leaving the room, the cord of the massager suddenly started to spark and flame while it was positioned on top of the child. The massager burned the child, causing 2nd degree burns to the child’s abdomen.”
HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is in possession of the unit. Additionally, the allegedly defective product is subject to a recall. That recall has been posted on the Bed Bath and Beyond website since at least May 4, 2017.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. The allegedly defective product was purchased approximately nine (9) months before the reported incident. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170920-E3D05-2147397318. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 2, 2017, sent to the company Jan 12, 2018, published by CPSC Jan 30, 2018

The product, in the report: handheld massager

The submitter said a few weeks ago he noticed that the copper wiring was exposed near the base, where the cord and handle connect. The submitter said the massager still worked.
The submitter contacted the firm and informed them of the issue. The submitter was told that his massager was not included in recall # 17-144 and he should contact the place of purchase for a replacement. The submitter contacted the retailer and they provided him with a replacement.
The submitter indicated that he used the massager everyday.
The submitter believes the massager has the same defect as the recalled units and it should be included.

Model
CP-HHP500H
UPC
Unknown
Serial number
Unknown
Bought from
Bed Bath & Beyond, Louisiana
Bought
May 5, 2017, about then
Where
Alexandria, Louisiana: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20170802-C8A4A-1684160. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2017, sent to the company Nov 30, 2017, published by CPSC Dec 14, 2017

The product, in the report: hand held palm percussion massager for back

I use a hand held palm percussion massager by HoMedics. I have had it for years but only use it sporadically to massage my back. It is model number MT-PA. This past week I used it to massage my back. A couple of days ago, I turned it on and it made a large popping noise and sparks flew. There was black residue on my hand but no injuries. I left it out in the garage. Very frightening incident.

Model
MT-PA
UPC
31262 01102
Serial number
don’t know
Bought from
Drug Mart
Bought
Oct 1, 2005
Where
Chagrin Falls, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2017) HOMEDICS, INC.: December 12, 2017
VIA WEB-SITE RESPONSE
U.S. Consumer Product Safety Commission
Re: 20170731-FDE4F-2147398536 CPSC Report
To Whom It May Concern,
This is in response to the notice dated November 30, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on July 31, 2017, which allegedly concerns a HoMedics massage device, model number MT-PA.
In the report, the consumer alleges that the product made“a large popping noise and sparks flew” but there were no injuries. HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. HoMedics has been in contact with this consumer. The product was nearly 12 years old at the time of the report, and thus HoMedics was not able replace it under the terms of the warranty. The consumer returned the product to HoMedics and was issued a discount code for a future purchase.

CPSC report 20170731-FDE4F-2147398536. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 25, 2017, sent to the company Jun 23, 2017, published by CPSC Jul 10, 2017

The product, in the report: Handheld personal massager by Homedics model hhp-340h2 input 120vac,60hz, 19w, intertek 3082382 with a heat and cool function and 3 attachments for 1 head

My Homedics personal massager is not on the recall list at this time but it has the same issue. It has shocked us. It’s cord at the attachment to the devise is damaged and burnt. The model is HHP-340H2the input is 120vac, 60hz, 19w. the paper sticker on it is 3415 It is a massager with heat or cool function it has 3 different attachments that could be attached to one head. It is black with silver/gray in color it has no handle. it was just purchased with in the last year and a half from Bed Bath and Beyond We stopped using the devise around 12/15/2016 because of the problem

Model
HHP-340H2
UPC
none
Serial number
none
Bought from
Bed Bath and Beyond, Florida
Bought
Feb 5, 2016, about then
Where
Zephyrhills, Florida: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/17/2017) HOMEDICS, INC.: VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170525-55ECE-2147400227 CPSC Report
To Whom It May Concern,
This is in response to the notice dated June 23, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 25, 2017, which allegedly concerns a HoMedics massager Model Number HHP-340H2.
In the report, the consumer alleges that the “cord at the attachment to the devise is damaged and burnt” but that there were no injuries. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is still in possession of the unit.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170525-55ECE-2147400227. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 21, 2017, sent to the company Jun 23, 2017, published by CPSC Jul 10, 2017

The product, in the report: HoMedics Model PA-MH-THP hand held massager. Shorts out at the base of the unit. This is actually my second one to do so. I ordered it, used it about a week and it shorte out. I returned it to Amazon. This new one also shorted out after about six weeks of use. I also had ordered one for my sister which has not shorted out.

I purchased two of these units - one for myself and one for my sister. My unit malfunctioned after about six weeks. The cord shorted out, shocked me and made huge sparks, damaging my bed sheets.

Model
PA-MH-THP
Serial number
Intertek 3082382
Bought from
Amazon
Bought
Feb 15, 2017
Where
Saint George, Utah: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/17/2017) HOMEDICS, INC.: VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170521-69694-2147400343 CPSC Report
To Whom It May Concern,
This is in response to the notice dated June 23, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 21, 2017, which allegedly concerns a HoMedics massager Model Number PA-MH-THP.
In the report, the consumer alleges that the product “shorted out, shocked me and made huge sparks, damaging my bed sheets” but that any injuries did not require any medical attention. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is still in possession of the unit.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive. The consumer does not indicate whether they plan to contact HoMedics about this incident. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.

CPSC report 20170521-69694-2147400343. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 18, 2017, sent to the company May 26, 2017, published by CPSC Jun 12, 2017

The product, in the report: Homedics Handheld Massager, Model PA-MH-THP, all-gray (NOT white and gray). These ALL-GRAY massagers were the PA-MH-THP models being produced up through sometime in 2015, after which the PA-MH-THP models being produced where white on one side and gray on the other. These gray and white ones are being recalled - they need to recall the all-gray ones too.

The sheathing of the electrical cord breaks right where the cord enters the massager. This exposes the copper wiring, causing shorts/shocks. Sometimes the copper wiring also breaks, and when the broken ends touch there is a large spark/flash. I’ve had 5-6 of these massagers (Homedics PA-MH-THP, the all-gray ones - NOT the ones that are gray on one side and white on the other, that are currently under recal) over the last several years, and every single one has done this. I still have at least 4 and cover the cord entry area with electrical tape.

Model
Homedics PA-MH-THP (all-gray)
UPC
See above?
Serial number
CL-1P, E121345,LR84734, E158449, SF29, 0515
Bought from
Amazon
Bought
Dec 1, 2015, about then
Where
Mooresville, North Carolina: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Self
As this report names them
Brand Homedics PA-MH-THP (all-gray), made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/5/2017) HOMEDICS, INC.: June 5, 2017
VIA WEB-SITE RESPONSE
U.S. Consumer Product Safety Commission
Re: 20170518-91B14-2147400402 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 26, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 18, 2017, which allegedly concerns a HoMedics “Handheld Massager”.
In the report, the consumer indicates that the product at issue was purchased around December 2015. The consumer reports that the “[t]he sheathing of the electrical cord breaks right where the cord enters the massager” but the injuries were remedied without any medical attention needed. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is still in possession of the unit and did not provide the UPC code for the product.
Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170518-91B14-2147400402. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 14, 2017, sent to the company May 22, 2017, published by CPSC Jun 6, 2017

The product, in the report: White and gray HoMedics Thera-P compact handheld massager

I was using the HoMedics handheld massager on my lower back, without the heat on, when it began to spark. A few of the sparks hit my skin and burned me. I immediately unplugged the device and realized the cord separated at the base and was exposing the wires.

Bought from
Amazon
Bought
Jan 11, 2017
Where
Elk Grove, California: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/25/2017) HOMEDICS, INC.: May 25, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170513-A29A2-2147401512 CPSC Report
To Whom It May Concern, This is in response to the notice dated May 22, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 14, 2017, which allegedly concerns a HoMedics “white and gray HoMedics Thera-P compact handheld massager”.
In the report, the consumer indicates that the product at issue was purchased in January 2017. The consumer reports that there were “sparks” that “burned” her but no first aid or medical attention was received. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is still in possession of the unit and did not provide the serial number or UPC code for the product.
Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive. The consumer says she planned to contact HoMedics about this incident; however, HoMedics does not have a record of such contact based on the information provided. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.

CPSC report 20170513-A29A2-2147401512. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 9, 2017, sent to the company May 17, 2017, published by CPSC Jun 1, 2017

The product, in the report: Received notification from HSN To contact you This product burned my finger

Was contacted by HSN Regarding the Hot and Cold Handheld Massager

Bought from
HSN
Bought
Feb 1, 2017, about then
Where
Fort Wayne, Indiana: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedic hand held hot n cold Massager, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/18/2017) HOMEDICS, INC.: May 17, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170509-988D8-2147403646 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 17, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 9, 2017, which allegedly concerns a HoMedics “hand held hot n cold massager”.
In the report, the consumer reports that sustained injuries that were able to be addressed by first aid from a non-medical professional. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is no longer in possession of the unit and did not provide the serial number or UPC code for the product.
Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170509-988D8-2147403646. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 9, 2017, sent to the company May 17, 2017, published by CPSC Jun 1, 2017

The product, in the report: Homedics percussion massager model #PA-MHA-THP color; grey on white

I have owned several of the Home Medic percussion massagers over the years they were always fairly well made and lasted a long time, so I purchased another. The changes to the product this time were obvious and not impressive, you can tell by the lack of power and the effort to make the product lighter and cheaper, especially the smaller gauge power cord! But we went ahead and used it anyway because I just don’t have time to hassle with stuff over the internet. What a joke, after maybe 6 total hours of use; I was using it on my shoulder, I heard a loud pop, saw sparks, felt a burn on my wrist, and heard my AC circuit breaker click off, in that order, almost simultaneously! The burn on my arm was minor and gratefully because I engineered the AC electrical in my home better than the morons who engineered this massager, there was no damage to my system. The worse part is, what if it had been one of my kids or an elderly individual? What if it had caught something on fire? This kind of irresponsible thought process is what has and will continue to destroy everything good and descent. Some idiot sitting at a desk decides he needs to make more profit; “ lets give it a little smaller motor, or a smaller / lighter case ( the Millennial’s will like it especially if it looks cooler ), oh and lets use 18 gauge power cable instead of 16 ( the most important part that carries juice to the whole thing! ) and of course to hell with the consequences because we make more money!” Well here’s a thought process; in the past I have personally owned 13 Home Medics products and my extended family has and does own about 37 more. After this do you think we will ever buy anything else with that name on it?
Concerned Customer and Electrical Engineer, [REDACTED]

Model
#PA-MHA-THP
UPC
031262048073
Serial number
n/a
Bought from
Amazon
Bought
Mar 30, 2017, about then
Where
North Ogden, Utah: Home/Apartment/Condominium
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/18/2017) HOMEDICS, INC.: May 17, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170509-A3B10-2147403643 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 17, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 9, 2017, which allegedly concerns a HoMedics “percussion massager model #PA-MHA-THP.”
In the report, the consumer reports that they “heard a loud pop, saw sparks, felt a burn on my wrist” and that their injuries were able to be addressed by first aid from a non-medical professional. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is in possession of the unit and has not contacted HoMedics regarding the incident. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.
Moreover, the consumer fails to provide any information, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170509-A3B10-2147403643. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 9, 2017, sent to the company Jun 23, 2017, published by CPSC Jul 10, 2017

The product, in the report: Handheld massager, white & grey with three sets of interchangeable nodes.

I was using product to relieve muscle pain in shoulder. Product made a flash and I received electric shock to my hand. My fingers were numb for a short time.

Model
HHP-375H
Bought from
Macy’s
Bought
Dec 13, 2016, about then
Where
Orchard Park, New York: Home/Apartment/Condominium
Who was involved
Age 78, Female
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/17/2017) HOMEDICS, INC.: VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170509-A4E95-2147403629 CPSC Report
To Whom It May Concern,
This is in response to the notice dated June 23, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 8, 2017, which allegedly concerns a HoMedics massager.
In the report, the consumer alleges that the product “made a flash and I received electric shock to my hand” but that any injuries did not require any medical attention. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is still in possession of the unit.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170509-A4E95-2147403629. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 8, 2017, sent to the company Jun 23, 2017, published by CPSC Jul 10, 2017

The product, in the report: HoMedics Back massager model PA-MH-THP

While using the massager it blew out the power and burned a hole in my sheets and skin. The malfunction happened where the cord met the device.

Where
moab, Utah: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/17/2017) HOMEDICS, INC.: VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170508-DE559-2147403677 CPSC Report
To Whom It May Concern,
This is in response to the notice dated June 23, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 8, 2017, which allegedly concerns a HoMedics massager.
In the report, the consumer alleges that the product “blew out the power and burned a hole in my sheets and skin” and that any injuries were treated via first aid by a non-medical professional. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is still in possession of the unit.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170508-DE559-2147403677. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 6, 2017, sent to the company May 15, 2017, published by CPSC May 30, 2017

The product, in the report: HHP-375H model Handheld Dual Node Percussion Massager with Heat. This is a handheld massager for use on large muscles/joints.

HHP-375H model Handheld Dual Node Percussion Massager with Heat. I had this massager plugged in to the wall socket and was using it on my right knee. This was perhaps the 4th or 5th time I had used the product. Suddenly there was a loud crackling noise and a spark from the area where the cord attaches to the massager. It startled me and as I was trying to maneuver my hand so I could shut it off, the same area sparked again even more violently and smoke came from the handle. Fortunately, it tripped the circuit breaker which shut off the massager. The cord actually came apart at the joint to the handle and was completely severed. I was not injured, however I usually use the massager in bed which could have been a disaster.

Model
HHP-375H model Handheld Dual Node Percussion Massager w/heat
UPC
I don’t know
Serial number
HHP-375H
Bought from
Amazon
Bought
Jan 6, 2017
Where
Saint Charles, Missouri: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/18/2017) HOMEDICS, INC.: May 17, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170506-CBEB2-2147403730 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 15, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 6, 2017, which allegedly concerns a HoMedics heated massager.
In the report, the consumer does not report any injury. The consumer alleges that the product “cord actually came apart at the joint to the handle and was completely severed.” Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold. HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is no longer in possession of the unit and has not contacted HoMedics regarding the incident. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170506-CBEB2-2147403730. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 5, 2017, sent to the company May 15, 2017, published by CPSC May 30, 2017

The product, in the report: HoMedics Homedics Thera-P Compact Percussion Massager with Heat

I originally ordered this massager on November 10, 2016 from Amazon. I used it for a few weeks with no issues. One night though as I was massaging my husband’s back, I got zapped very hard with an electric shock and sparks flew at the same time from the base of the cord that attaches to the massager. I was left with several red spots on my hand where the sparks had landed on me. Obviously we stopped using it immediately and I looked at it and wires were exposed and the plastic or rubber around those wires was slightly melted and burned. It took several days for my burns to go completely away, but they did heal up completely. I contacted Amazon and they said to return that product and they would send a replacement. We got the replacement on December 23, 2016. I honestly haven’t used it though because I’ve been so scared of getting shocked and burned again.

Model
PA-MH-THP
Bought from
Amazon
Bought
Nov 10, 2016
Where
Goodland, Kansas: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/18/2017) HOMEDICS, INC.: May 17, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170505-5AC88-2147403746 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 15, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 5, 2017, which allegedly concerns a HoMedics Thera-P Compact Percussion Massager with Heat.
In the report, the consumer reports that they healed completely. The consumer alleges that the “wires were exposed and the plastic or rubber around those wires was slightly melted and burned.” Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is in possession of the unit and has not contacted HoMedics regarding the incident. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.
Moreover, the consumer fails to provide any information, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170505-5AC88-2147403746. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 4, 2017, sent to the company Jun 23, 2017, published by CPSC Jul 17, 2017

The product, in the report: a massager to help with arthritis, tight back and shoulder muscles.

I purchased the Ho Medics Massager about four months ago. I was using the massager for about 2 weeks and found that it would feel hot near the base of the massager and the corded area. About my third week in I saw burning in the wiring and fraying at the base of the cord. I tried to tape it with duct tape but the whole area caught on fire so I just threw it out.

Model
HoMedics Homedics Thera-P Compact Percussion Massager with H
Bought from
Amazon
Bought
Feb 2, 2017
Where
Sussex, New Jersey: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand HoMedics Homedics Thera-P Compact Percussion Massager with H, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/17/2017) HOMEDICS, INC.: VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170504-10E00-2147403766 CPSC Report
To Whom It May Concern,
This is in response to the notice dated June 23, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 4, 2017, which allegedly concerns a HoMedics heated massager.
In the report, the consumer alleges that the product “would feel hot near the base of the massager and the corded area” and that there were no injuries. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as it is not clear if the consumer is in possession of the unit.
Moreover, the consumer fails to provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive. The consumer does not indicate whether they plan to contact HoMedics about this incident. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.

CPSC report 20170504-10E00-2147403766. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 4, 2017, sent to the company May 12, 2017, published by CPSC Jun 2, 2017

The product, in the report: HoMedics Homedics Thera-P Compact Percussion Massager with Heat

while using this product, it was plugged in next to my chair and it started to smoke and get hot at the wires. My son unfortunately used his instinct and pulled the plug out of the wall outlet and it sparked and flamed; shocking his hand and leaving a black burn mark on his hand and arm and a black mark on the wall close to the outlet.

Bought from
Amazon
Bought
Jan 7, 2017
Where
Clinton, Iowa: Home/Apartment/Condominium
Who was involved
Age 6, Male
The reporter’s relation to them
My Child
As this report names them
Brand Homemedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/25/2017) HOMEDICS, INC.: May 25, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170504-90808-2147403775 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 12, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 4, 2017, which allegedly concerns a HoMedics “HoMedics Thera-P Compact Percussion Massager with Heat”.
In the report, the consumer indicates that the product at issue was purchased January 2017. The consumer reports that the product “started to smoke and get hot at the wires” but the injuries were remedied by first aid received from a non-medical professional. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is no longer in possession of the unit and did not provide the serial number or UPC code for the product.
Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive. The consumer says he has not and does not plan to contact HoMedics about this incident. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.

CPSC report 20170504-245B9-2147403777. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 4, 2017, sent to the company May 12, 2017, published by CPSC May 26, 2017

The product, in the report: I used this product for my back and neck...

I use this personal massager for my back...and I really need it! About a month ago the wires at the base broke and shorted out, and my lights went out. I went to the breaker box and turned my lights back on. Then was able to see the wires had broken and I actually had flash charcoal on my hands! Wow! Had no idea there was a recall. I bought this thru Amazon and returned it to them.

Model
HHP- 375H
Bought from
Amazon, Washington
Bought
Nov 17, 2016
Where
Federal Way, Washington: Home/Apartment/Condominium
Who was involved
Age 67, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/18/2017) HOMEDICS, INC.: May 17, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170504-5E703-2147403759 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 12, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 4, 2017, which allegedly concerns a HoMedics heated massager.
In the report, the consumer does not report any injury. The consumer alleges that the product “the wires at the base broke and shorted out, and my lights went out…the wires had broken and I actually had flash charcoal on my hands.” Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is no longer in possession of the unit and has not contacted HoMedics regarding the incident.
Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170504-5E703-2147403759. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 4, 2017, sent to the company May 12, 2017, published by CPSC May 26, 2017

The product, in the report: Messager

Just last evening while I was using the HomeMedic messager the cord broke at the end of the handle sending electrical sparks flying near my face and hot metal particles burned two small holes in the upholstered arm of the recliner I was sitting in. No injuries occurred. I like these units and have used them for years without mishap until this incident. Strange that this e-mail showed up the very next day!!

Model
PA-MH-THP
UPC
?
Serial number
3082382
Bought from
online
Bought
Jun 10, 2016, about then
Where
Antioch, Illinois: Home/Apartment/Condominium
Who was involved
Age 82, Male
The reporter’s relation to them
Self
As this report names them
Brand HoMEDICS, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/25/2017) HOMEDICS, INC.: May 25, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170504-90808-2147403775 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 12, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 4, 2017, which allegedly concerns a HoMedics “Messager”, Serial Number 3082382.
In the report, the consumer indicates that the product at issue was purchased around June 2016. The consumer reports that the product “burned two small holes” in a piece of furniture but he sustained no injury. Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is still in possession of the unit.
Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive. The consumer says he has not and does not plan to contact HoMedics about this incident. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.

CPSC report 20170504-90808-2147403775. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 4, 2017, sent to the company May 12, 2017, published by CPSC May 26, 2017

The product, in the report: HHP-375H model Handheld Dual Node Percussion Massager with Heat

HHP-375H model Handheld Dual Node Percussion Massager with Heat had it’s power cord frayed and shorted out after a couple of hours use. Item had a badly designed strain relief.

Model
PA-MH-THP
UPC
Intertek 3082382
Serial number
3815
Bought from
Amazon
Bought
Mar 15, 2017, about then
Where
Aurora, Colorado: Home/Apartment/Condominium
Who was involved
Age 57, Male
The reporter’s relation to them
Self
As this report names them
Brand HoMedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/18/2017) HOMEDICS, INC.: May 17, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170504-EC3C4-2147403760 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 12, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 4, 2017, which allegedly concerns a HoMedics heated massager.
In the report, the consumer does not report any injury. The consumer alleges that the product “had it’s power cord frayed and shorted out after a couple of hours use. Item had a badly designed strain relief.” Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer is in possession of the unit and has not contacted HoMedics regarding the incident.
Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170504-EC3C4-2147403760. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 3, 2017, sent to the company May 11, 2017, published by CPSC May 25, 2017

The product, in the report: HHP-375H Homedics massager

The massager HHP-375H wire opened and burnt hand, blanket and blew fuse.

Model
HHP-375H
UPC
031262071132
Serial number
NA
Bought from
Kohls
Bought
Dec 14, 2016
Where
Howell, Michigan: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/18/2017) HOMEDICS, INC.: May 17, 2017 VIA WEB-SITE RESPONSE U.S. Consumer Product Safety Commission
Re: 20170503-8FF15-2147403820 CPSC Report
To Whom It May Concern,
This is in response to the notice dated May 11, 2017, regarding a report received by the Consumer Product Safety Commission (hereinafter “the Commission”) on May 3, 2017, which allegedly concerns a HoMedics massager, Model HHP-375H.
In the report, the consumer alleges that he required first aid after sustaining burns to his hand while using the massager. Specifically, the consumer alleges that “The massager HHP-375H wire opened and burnt hand, blanket and blew fuse.” Regardless, HoMedics makes every effort to work with consumers on any issue they may have with our products. Additionally, HoMedics provides safety warnings and instructions for every product sold.
HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. At this time, our ability to comment on the allegations made in the report is very limited because this allegedly defective product cannot be tested and evaluated as the consumer has possession of the unit. Moreover, the consumer fails to provide any information, whatsoever, about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. We are, therefore, unable to definitively determine whether the product was used in accordance with its instructions and warnings. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170503-8FF15-2147403820. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 23, 2017, sent to the company Mar 6, 2017, published by CPSC Mar 20, 2017

The product, in the report: Homedics Back Massager model hhp-375h, “Percussion Pro Elite Dual Node Massager with Heat”

The product is a Homedics Massager model hhp-375h.
On Feb 19, 2017 I was using it to massage my back. The product was purchased new only 3 months ago from Macys and used only occasionally for personal use.
On this occasion, the product made a loud pop and bright flash of light. My hand felt burning and there was smoke. After I jumped away, I saw that the power cord was burned where it enters the device handle. I immediately pulled out the power cord from the wall to prevent possible fire or electrocution. Upon closer examination, I saw that the power cord had a short circuit where it enters the handle and the insulation was burned through. Fortunately I was wearing sweat shirt at the time and it had a hole burned through it in the back. Unfortunately it was my new sweat custom shirt. I have photographs taken at the time of incident.

Model
hhp-375h, Percussion Pro Elite Dual Node Massager with Heat
Bought from
macys.com
Bought
Nov 26, 2016
Where
Southampton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 54, Male
The reporter’s relation to them
Self
As this report names them
made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/9/2017) HOMEDICS, INC.: March 9, 2017
VIA WEBSITE RESPONSE
U.S. Consumer Product Safety Commission
Re: 20170222-404D0-2147405846 CPSC Report
To Whom It May Concern,
This is in response to the notice dated March 6, 2017 regarding a report received by the Consumer Product Safety Commission (hereinafter, “the Commission”) on February 23, 2017, which concerns a HoMedics Percussion Massager, Model HHP-375H.
HoMedics would like to thank the consumer for bringing this incident to our attention. In the report, the consumer alleges that the massager “power cord had a short circuit where it enters the handle.” The consumer says he contacted HoMedics about this incident; however, HoMedics does not have a record of such contact based on the information provided. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.
HoMedics makes every effort to work with consumers on any issue they may have with our products. HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. Unfortunately, our ability to comment on the allegations made in this report is very limited because the allegedly defective product cannot be tested and evaluated as the consumer has possession of the unit. For these reasons, the allegations contained in this complaint are inconclusive.

CPSC report 20170222-404D0-2147405846. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 9, 2017, sent to the company Mar 1, 2017, published by CPSC Mar 15, 2017

The product, in the report: http://www.homedics.com/massage/handheld-massagers/homedics-compact-percussion-massager.html

Power cord broke off at handle while plugged in.

Model
PA-MH-THP
Bought from
amazon.com
Bought
Jan 21, 2017, about then
Where
St. Johns, Michigan: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/3/2017) HOMEDICS, INC.: March 3, 2017
VIA WEBSITE RESPONSE
U.S. Consumer Product Safety Commission
Re: 20170209-10D3C-2147407235 CPSC Report
To Whom It May Concern,
This is in response to the notice dated March 1, 2017 regarding a report received by the Consumer Product Safety Commission (hereinafter, “the Commission”) on February 9, 2017, which allegedly concerns a HoMedics Percussion Massager, Model PA-MH-THP.
In the report, the consumer alleges that the “power cord broke off at handle while plugged in.” No injuries have been alleged. In the report, the consumer says he contacted HoMedics about this incident; however, HoMedics does not have a record of such contact based on the information provided. To help us better understand the allegations contained in this complaint, we invite the consumer to call Customer Support at 1-800-466-3342.
HoMedics makes every effort to work with consumers on any issue they may have with our products. HoMedics is committed to providing safe and high-quality products, and we strive to ensure every consumer has a positive experience when using our products. We regret that this consumer had a negative experience. Unfortunately, our ability to comment on the allegations made in this report is very limited because the allegedly defective product cannot be tested and evaluated as the consumer has possession of the unit. Moreover, the consumer does not provide any information about the circumstances leading up to and surrounding this incident, including information relevant to the condition of the product prior to use. For these reasons, the allegations contained in this complaint are inconclusive.
HoMedics would like to be notified if the Commission receives any additional information regarding this report or a request for disclosure of information under the Freedom of Information Act.

CPSC report 20170209-10D3C-2147407235. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 9, 2014, sent to the company Jun 18, 2014, published by CPSC Jul 10, 2014

The product, in the report: http://www.walmart.com/ip/HoMedics-Shiatsu-Massage-Pillow/28131756 Homedics SP-5-THP Shiatsu Massage Pillow

I used a Homedics SP-5-THP Shiatsu Massage Pillow and it ripped my back open. I contacted Homedics and they offered to inspect the unit and find the root cause of the incident. They provided a shipping label and I sent it off to them and emailed a photo of my back. At that time I told them that there was nothing I wanted to do or to have done since I wanted the root cause analysis done first (no need getting another one if that one would just do the same thing to me). I waited a month for them to respond then sent a follow-up email. They never replied so, a month later (Tuesday of last week) I called them to ask if the analysis was complete. They told me that since I didn’t ask for anything, they had just thrown the unit away. I pressed them about it and they admitted that a root cause analysis had been done, but that I would not be allowed to see the results.
I believe I was using the product as directed.
At this point Homedics, Inc has simply dismissed me. I have not been offered a refund or replacement and they implied that no further action will be taken on this matter.

Model
SP-5-THP Shiatsu Massage Pillow
Bought from
Walmart Store#610, Texas
Bought
Jan 1, 2014, about then
Where
Stephenville, Texas: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Homedics, Inc., made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20140609-1BA0F-2147443866. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Dec 22, 2012, sent to the company Jan 11, 2013, published by CPSC Feb 11, 2013

The product, in the report: Homedics next massager with heat- bought for $20 from Target

Just bought a Homedics neck massager with heat. Tried it for the first time tonight and I feel like I got a sudden zap of heat or radiation? to the left side of my neck. Was terrible and it still feels hot to that side. Will never use this product again. It feels like a minor burn and I barely used it ten minutes. ETA: 1 hour later- still hurting. I think I received a very minor burn to the back of the neck.
Bought from Target for $20- want to return it but will hold it if needed to be inspected.

Bought from
Target
Bought
Dec 21, 2012
Where
Amherst, New York: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedics, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20121222-5CC95-2147460777. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 20, 2012, sent to the company Jan 30, 2012, published by CPSC Feb 20, 2012

The product, in the report: The 5 motor back massager with heat

While using the heated back massage, I realized that the control appeared to be really hot. The control was so hot that the buttons melted. Obviously, I could have been burnt or a fire could have developed.

Model
VC150
Where
North Huntingdon, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Homedic, made or sold by HOMEDICS, INC.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20120120-E6802-2147471116. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Homedics massagers and vibrators

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.