Hearth Record

Electrical system: software; electrical system: instrument cluster/panel (Kia)

Vehicle recall 24V-757. NHTSA received Kia America, Inc.’s report on Oct 10, 2024.

NHTSA’s own record, on nhtsa.gov

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The short answer

NHTSA received Kia America, Inc.’s report on Oct 10, 2024. Copied from NHTSA on Oct 19, 2026.

Every line below is in NHTSA’s own words, with its source beside it.

What’s wrong with it?

An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.

Kia America, Inc.

(Kia) is recalling certain 2024-2025 EV9 vehicles.

Due to a software error, the instrument panel screen may fail.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Controls and Displays.”

Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

  • NHTSA’s part: Electrical system: software.
  • NHTSA’s part: Electrical system: instrument cluster/panel.

What should you do?

The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia’s number for this recall is SC326.

Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

  • How to reach the firm: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
  • Check a vehicle by its VIN at NHTSA: the recalls still open on it are listed there.

Which ones are recalled?

NHTSA counts 14,163 vehicles potentially involved, across everything this recall names.

Each model year opens its own page: every recall naming it, its owner complaints and its crash ratings.

Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

Who is recalling it?

  • Made by Kia America, Inc..
Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

What the record doesn’t say

  • NHTSA’s recall file doesn’t say whether anyone was hurt. Owners’ complaints are counted on each vehicle’s page.
  • Whether one vehicle or seat has been fixed: only its maker, or NHTSA’s lookup with a VIN, can say.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • National Highway Traffic Safety Administration, Recalls flat file (FLAT_RCL_POST_2010).

    Released Oct 19, 2026 and checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work).

Source:

Vehicle, car seat, tire and vehicle equipment recalls, owner complaints and crash ratings are from the National Highway Traffic Safety Administration (NHTSA). Copied on Oct 19, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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