Hearth Record

Back over prevention: sensing system: camera; electrical system: software (Mercedes-Benz)

Vehicle recall 21V-354. NHTSA received Mercedes-Benz USA, LLC’s report on May 14, 2021.

NHTSA’s own record, on nhtsa.gov

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The short answer

NHTSA received Mercedes-Benz USA, LLC’s report on May 14, 2021. Copied from NHTSA on Oct 27, 2026.

Every line below is in NHTSA’s own words, with its source beside it.

What’s wrong with it?

A backup camera that displays a blank image reduces the driver’s rear view, increasing the risk of a crash or injury.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles.

Please refer to MBUSA’s recall report for specific vehicle model details.

The MBUX multimedia system software may cause the display to remain black, or reboot after startup.

This could result in the rearview camera image not displaying properly.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility.”

Source:

NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.

  • NHTSA’s part: Back over prevention: sensing system: camera.
  • NHTSA’s part: Electrical system: software.

What should you do?

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA’s number for this recall is 2021050012.

Source:

NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.

  • How to reach the firm: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
  • Check a vehicle by its VIN at NHTSA: the recalls still open on it are listed there.

Which ones are recalled?

NHTSA counts 343,191 vehicles potentially involved, across everything this recall names.

Each model year opens its own page: every recall naming it, its owner complaints and its crash ratings.

Source:

NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.

  • Mercedes-Benz GLE 58020212020
  • Mercedes-Benz AMG GLC6320212020
  • Mercedes-Benz AMG GLC4320212020
  • Mercedes-Benz GLC 30020212020
  • Mercedes-Benz AMG GLB352021
  • Mercedes-Benz GLB 25020212020
  • Mercedes-Benz AMG GT632021
  • Mercedes-Benz AMG GT532021
  • Mercedes-Benz AMG GT432021
  • Mercedes-Benz AMG CLS532021
  • Mercedes-Benz CLS 4502021
  • Mercedes-Benz AMG CLA4520212020
  • Mercedes-Benz AMG CLA3520212020
  • Mercedes-Benz AMG A3520212020
  • Mercedes-Benz AMG E532021
  • Mercedes-Benz E 4502021
  • Mercedes-Benz GLC 350 E2020
  • Mercedes-Benz AMG GLA352021
  • Mercedes-Benz AMG GLA452021
  • Mercedes-Benz Maybach GLS6002021
  • Mercedes-Benz AMG GLE532021
  • Mercedes-Benz AMG GLS632021
  • Mercedes-Benz GLS5802021
  • Mercedes-Benz GLS4502021
  • Mercedes-Benz AMG GLE63 S2021
  • Mercedes-Benz GLE 45020212020
  • Mercedes-Benz GLE 35020212020
  • Mercedes-Benz GLA 2502021
  • Mercedes-Benz GLS 580 4MATIC2020
  • Mercedes-Benz CLA 25020212020
  • Mercedes-Benz A 220202120202019
  • Mercedes-Benz GLS 4502020
  • Mercedes-Benz AMG GT63S2021
  • Mercedes-Benz E 3502021
  • Mercedes-Benz AMG E63S2021

Who is recalling it?

  • Made by Mercedes-Benz USA, LLC.
Source:

NHTSA, Recalls flat file. Released Oct 27, 2026. Updated daily.

What the record doesn’t say

  • NHTSA’s recall file doesn’t say whether anyone was hurt. Owners’ complaints are counted on each vehicle’s page.
  • Whether one vehicle or seat has been fixed: only its maker, or NHTSA’s lookup with a VIN, can say.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • National Highway Traffic Safety Administration, Recalls flat file (FLAT_RCL_POST_2010).

    Released Oct 27, 2026 and checked Oct 27, 2026. Updated daily. Public domain (U.S. Government work).

Source:

Vehicle, car seat, tire and vehicle equipment recalls, owner complaints and crash ratings are from the National Highway Traffic Safety Administration (NHTSA). Copied on Oct 27, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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