Hearth Record

Engine; electrical system: ignition: switch (Volvo Bus)

Vehicle recall 20V-597. NHTSA received Volvo Bus Corporation’s report on Sep 29, 2020.

NHTSA’s own record, on nhtsa.gov

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The short answer

NHTSA received Volvo Bus Corporation’s report on Sep 29, 2020. Copied from NHTSA on Oct 26, 2026.

Every line below is in NHTSA’s own words, with its source beside it.

What’s wrong with it?

An engine that can be started while being worked on increases the risk of injury to the service technician.

Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses.

The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing.

Source:

NHTSA, Recalls flat file. Released Oct 26, 2026. Updated daily.

  • NHTSA’s part: Engine.
  • NHTSA’s part: Electrical system: ignition: switch.

What should you do?

Volvo Bus will notify owners, and will provide a service document describing how to connect and upload the new engine software, free of charge. The recall began November 6, 2020. Owners may contact Volvo Bus customer service at 1-800-463-7738. Volvo Bus’s number for this recall is SR20-87.

Source:

NHTSA, Recalls flat file. Released Oct 26, 2026. Updated daily.

  • How to reach the firm: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
  • Check a vehicle by its VIN at NHTSA: the recalls still open on it are listed there.

Which ones are recalled?

NHTSA counts 10 vehicles potentially involved, across everything this recall names.

Each model year opens its own page: every recall naming it, its owner complaints and its crash ratings.

Source:

NHTSA, Recalls flat file. Released Oct 26, 2026. Updated daily.

Who is recalling it?

  • Made by Volvo Bus Corporation.
Source:

NHTSA, Recalls flat file. Released Oct 26, 2026. Updated daily.

What the record doesn’t say

  • NHTSA’s recall file doesn’t say whether anyone was hurt. Owners’ complaints are counted on each vehicle’s page.
  • Whether one vehicle or seat has been fixed: only its maker, or NHTSA’s lookup with a VIN, can say.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • National Highway Traffic Safety Administration, Recalls flat file (FLAT_RCL_POST_2010).

    Released Oct 26, 2026 and checked Oct 26, 2026. Updated daily. Public domain (U.S. Government work).

Source:

Vehicle, car seat, tire and vehicle equipment recalls, owner complaints and crash ratings are from the National Highway Traffic Safety Administration (NHTSA). Copied on Oct 26, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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