Electrical system: wiring (Crossroads)
Vehicle recall 20V-037. NHTSA received Keystone RV Company’s report on Jan 23, 2020.
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The short answer
NHTSA received Keystone RV Company’s report on Jan 23, 2020. Copied from NHTSA on Oct 19, 2026.
Every line below is in NHTSA’s own words, with its source beside it.
What’s wrong with it?
In the event of a short circuit in the wiring, there may be an increased risk of fire.
Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL), Crossroads Redwood (models 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB) and Crossroads Sunset (models 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB) trailers.
The WiFi prep wiring may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep.
NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.
- NHTSA’s part: Electrical system: wiring.
What should you do?
Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-368.
NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.
- How to reach the firm: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
- Check a vehicle by its VIN at NHTSA: the recalls still open on it are listed there.
Which ones are recalled?
NHTSA counts 1,112 vehicles potentially involved, across everything this recall names.
Each model year opens its own page: every recall naming it, its owner complaints and its crash ratings.
NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.
Who is recalling it?
- Made by Keystone RV Company.
NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.
What the record doesn’t say
- NHTSA’s recall file doesn’t say whether anyone was hurt. Owners’ complaints are counted on each vehicle’s page.
- Whether one vehicle or seat has been fixed: only its maker, or NHTSA’s lookup with a VIN, can say.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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National Highway Traffic Safety Administration, Recalls flat file (FLAT_RCL_POST_2010).
Released Oct 19, 2026 and checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work).
Vehicle, car seat, tire and vehicle equipment recalls, owner complaints and crash ratings are from the National Highway Traffic Safety Administration (NHTSA). Copied on Oct 19, 2026.