Hearth Record

Communication (Mercedes-Benz, Mercedes Benz and MERCEDES-BENz)

Vehicle recall 19V-787. NHTSA received Mercedes-Benz USA, LLC.’s report on Nov 1, 2019.

NHTSA’s own record, on nhtsa.gov

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The short answer

NHTSA received Mercedes-Benz USA, LLC.’s report on Nov 1, 2019. Copied from NHTSA on Oct 28, 2026.

Every line below is in NHTSA’s own words, with its source beside it.

What’s wrong with it?

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Mercedes-Benz USA, LLC.

(MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location.

For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Source:

NHTSA, Recalls flat file. Released Oct 28, 2026. Updated daily.

  • NHTSA’s part: Communication.

What should you do?

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019120008.

Source:

NHTSA, Recalls flat file. Released Oct 28, 2026. Updated daily.

  • How to reach the firm: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
  • Check a vehicle by its VIN at NHTSA: the recalls still open on it are listed there.

Which ones are recalled?

NHTSA counts 24,226 vehicles potentially involved, across everything this recall names.

Each model year opens its own page: every recall naming it, its owner complaints and its crash ratings.

Source:

NHTSA, Recalls flat file. Released Oct 28, 2026. Updated daily.

  • Mercedes-Benz B 250E20162015and 2014, before the model years listed here
  • Mercedes-Benz SL632015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz AMG GL6320162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz C2502015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz SL55020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz SL40020162015
  • Mercedes-Benz ML3502015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz GLE300D2016
  • Mercedes-Benz AMG S6520162015
  • Mercedes-Benz GL55020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz GL45020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz AMG GT S20172016
  • Mercedes-Benz GLE63S2016
  • Mercedes-Benz GLE550E2016
  • Mercedes-Benz GLE3502016
  • Mercedes-Benz S63201720162015and 2014, before the model years listed here
  • Mercedes-Benz E25020162015and 2014, before the model years listed here
  • Mercedes-Benz ML550and 2013 and 2014, before the model years listed here
  • Mercedes-Benz ML4002015
  • Mercedes-Benz C3502015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz GL35020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz E400 Hybrid2015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz G6320162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz E55020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz E6320162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz E40020162015
  • Mercedes-Benz CLS5502015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz CLS 4002016
  • Mercedes-Benz AMG C63S201720162015
  • Mercedes-Benz AMG C6320162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz CLS63S2015and 2014, before the model years listed here
  • Mercedes-Benz SLK55 AMG2016
  • Mercedes-Benz G55020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz AMG SLK552015and 2013, before the model years listed here
  • Mercedes-Benz GLK2502015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz AMG E63S2015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz AMG G652016
  • Mercedes-Benz SLK55and 2014, before the model years listed here
  • Mercedes-Benz SLK35020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz SLK3002016
  • Mercedes-Benz GLK3502015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz AMG GLA4520162015
  • Mercedes-Benz GLA 25020162015
  • Mercedes Benz B-Class Electric2015and 2014, before the model years listed here
  • Mercedes-Benz ML2502015
  • Mercedes-Benz CLS 5502016
  • Mercedes-Benz SL652015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz SLK2502015and 2014, before the model years listed here
  • MERCEDES-BENz SLK250and 2013, before the model years listed here
  • Mercedes-Benz CLS4002015
  • Mercedes-Benz AMG SL632016
  • Mercedes-Benz CLS63and 2013 and 2014, before the model years listed here
  • Mercedes-Benz C30020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz CLS 63S2016
  • Mercedes-Benz AMG ML632015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz E35020162015and 2013 and 2014, before the model years listed here
  • Mercedes-Benz CLA25020162015and 2014, before the model years listed here
  • Mercedes-Benz S550201720162015and 2014, before the model years listed here
  • Mercedes-Benz C4002015
  • Mercedes-Benz AMG CLA4520162015and 2014, before the model years listed here
  • Mercedes-Benz S550 4MATIC20162015
  • Mercedes-Benz S550E2015
  • Mercedes-Benz GLE4502016
  • Mercedes-Benz AMG GLE632016
  • Mercedes-Benz S60020162015
  • Mercedes-Benz C4502016
  • Mercedes-Benz GLC3002016
  • Mercedes-Benz GLS4502017
  • Mercedes-Benz GLE4002016
  • Mercedes-Benz C 3002017
  • Mercedes-Benz AMG GLS632017
  • Mercedes-Benz GLS5502017
  • Mercedes-Benz C350E2016
  • Mercedes-Benz AMG GT2017

Who is recalling it?

  • Made by Mercedes-Benz USA, LLC..
Source:

NHTSA, Recalls flat file. Released Oct 28, 2026. Updated daily.

What the record doesn’t say

  • NHTSA’s recall file doesn’t say whether anyone was hurt. Owners’ complaints are counted on each vehicle’s page.
  • Whether one vehicle or seat has been fixed: only its maker, or NHTSA’s lookup with a VIN, can say.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • National Highway Traffic Safety Administration, Recalls flat file (FLAT_RCL_POST_2010).

    Released Oct 28, 2026 and checked Oct 28, 2026. Updated daily. Public domain (U.S. Government work).

Source:

Vehicle, car seat, tire and vehicle equipment recalls, owner complaints and crash ratings are from the National Highway Traffic Safety Administration (NHTSA). Copied on Oct 28, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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