Hearth Record

Suspension (Gillig)

Vehicle recall 17V-263. NHTSA received Gillig LLC’s report on Apr 19, 2017.

NHTSA’s own record, on nhtsa.gov

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The short answer

NHTSA received Gillig LLC’s report on Apr 19, 2017. Copied from NHTSA on Oct 19, 2026.

Every line below is in NHTSA’s own words, with its source beside it.

What’s wrong with it?

An unexpected loss of suspension air bag pressure while driving would result in an abrupt reduction in suspension height, potentially increasing the risk of a crash. A loss of suspension air bag pressure could also occur during vehicle servicing, increasing the risk of injury to maintenance personnel.

Gillig LLC (Gillig) is recalling certain 2015-2016 Low Floor transit buses equipped with Norgren-brand suspension kneeling modules.

The suspension kneeling modules on these vehicles have snap rings on the solenoid valve pistons which may not have been fully inserted and seated during assembly, potentially affecting the suspension air bag pressure and the vehicle’s suspension height.

Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

  • NHTSA’s part: Suspension.

What should you do?

Gillig will notify owners and pay fleets to inspect the front and rear kneeling modules. A snap ring reset tool will be provided free of charge to permanently seat the snap ring in the intended groove. The recall began on June 2, 2017. Owners may contact Gillig customer service at 1-800-735-1500.

Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

  • How to reach the firm: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
  • Check a vehicle by its VIN at NHTSA: the recalls still open on it are listed there.

Which ones are recalled?

NHTSA counts 2,604 vehicles potentially involved, across everything this recall names.

Each model year opens its own page: every recall naming it, its owner complaints and its crash ratings.

Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

Who is recalling it?

  • Made by Gillig LLC.
Source:

NHTSA, Recalls flat file. Released Oct 19, 2026. Updated daily.

What the record doesn’t say

  • NHTSA’s recall file doesn’t say whether anyone was hurt. Owners’ complaints are counted on each vehicle’s page.
  • Whether one vehicle or seat has been fixed: only its maker, or NHTSA’s lookup with a VIN, can say.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • National Highway Traffic Safety Administration, Recalls flat file (FLAT_RCL_POST_2010).

    Released Oct 19, 2026 and checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work).

Source:

Vehicle, car seat, tire and vehicle equipment recalls, owner complaints and crash ratings are from the National Highway Traffic Safety Administration (NHTSA). Copied on Oct 19, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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