Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard
Home product recall 25-313. Announced by CPSC on Jun 5, 2025.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Jun 5, 2025. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Repair what’s offered
- About 2,030 (In addition, 249 were sold in Canada) units, as CPSC gives them
- None injuries, CPSC’s notice says
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: repair.
- How to reach the firm: Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recall@rinnai.us, or online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on “Recall” at the bottom of the page for more information.
Which ones are recalled?
This recall involves Rinnai-brand i-Series Plus residential wall-mounted gas boilers with model numbers IP175S, IP199S, IP175199C and IP199199C. The top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers. The boilers are rectangular and metal and have the name Rinnai printed in black near the top and a temperature display/keypad near the bottom of the front of the boiler.
About 2,030 (In addition, 249 were sold in Canada) units, as CPSC gives them.
Rinnai i-Series Plus gas boilers.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Imported by Rinnai America Corporation, Peachtree City, Georgia.
- Independent heating and plumbing contractors and wholesale distributors nationwide, and online at Amazon.com, Homedepot.com and Lowes.com from September 2024 through February 2025 for between $3,900 and $5,000.
- Made in Japan, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
None reported
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.