Dynabook Americas Recalls 15.5 Million Toshiba Laptop AC Adapters Due to Burn and Fire Hazards
Home product recall 24-122. Announced by CPSC on Feb 21, 2024.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Feb 21, 2024. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Replace what’s offered
- About 15.5 million (In addition, about 1.3 million were sold in Canada) units, as CPSC gives them
- Reported injuries, in the notice (needs attention)
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The laptop AC adapters can overheat and spark, posing burn and fire hazards.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: replace.
- How to reach the firm: Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email at dba-acadapter2024@dynabook.com or online at https://support.dynabook.com/recall2024ax or at https://us.dynabook.com and click on “Recall Information” located on the bottom of the page for more information.
Which ones are recalled?
This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately. They have date codes between April 2008 through December 2012 in either a year month, date format, i.e. April 2008 is 0804, or year week, date format, i.e. week 15 of 2008 is 0815. The AC adapters are black and have the following model numbers and serial numbers and date codes printed on the AC adapter rating label. Brand Name Model Name /Number Serial Number format with embedded date code Date Code Toshiba G71C0009S110 T**0815********** ~ T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C0009S111 0815 - 1253 G71C0009S112 0815 - 1253 G71C0009S113 0815 - 1253 G71C0009S114 0815 - 1253 G71C0009S115 0815 - 1253 G71C0009S210 0815 - 1253 G71C0009S212 0815 - 1253 G71C0009S214 0815 - 1253 G71C0009S410 0815 - 1253 G71C0009S411 0815 - 1253 G71C0009S412 0815 - 1253 G71C0009S413 0815 - 1253 G71C0009S414 0815 - 1253 G71C0009S415 0815 - 1253 G71C0009T110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C0009T111 0815 - 1253 G71C0009T112 0815 - 1253 G71C0009T113 0815 - 1253 G71C0009T114 0815 - 1253 G71C0009T115 0815 - 1253 G71C0009T116 0815 - 1253 G71C0009T117 0815 - 1253 G71C0009T210 0815 - 1253 G71C0009T212 0815 - 1253 G71C000AE110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE111 0815 - 1253 G71C000AE112 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE113 0804 - 1212 G71C000AE210 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE212 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE410 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE411 0815 - 1253 G71C000AE412 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE413 0804 - 1212 G71C000AR110 0804 - 1212 G71C000AR210 0804 - 1212 G71C000AR310 0804 - 1212 G71C000AR410 0804 - 1212 G71C000AS110 0804 - 1212 G71C000AS410 0804 - 1212 G71C000BY110 T0815********** ~ T1253********** G71C000BZ110 G71C000DH110 0815 - 1253 G71C000DH410 0815 - 1253 G71C000DJ110 0815 - 1253 G71C000DJ410 0815 - 1253 G71C000DM110 0815 - 1253 G71C000DM410 0815 - 1253 G71C000DN110 0815 - 1253 G71C000DN410 0815 - 1253 G71C000DP110 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000DP410 0804 - 1212 G71C000DQ110 0804 - 1212 G71C000DQ410 0804 - 1212 G71C000DU110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000DX110 0815 - 1253 G71C000DX410 0815 - 1253 G71C000DY110 0815 - 1253 G71C000DY410 0815 - 1253 G71C000F7110 0815 - 1253 PA1750-04 0815 - 1253
About 15.5 million (In addition, about 1.3 million were sold in Canada) units, as CPSC gives them.
Toshiba Laptop AC Adapters.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 4 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
- Recalled Toshiba AC Adapter with model name/number and serial number location
- Recalled Toshiba AC Adapter with model name/number and serial number location
- Recalled Toshiba AC Adapter with model name/number and serial number location
- Recalled Toshiba AC Adapter with model name/number for PA-1750-04 and serial number location
Who made and sold it?
- Imported by Dynabook Americas Inc., Irvine, California (importer at the time of sale was Toshiba America Information Systems, Inc.).
- Various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers, or separately for between $25 and $75.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
-
U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.