CPSC, thyssenkrupp Access Corp. Settle Lawsuit: Firm to Conduct Recall to Inspect Home Elevators Due to Entrapment Hazard Posing Risk of Serious Injury or Death to Children; One Child Death Reported
Home product recall 22-221. Announced by CPSC on Sep 14, 2022.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Sep 14, 2022. Copied from CPSC on Oct 19, 2026.
- Inspect or Repair what’s offered
- About 16,800 residential elevators, sold for between $15,000 and $25,000 for a two-landing installation units, as CPSC gives them
- Reported injuries, in the notice (needs attention)
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Homeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: inspect or repair.
- How to reach the firm: TKA at 800-285-9862 from 9 a.m. to 5 p.m. ET Monday through Friday or online at the TKA Home Elevator Safety Program at https://homelevator-safety.com or by emailing info@homelevator-safety.com.
Which ones are recalled?
This recall involves home or residential elevators under a variety of TKA-owned model names, including Chaparral, Destiny, LEV, LEV II, LEV II Builder, Rise, Volant, Windsor, Independence, and Flexi-Lift that TKA manufactured and sold to dealers for installation in homes between approximately 1996 and 2012.
About 16,800 residential elevators, sold for between $15,000 and $25,000 for a two-landing installation units, as CPSC gives them.
Thyssenkrupp Access Corp. Residential Elevators.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by ThyssenKrupp Access Manufacturing, LLC.
- Made by thyssenkrupp Access Corp..
- Made by Access Industries.
- Made by National Wheel-O-Vator.
- Sold to dealers for installation in homes between approximately 1996 and 2012 for between $15,000 and $25,000 for a two-landing installation.
- Made in United States, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
There have been three incidents involving these elevators, including a 2-year old child who died in 2017 and a 2010 incident that left a 3-year old child permanently disabled.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
-
U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.