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Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards

Home product recall 20-139. Announced by CPSC on Jun 17, 2020.

CPSC: stop using it

CPSC’s own notice

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.

The short answer

Announced by CPSC on Jun 17, 2020. Copied from CPSC on Oct 19, 2026.

Stop using it what CPSC tells owners to do now (needs attention)
Replace what’s offered
About 15,000 units, as CPSC gives them
None injuries, CPSC’s notice says

Every line below is in CPSC’s own words, with its source beside it.

What’s wrong with it?

The charging cable can overheat and partially melt, posing a burn hazard.

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What should you do?

Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

: replace.
How to reach the firm: By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.

Which ones are recalled?

The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line “pogo” pins) that allows it to charge Republic’s Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.

About 15,000 units, as CPSC gives them.

Charging Cable for Relay Screenless Communication Devices.

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

CPSC’s photos

CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.

Who made and sold it?

Imported by Republic Wireless Inc., Raleigh, North Carolina.
Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100. Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019.
Made in China, as the notice gives it.

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

Was anyone hurt?

Republic has received two reports of incidents of the charging cable overheating. No injuries have been reported.

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What the record doesn’t say

The notice lists no UPCs, so check the model, the description and the photos.
The notice lists no model numbers in a field of their own; its description may give them.
How many have been returned or fixed isn’t in the notice.

Hearth Record wrote these lines.

Sources

U.S. Consumer Product Safety Commission, Recalls API.

Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.