Quest Products Recalls ALOCANE Emergency Burn Pads Due to Failure to Meet Child Resistant Closure Requirement; Risk of Poisoning
Home product recall 20-019. Announced by CPSC on Nov 14, 2019.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Nov 14, 2019. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Refund or Replace what’s offered
- About 153,000 units, as CPSC gives them
- None injuries, CPSC’s notice says
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The packaging is not child resistant as required by the Poison Prevention Packaging Act. The pads contain lidocaine, posing a risk of poisoning to young children if they were to place the pad in their mouth.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using the recalled burn pads, store the pads in a safe location out of reach of children and contact Quest Products to return the pain relieving pads for a free ALOCANE® Emergency Burn Gel 2.5 ounce child resistant tube or a full refund.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: refund or replace.
- How to reach the firm: Quest Products at 800-650-0113 from 9 a.m. to 5 p.m. CT Monday through Friday, or online at www.alocane.com and click on “Contact Us” for more information.
Which ones are recalled?
This recall involves the ALOCANE® Emergency Burn Pads (10 count and 15 count) which come in a white and red box with “MAXIMUM STRENGTH ALOCANE® Emergency Burn Pads” printed on the front. The product is an over the counter Gel Infused Pad with lidocaine (4%) as the active ingredient. The pads are sold in a 10 count box and 15 count box with the lot numbers 4179, 4180, 4235, 4645, 4646 or 4698 printed next to the barcode on the box. The UPC number for the affected product is 8-46241-02448-7 and can be found on the bottom of the box.
About 153,000 units, as CPSC gives them.
ALOCANE® Emergency Burn Pads.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Numbers to check against yours
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UPC
846241024487
Copied exactly as CPSC lists them.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Quest Products LLC, Pleasant Prairie, Wis.
- Distributed by Quest Products LLC, Pleasant Prairie, Wis.
- Walgreens, Walmart, Target, Kroger, Meijer, other pharmacies nationwide, and online at Amazon.com, HomeDepot.com, Overstock.com, MyQuestStore.com and Alocane.com from March 2018 through June 2019 for about $9.
- Made in United States, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
None reported
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.