GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
Home product recall 19-775. Announced by CPSC on Aug 30, 2019.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Aug 30, 2019. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Refund what’s offered
- About 44,300 units, as CPSC gives them
- None injuries, CPSC’s notice says
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The call button can fail when pushed by the consumer in an emergency.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: refund.
- How to reach the firm: GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at customerservice@greatcall.com or online at www.greatcall.com and click on Product Support for more information.
Which ones are recalled?
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have “GreatCall” printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
About 44,300 units, as CPSC gives them.
Lively Mobile Plus Emergency Alert Devices.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Borqs Hong Kong Limited.
- Made by Shenzhen Saidaxin Technology Co. Ltd., China.
- Imported by GreatCall Inc., San Diego, California.
- Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
None reported.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
-
U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.