Waupaca Elevator Recalls to Inspect Elevators Due to Injury Hazard
Home product recall 19-022. Announced by CPSC on Oct 25, 2018.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Oct 25, 2018. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Repair what’s offered
- About 8,000 units, as CPSC gives them
- Reported injuries, in the notice (needs attention)
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: repair.
- How to reach the firm: Waupaca Elevator toll-free at 833-850-7981 from 8 a.m. to 4:30 p.m. CT Monday through Friday, e-mail at info@WaupacaElevator.com or online at www.WaupacaElevator.com and click on Recall Information for more information.
Which ones are recalled?
This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers’ homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway.
About 8,000 units, as CPSC gives them.
Residential elevators.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Waupaca Elevator Company, Appleton, Wis.
- Waupaca Elevator’s dealers nationwide from 1979 through 2008 for between $5,000 and $14,000.
- Made in United States, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
The firm has received 12 reports of the elevator cab falling unexpectedly, including 10 reported injuries that resulted in strained or sprained knees and ankles, and broken bones.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.