Primo Recalls Beverage Dispensers Due to Burn Hazard
Home product recall 18-132. Announced by CPSC on Mar 29, 2018.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Mar 29, 2018. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Replace what’s offered
- About 11,000 units, as CPSC gives them
- Reported injuries, in the notice (needs attention)
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: replace.
- How to reach the firm: Primo toll-free at 866-429-7566 from 10 a.m. to 6 p.m. ET Monday through Friday, or at www.primowater.com and click on Recall Information for more information.
Which ones are recalled?
This recall involves the Primo hTrio Multi-Purpose beverage dispensers purchased on or before December 31, 2017 which provides both hot and cold water and brews 6, 8, and 10 ounce hot beverages. Model numbers 601225, 601229, and 601240 are printed on the bottom of the product and Primo is printed on the front.
About 11,000 units, as CPSC gives them.
Primo hTrio Multi-purpose beverage dispensers.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Foshan Shunde Midea Water Dispenser Manufacturing Co., Ltd., China.
- Imported by Primo Water Operations Inc., Winston-Salem, N.C.
- Distributed by Wal-Mart Stores Inc., Bentonville, Ark.
- Sam’s Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer’s hand.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.