Nestlé Waters North America Recalls Water Dispensers Due to Fire Hazard (Recall Alert)
Home product recall 15-751. Announced by CPSC on Sep 8, 2015.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Sep 8, 2015. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Replace what’s offered
- About 190 units, as CPSC gives them
- None injuries, CPSC’s notice says
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The screws holding the heat band in the dispensers can break or detach and cause the unit to overheat, posing a fire hazard.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using the recalled water dispensers, unplug the units and contact Nestlé for a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestlé is contacting renters of the water dispensers directly.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: replace.
- How to reach the firm: Nestlé Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on “Safety & Storage” at the bottom of the page for more information.
Which ones are recalled?
This recall involves Nestlé three and five gallon cold and hot water dispensers. The units are white and silver in color and measure about 38 inches tall by 13 inches wide. Water is dispensed from the large plastic water bottle on the top of the unit through the machine by pushing on the paddles below that are marked with blue for cold water and red for hot water. The Nestlé Waters North America logo is on the front of the units. Only the following model and serial numbers are included in this recall. The model and serial numbers are printed on a white sticker on the back of the units. Model Numbers Serial Numbers BW210EZ BW210EZES LB15A12606 LB15A12620 LB15A12622 LB15A12631 LB15A12670 LB15A12687 LB15A12690 LB15A12762 LB15A12763 LB15A12848 LB15A12849 LB15A12870 LB15A12888
About 190 units, as CPSC gives them.
Water dispensers.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Nestlé Waters North America, Stamford, Conn.
- Imported by MTN Products Inc., La Verne, Calif.
- The water dispensers were distributed to businesses and residential customers in Florida, Massachusetts and New York as part of a water delivery contract.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
None reported
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.